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El Conquistador Resort

4.0 star property
On private beach with 4 outdoor pools, near Laguna Grande

Photo gallery for El Conquistador Resort

Exterior
View from room
Exterior
4 outdoor pools, open 7:00 AM to 11:00 PM, pool cabanas (surcharge)
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
The current price is AU$704
includes taxes & fees
8 May - 9 May

Explore the area

Map
1000 Conquistador Avenue, Fajardo, 00738
  • El Conquistador Golf Course
    ‪17 min walk‬
  • Laguna Grande
    ‪6 min drive‬
  • Cayo Icacos
    ‪11 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪68 min drive‬

Room options

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Bay view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, Marina View

Deluxe Room, 2 Queen Beds, Marina View

Deluxe Room, 2 Queen Beds, Marina View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Marina view
  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - king
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Marina View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Marina View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Marina view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Single Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Accessible, Marina View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible, Marina View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Marina view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Fajardo

At El Conquistador Resort, you'll be connected to the convention centre and 3.8 km (2.4 mi) from Laguna Grande. Highlights at this beachfront hotel include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the hot tub. The theme restaurant, Ventanas, is open for breakfast and dinner. Hightide Rooftop Bar is the hotel's own rooftop bar. Spend the day at the private beach where you'll find free cabanas, and enjoy the 4 outdoor tennis courts and golf course. 100000 square feet (9290 square metres) of event facilities include 40 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include a free water park, a marina and free Wi-Fi in public areas. There's also valet parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 4-property class Cabezas hotel include Cayo Icacos and El Yunque National Forest.

What's nearby

  • El Conquistador Golf Course - 17 min walk - 1.5 km
  • Parque Nacional Balneario Seven Seas - 4 min drive - 2.0 km
  • Las Cabezas de San Juan Nature Reserve - 6 min drive - 3.1 km
  • Laguna Grande - 6 min drive - 3.5 km
  • Cayo Icacos - 11 min drive - 5.4 km

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 68 min drive

Restaurants

  • ‪Balneario Seven Seas - ‬5 min drive
  • ‪Brisas Courtyard Cafe - ‬1 min walk
  • ‪Villa Marina Yacht Basin - ‬6 min drive
  • ‪Bono - ‬1 min walk
  • ‪El Cayo - ‬6 min drive

About this property

El Conquistador Resort

On private beach with 4 outdoor pools, near Laguna Grande
Step outside to unwind on the white sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at El Conquistador Resort, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This Mediterranean hotel also offers a complimentary water park, a children's pool and outdoor tennis courts. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Fajardo hotel is smoke free.

  • 627 guestrooms or units
  • 6 levels
  • 4 buildings
  • 8 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 100000 sq ft of conference space
  • 9290 sq. m of conference space
  • Built in 1968
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
El Conquistador Resort offers 627 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. 42-inch LCD televisions come with premium satellite channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

This Fajardo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided once per stay.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Secured, uncovered parking on site (USD 15 per day)
  • Secured, uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Ballyhoo
  • BoNo
  • Café Bella Vista
  • Hightide Rooftop Bar
  • Ventanas

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free water park
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Lazy river
  • Pro golf shop
  • Shopping
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • DVD player
  • Free water park access
  • In-room refrigerator
  • Lazy river
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 40 meeting rooms
  • Business centre
  • Conference centre (100,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • Marina
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • DVD player
  • Hulu
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Composting
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 65
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 70.85 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 15 per day
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 65 (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

El Conquistador Resort Waldorf Astoria Hotel Fajardo
El Conquistador Waldorf Astoria Fajardo
El Conquistador Resort Waldorf Astoria Hotel
El Conquistador Waldorf Astoria Resort Fajardo
El Conquistador Waldorf Astoria Resort
El Conquistador Waldorf Astoria
El Conquistador A Waldorf Astoria Resort
El Conquistador Resort a Waldorf Astoria Hotel
Conquistador Waldorf Astoria
El Conquistador Resort Hotel
El Conquistador Resort Fajardo
El Conquistador Resort Hotel Fajardo

Frequently asked questions

What is the cancellation policy at El Conquistador Resort?

El Conquistador Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Conquistador Resort?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at El Conquistador Resort on 8 May 2025 start from AU$593.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Conquistador Resort?

Yep, El Conquistador Resort has a secured uncovered self car park for USD 15 per day. Onsite parking is limited.

Are there any beaches close to El Conquistador Resort?

The closest beach to El Conquistador Resort is Luquillo Beach (11.4 km).

Is there a spa on site at El Conquistador Resort?

Yep, there is an onsite spa at El Conquistador Resort. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does El Conquistador Resort have a pool?

Yep, and guests love it! El Conquistador Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 11:00 PM.

Does El Conquistador Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at El Conquistador Resort?

El Conquistador Resort features a private beach, 4 outdoor pools and a full-service spa.

What makes El Conquistador Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at El Conquistador Resort.

Is El Conquistador Resort family-friendly?

You bet! With amenities such as a children's pool, free water park access and a lazy river, it's no surprise that El Conquistador Resort is a hit with families.

Are there hot tubs in the rooms at El Conquistador Resort?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at El Conquistador Resort?

No, El Conquistador Resort does not offer an airport shuttle service.

Is there a bar or restaurant at El Conquistador Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Conquistador Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at El Conquistador Resort?

No, only service animals are allowed.

Is there a golf course on site at El Conquistador Resort?

Yep, El Conquistador Resort has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

El Conquistador Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1906 out of 2818 reviews
Rating 8 - Good. 493 out of 2818 reviews
Rating 6 - Okay. 222 out of 2818 reviews
Rating 4 - Poor. 92 out of 2818 reviews
Rating 2 - Terrible. 105 out of 2818 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Stayed 1 night in Jan 2025

6/10 Okay

Vanessa

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Xhavit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place beautiful view
Stayed 3 nights in Jan 2025

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Aged… staff great working within their limitations… issues with room but grounds are beautiful!
Stayed 5 nights in Jan 2025

8/10 Good

Swapna

Stayed 5 nights in Jan 2025

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrick Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great vacation everything was great
Stayed 5 nights in Jan 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is huge. We’re old. Probably 10-15 min walk to room
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a complete Resort experience—Palomino Beach, Coqui Waterpark, several pools, great drinks around the pool. Only issue was they did not have any Puerto Rican food at restaurants. They had Italian, Spanish and American restaurants. However I live in NYC and have fine dining easily accessible—the food didn’t have the level of food I expected.
Stayed 2 nights in Jan 2025

6/10 Okay

shawn

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was stuffy and warm. Bathroom stayed damp. Suggesting fan and vents in bathroom
Stayed 3 nights in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When asking to use the restaurant prior to our check in we were told we could not use it until we checked into a room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christina M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Dawn

Liked: Staff & service, property conditions & facilities
This property is beautiful. We did get stuck on the island due to transportation issues with their boats. They are quick to charge including not want
Stayed 1 night in Jan 2025

4/10 Poor

Courtney

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My issue is the resort isn’t walkable too many stairs Also because it’s so vast some type of transportation from one side of the resort to the other would be helpful Maybe golf cart from the lobby to the water park would be great
Stayed 5 nights in Jan 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and great for families!
Stayed 1 night in Jan 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Sokhna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and breathtaking views!
Stayed 3 nights in Jan 2025

10/10 Excellent

Hector

Stayed 3 nights in Jan 2025

10/10 Excellent

Mery

Liked: Staff & service, property conditions & facilities
It’s was very nice vacation
Stayed 3 nights in Jan 2025

8/10 Good

Janette

Stayed 7 nights in Jan 2025

4/10 Poor

Daniel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Beautiful Resort/ Poor Service

I recently stayed at the El Conquistador Resort, and while the property itself is stunning, my overall experience was underwhelming due to poor service and overpriced dining options. Let’s start with the positives: the location is absolutely breathtaking. Perched on a hill with incredible views of the ocean, it’s the perfect getaway spot. The resort offers a wide range of amenities, including a beautiful pool, private island access. You’ll never run out of things to do, and the natural beauty of the surroundings makes it all the more enjoyable. Unfortunately, the service was disappointing and didn’t match the quality of the setting. We didn't get into our room until 2 hours after check in time. There was numerous example of simple requests often required multiple follow-ups, and there was an overall lack of hospitality throughout the resort. It felt like the staff was overwhelmed or poorly trained, which negatively impacted the experience. The food was another major letdown. While there are several dining options on-site, the meals were both overpriced and underwhelming. For the premium prices charged, I expected much better quality, and better service. The resort fee (~$72/tax/day) was ridiculous steep for what I considered basic hotel services. it did not aniline include non motorized water sports, tennis/pickleball rentals, parking, or snorkeling rentals. El Conquistador has so much potential thanks to its beautiful location and excellent amenities.
Stayed 4 nights in Jan 2025

8/10 Good

isca

Stayed 3 nights in Jan 2025