2/10 Terrible
Lynn
Travelled with family
20 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remove hotel from listings
We will never go back to this hotel. The only other hotel in this town was full. Upon check-in, the "resident manager" said the credit card machine was broken and wanted cash only. We gave him cash and were never given a receipt even though we asked. We had 2 rooms. One room didn't have a key so the manager had to open our door for us every time we wanted to go in; when we came back from our family dinner the room's door was wide open. The rooms were filthy with spaghetti sauce and jelly on the walls, dirty sheets, pillow cases & comforters on the bed with holes in them. Asked for clean sheets and were given sheets with hair on them. Shower and shower curtains were moldy, the sliding doors to outside in the rooms didn't lock. One of our rooms had dog food on the floor, refrigerators and microwaves were filthy, and the floors hadn't been cleaned in a while. There was rodent poop by a bureau in one of the rooms and we asked to be moved. You could hear everyone in the rooms above. The non-smoking rooms smelled like smoke and there were cigarette butts in the trash cans. The bath towels were the size of a hand towel. The pictures in the listing is not what the hotel looks like; the pool liner is half off and the building needs painting. Rooms are cinderblock and you hear everything around you. It was truly a disgusting hotel and we would never go back or recommend it to anyone. We would recommend Hotels.com remove this hotel from their listings.
Lynn
Stayed 1 night in Feb 2024