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Sina Villa Medici, Autograph Collection

Photo gallery for Sina Villa Medici, Autograph Collection

Signature Suite, 1 Bedroom, Terrace (Balcony)
Lobby
Lobby
Premium Room, 1 King Bed, Balcony (View)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$890
includes taxes & fees
5 July - 6 July

Explore the area

View map
Via Il Prato 42, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪6 min walk‬
  • Place, Leopolda Station Exhibition Center
    ‪6 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪14 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪6 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (View)

Superior Room, 1 King Bed (View)

Superior Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds (View)

Superior Room, 2 Single Beds (View)

Superior Room, 2 Single Beds (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Garden View

Deluxe Room, 2 Single Beds, Garden View

Deluxe Room, 2 Single Beds, Garden View

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Balcony (View)

Premium Room, 1 King Bed, Balcony (View)

Premium Room, 1 King Bed, Balcony (View)

7.6 out of 10
Good
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds, Balcony (View)

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds, Balcony (View)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom (View)

Junior Suite, 1 Bedroom (View)

Junior Suite, 1 Bedroom (View)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Bedroom, Terrace (Balcony)

Signature Suite, 1 Bedroom, Terrace (Balcony)

Signature Suite, 1 Bedroom, Terrace (Balcony)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 Bedroom, Balcony (View)

Royal Suite, 1 Bedroom, Balcony (View)

Royal Suite, 1 Bedroom, Balcony (View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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Historic Centre of Florence
  • Pet-friendly
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4.7 out of 5, Exceptional, 366 reviews
The price is AU$1,356
includes taxes & fees
5 July - 6 July
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About the area

Florence

A luxury stay in the heart of Florence awaits you at Sina Villa Medici, Autograph Collection. Within just a 10-minute stroll, you'll find popular attractions like Arno River and Basilica of Santa Maria Novella. Highlights at this family-friendly hotel include a restaurant, a gym and a bar/lounge. .The restaurant, Harry's Bar The Garden, serves local and international cuisine and is open for breakfast, lunch and dinner. Harry's Bar The Garden is the hotel's own cocktail bar. Enjoy the gym, Turkish bath/hammam, sauna and seasonal outdoor swimming pool. 2476 square feet (230 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 7 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Historic Centre of Florence hotel, attractions include Piazza di Santa Maria Novella and Fortezza da Basso.

What's nearby

  • Arno River - 3 min walk - 0.3 km
  • Piazza di Santa Maria Novella - 6 min walk - 0.6 km
  • Leopolda Station Exhibition Center - 6 min walk - 0.6 km
  • Basilica of Santa Maria Novella - 10 min walk - 0.8 km
  • Cathedral of Santa Maria del Fiore - 14 min walk - 1.3 km

Getting around

  • Porta al Prato - Leopolda Tram Stop - 5 min walk
  • Porta al Prato Station - 6 min walk
  • Peretola Airport (FLR) - 21 min drive

Restaurants

  • ‪Le Sorelline WineBarCafè - ‬4 min walk
  • ‪Trattoria Baldini - ‬3 min walk
  • ‪Pasticceria Piccioli - ‬4 min walk
  • ‪Nirvana Veg Restaurant Firenze - ‬2 min walk
  • ‪Trattoria Il Giardino - ‬5 min walk

About this property

Sina Villa Medici, Autograph Collection

Sina Villa Medici, Autograph Collection offers its guests a seasonal outdoor pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre, 7 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2476 square feet (230 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Sina Villa Medici, Autograph Collection. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Florence hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • 2476 sq ft of conference space
  • 230 sq. m of conference space
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sina Villa Medici, Autograph Collection offers 100 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Florence hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Valet parking on site (EUR 45 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 36.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Harry's Bar The Garden
  • Harry's Bar The Garden

Things to do

  • Health club
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,476 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms
  • Coworking space

Outdoors

  • Garden

Spa

  • In-room massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per accommodation (varies based on length of stay)
  • Maximum 2 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 36.30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one way)
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number IT048017A1SPXBRE9N

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Villa Medici SINA HOTEL
Grand Hotel Villa Medici SINA HOTEL Florence
Grand Villa Medici SINA
Grand Villa Medici SINA Florence
Sina Villa Medici Hotel Florence
Sina Villa Medici Hotel
Sina Villa Medici Florence
Grand Hotel Medici
Sina Villa Medici Autograph Collection Hotel Florence
Sina Villa Medici Autograph Collection Hotel
Sina Villa Medici Autograph Collection Florence
Sina Villa Medici Autograph Collection
Sina Villa Medici, Autograph Collection Hotel
Sina Villa Medici, Autograph Collection Florence
Sina Villa Medici, Autograph Collection Hotel Florence

Frequently asked questions

What is the cancellation policy at Sina Villa Medici, Autograph Collection?

Sina Villa Medici, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sina Villa Medici, Autograph Collection?

As of 14 June 2026, prices found for a 1-night stay for 2 adults at Sina Villa Medici, Autograph Collection on 5 July 2026 start from AU$890, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sina Villa Medici, Autograph Collection?

Yep, Sina Villa Medici, Autograph Collection has valet parking for EUR 45 per day.

Is there a spa on site at Sina Villa Medici, Autograph Collection?

There's no onsite spa, but this property does offer services like massages.

Does Sina Villa Medici, Autograph Collection have a pool?

Sina Villa Medici, Autograph Collection has a seasonal outdoor pool. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from June to September).

What makes Sina Villa Medici, Autograph Collection a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Sina Villa Medici, Autograph Collection.

Is Sina Villa Medici, Autograph Collection family-friendly?

You bet! With amenities such as babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sina Villa Medici, Autograph Collection is a hit with families.

Does Sina Villa Medici, Autograph Collection serve breakfast?

Yep, buffet brekkie is on offer daily between 7 AM and 11:00 AM.

Is there a free airport shuttle available at Sina Villa Medici, Autograph Collection?

No, but there's an airport shuttle that runs 24 hours a day at scheduled times for a fee.

Is there a bar or restaurant at Sina Villa Medici, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sina Villa Medici, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sina Villa Medici, Autograph Collection?

Furry friends are welcome at Sina Villa Medici, Autograph Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 25 kg per pet.

Sina Villa Medici, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 319 reviews
Rating 8 - Good. 77 out of 319 reviews
Rating 6 - Okay. 45 out of 319 reviews
Rating 4 - Poor. 12 out of 319 reviews
Rating 2 - Terrible. 10 out of 319 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful despite the hot weather. Great stay, very serene environment for vacation.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

carolena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing will stay here always
Verified

4/10 Poor

Kimberly

Disliked: Amenities, property conditions & facilities
The whole Hotel is old & needs renovation. My room was shabby & had a smell. Wouldn’t stay again.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Full service hotel

Very helpful staff.
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Villa Medici for 3 days and had an amazing time. The hotel is centrally located in Florence and convenient to the train station (10 min walk). Its also a historic property - I believe it was once a monastery and has been lovingly restored. It has everything you need including a pool and great restaurant. It also has an amazing staff who are extremely helpful and courteous. Also, the breakfast buffet was amazing - especially when traveling with 4 kids who appreciated being able to choose their own items. Will definitely stay here on our next trip to Florence.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience, Amazing Service

Super Hotel, Friendly Staff, Great Location
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very luxury and beautiful and away from the crowed tourist area. loved all of it. Thank You
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Sze Ling

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again!
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and very helpful. Facility very nice.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Kimberly

Liked: Property conditions & facilities
Awesome staff who go above and beyond
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well kept and pool area is a major plus. The gym and bar area need an update. Beautiful room and lobby. A little out of the way but still walkable to most areas.
Stayed 4 nights in Jul 2024
Verified

2/10 Terrible

Victor Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to the property, the hotel it was nothing as described in pictures. Rooms were a disaster, Hôtel corridor dirty, nothing to be with a 5 stars - the hotel it’s old, dirty, rooms ugly and mattress and furniture in the rooms damaged.we decided to cancel and look for another hotel. We end up staying at the Excelsiur Hôtel, much better hotel
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Apurva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in every way !
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Marcellus

Liked: Cleanliness, amenities
Super
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific. They couldn’t do enough for us.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

thomas alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it!
Stayed 6 nights in Jan 2023
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Veena

Liked: Cleanliness
Disliked: Staff & service

Horrible service fir a 5 star hotel

Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Verified traveller

Beware Premium rooms

Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother.
Stayed 3 nights in May 2022
Verified

8/10 Good

Denise

Disliked: Cleanliness
Beautiful hotel located close to train station & walking distance to restaurants & attractions. The garden & pool area are very nice. But I don’t consider this a 5 star hotel. On the day we checked in, we were given key to room 442. A big room with a mountain view, a large closet & bathroom with tub & shower. We left to explore, when we came back at night we noticed an awful smell in the hall & the door to our room was open (not unlocked but open). We called the front desk to ask what happened they said it was the person who did the turndown service left it open. Not ok. After checking to make sure our stuff was all there we went to the garden to see if the smell would dissipate. We went back an hour later but the smell was awful. It smelled like sewage. We went downstairs to discuss with front desk, the woman there told us she couldn’t go upstairs to check on the issue but she could give us another room. She gave us a smaller room facing the street & we took it cause we couldn’t deal with the smell. I thought this was a new issue but after reading Google reviews people have complained of the smell going back to 2022. I shared my frustration with her & she seemed surprise that this was an issue. That is gaslighting if people have complained for years. Once in the new room I jumped into the shower, only to realize the soap dispenser was empty. Bad smell, door left open & lack of toiletries are reasons I wouldn’t consider this 5 stars.
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Jonathan

Disliked: Amenities
The size of the room . The air condicioner of room 262 does not work well . O asked for an iron and iron board and i am still waiting for it and never received a feedback. At breakfast i was charged for an omelet with breakfast included . In a hotel with this price it makes no sense charge the omelet. I had issues with the room cleaning. Arrived 7 pm one day and the room had not been cleaned . The next day 3:30 pm the same situation. The shower is complicated because of the position of the drain and metal conections . I arrived at the property aproxinatelly at 5 pm . The room was ready but when received the bill i was charged for parking ( i artived in a train and reached the hotel by taxi ). I understand that the past guest of room might had a car but the issue should have been settled with the former guest and not with me. I have been other times to Florence and stayed at other hotels . This property underperformed " its reputation " .
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, amenities
TOUT!!
Stayed 3 nights in Nov 2025