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Neighbourgood Sutter Mansion

5.0 star property

Photo gallery for Neighbourgood Sutter Mansion

Front of property
Front of property – evening/night
Staircase
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View map
1409 Sutter St, San Francisco, CA, 94109
  • Place, Van Ness Avenue
    ‪2 min walk‬
  • Place, The Regency Ballroom
    ‪3 min walk‬
  • Place, SF Masonic Auditorium
    ‪13 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite with Spa Bath

Suite with Spa Bath

Suite with Spa Bath

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with City View

Suite with City View

Suite with City View

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for King Suite

King Suite

King Suite

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite Plus

King Suite Plus

King Suite Plus

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room 2

Deluxe King Room 2

Deluxe King Room 2

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium King Room

Premium King Room

Premium King Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite

Royal Suite

Royal Suite

  • City view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About the area

San Francisco

A luxury stay in the heart of San Francisco awaits you at Neighbourgood Sutter Mansion. You'll be 2.2 km (1.4 mi) from Lombard Street and 3.6 km (2.2 mi) from Oracle Park. Highlights at this Victorian hotel include a 24-hour gym and a conference centre. .This business-friendly hotel offers a business centre, concierge services and a terrace. Other amenities include coffee/tea in a common area, express check-out and luggage storage. There's also the convenience of self parking. .With a stay at this 5-property class Western Addition hotel, you'll be 3.6 km (2.3 mi) from Pier 39 and 3.8 km (2.4 mi) from Golden Gate Park.

What's nearby

  • Van Ness Avenue - 2 min walk - 0.2 km
  • The Regency Ballroom - 3 min walk - 0.3 km
  • Great American Music Hall - 6 min walk - 0.6 km
  • San Francisco City Hall - 13 min walk - 1.1 km
  • SF Masonic Auditorium - 13 min walk - 1.1 km

Getting around

  • San Francisco Station - 5 min drive
  • California St & Van Ness Ave Stop - 6 min walk
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • ‪The Emerald Lounge - ‬6 min walk
  • ‪Tommy's Joynt - ‬5 min walk
  • ‪Haraz Coffee House - ‬1 min walk
  • ‪Taisho - ‬4 min walk
  • ‪Lush Lounge - ‬4 min walk

About this property

Neighbourgood Sutter Mansion

Business amenities include a business centre and 3 meeting rooms. A 24-hour fitness centre, a terrace, and coffee/tea in common area are also featured at the luxury Neighbourgood Sutter Mansion. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star San Francisco hotel is smoke free.

  • 12 guestrooms or units
  • 3 levels
  • Built in 1881
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
Neighbourgood Sutter Mansion offers 12 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 47-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Parking and transport

  • Secured parking on site (USD 65 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (122 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Banquet hall
  • Built in 1881
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 1 (weight limit: 85 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A damage deposit of USD 300.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Leader House Hotel

Leader House Hotel San Francisco

Leader House San Francisco

Payne Mansion Hotel San Francisco

Mansion Sutter Hotel San Francisco

Payne Mansion San Francisco

Payne Mansion

Mansion Sutter Hotel

Mansion Sutter San Francisco

Mansion Sutter

Mansion on Sutter Hotel

Mansion on Sutter San Francisco

Mansion on Sutter Hotel San Francisco

Frequently asked questions

What is the cancellation policy at Neighbourgood Sutter Mansion?

Neighbourgood Sutter Mansion offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Neighbourgood Sutter Mansion?

Yep, Neighbourgood Sutter Mansion has a secured self car park with in/out privileges for USD 65 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Neighbourgood Sutter Mansion?

The closest beach to Neighbourgood Sutter Mansion is Ocean Beach (8.1 km).

What makes Neighbourgood Sutter Mansion a romantic place to stay?

Romance packages, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Neighbourgood Sutter Mansion.

Does Neighbourgood Sutter Mansion serve breakfast?

Sure does, breakfast is on offer daily.

Is there a free airport shuttle available at Neighbourgood Sutter Mansion?

No, Neighbourgood Sutter Mansion does not offer an airport shuttle service.

What time are check-in & check-out at Neighbourgood Sutter Mansion?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Neighbourgood Sutter Mansion Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 198 out of 239 reviews
Rating 8 - Good. 21 out of 239 reviews
Rating 6 - Okay. 11 out of 239 reviews
Rating 4 - Poor. 3 out of 239 reviews
Rating 2 - Terrible. 6 out of 239 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark A.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
helpful staff, especially Amanda
Stayed 1 night in Jan 2026

10/10 Excellent

Ariz

Stayed 3 nights in Dec 2025

10/10 Excellent

Steven, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice people, nice location. On site parking which is odd for a boutique hotel in SF. Only complaint is there is no shelf in the shower for soap or shampoo. Minor nit.
Stayed 2 nights in Jan 2026

8/10 Good

Bonnie

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Yu

Liked: Cleanliness, amenities, property conditions & facilities
The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Such a beautiful place, great location and super nice staff! We also loved the location and the quiet of our room. The staff needs to learn to make a proper espresso, truly. They could up their game on the atmosphere with music in the downstairs and maybe some live greenery. We were there at Christmas and the decorations were dismal. It is just short of how spectacular it could be. It wouldn't take much.
Stayed 2 nights in Dec 2025

10/10 Excellent

Wright

Liked: Cleanliness, staff & service, amenities
Great hotel. Staff was kind and attentive. Room was clean and comfortable. The hotel has so much personality. We will definitely be coming back.
Stayed 1 night in Dec 2025

10/10 Excellent

Landon

Travelled with group
Liked: Cleanliness, staff & service, amenities
Incredible decor, very clean rooms, excellent staff. 10/10 would recommend, I will definitely be coming back!
Stayed 1 night in Dec 2025

8/10 Good

Jananne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Sutter Mansion is gorgeous, historic and filled with original artwork. The bed was very comfortable. We had a few issues which were quickly rectified. Service is extraordinary.
Stayed 4 nights in Dec 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff excellent, free breakfast great.. only complaint .. we were in suite 201… the only mirrors were in the bathroom.. my cousin was in suite 205… she had several mirrors in the suite and bathroom
Stayed 4 nights in Oct 2025

10/10 Excellent

Kash

Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored property with very tasteful furnishings. Staff very helpful and polite. A real pleasure to stay in. Top quality stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kiersten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of of the most comfortable beds/pillows/sheets I've ever slept in! Service was great, rooms are spacious.
Stayed 1 night in Sep 2025

10/10 Excellent

Desiree

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

yiftach

Stayed 1 night in Sep 2025

10/10 Excellent

Hillery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries. The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.
Stayed 3 nights in Aug 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Place in Lower Pacific Heights

The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.
Stayed 10 nights in Aug 2025

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful common space and very friendly staff. Rooms have seen better days. Carpets and furniture are worn. Most furnishings are cheap; not inline with the overall "mansion" atmosphere. No hot water (staff checked and the same situation in other rooms when I was trying to take a bath/shower). The gym is not much of a gym.
Stayed 1 night in Aug 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The masion is beautiful. The staff is wonderful. Some maintenance on our room is needed. The towel hook on bathroom door is broken. Just little things but it would be nice to have a place to hang a towel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff, old-fashioned building, spacious
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lilian

Stayed 1 night in Jul 2025

10/10 Excellent

Virginia

Stayed 2 nights in Jun 2025