2/10 Terrible
Alice
Travelled with partner
11 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We recently stayed at the SureStay Plus Hotel by Best Western Sacramento Cal Expo, and unfortunately, it wasn’t a pleasant experience. The only positive part of our stay was the friendly and helpful front desk staff — they truly did their best.
However, we didn’t feel safe or comfortable during our visit. The area and the hotel itself felt quite run-down, and the room was not very clean, both inside and out. There was a strong smell of marijuana throughout the building, which even came into our room because the doors didn’t seal properly. At one point, we were woken up around 5 a.m. by guests nearby smoking.
On our second night, our room keys suddenly stopped working, a staff member offered to open the door — but they did so without confirming our identity or checking that we were the actual guests staying there. That made us feel extremely unsafe.
It was also unsettling to see that many families appeared to be living long-term in the hotel, cooking in the rooms with air fryers, which made the air feel heavy with various smells.
Breakfast was another disappointment — our reservation included a full breakfast, but for all three mornings we stayed, there was only coffee, a few cereal bars, and empty trays where hot food should have been, even when we arrived before 8 a.m.
I understand times are tough for many people, but this experience just didn’t meet the standards we expected from a Best Western–affiliated hotel.
Alice
Stayed 3 nights in Nov 2025