See all properties
Save

SilverOaks Resort Heritage

3.0 star property
Comfortable hotel near Polynesian Spa

Choose dates to view prices

SilverOaks Resort Heritage

Photo gallery for SilverOaks Resort Heritage

Outdoor pool
Outdoor pool
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Dining

Overview of SilverOaks Resort Heritage

Reviews
5.8

Popular amenities

  • Hot tubHot tubHot tub
  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry

Your area essentials

Map
349 Fenton St, Rotorua, 3201
  • Popular LocationWhakarewarewa: The Living Maori Village10 min walk
  • Popular LocationRedwoods Whakarewarewa Forest16 min walk
  • Popular LocationPolynesian Spa3 min drive
  • AirportRotorua (ROT-Rotorua Regional)10 min drive

Room options

View all photos for Suite, 2 Bedrooms

TV, DVD player

Suite, 2 Bedrooms

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Fridge
TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 100 sq m
  • Sleeps 6
  • 2 Double Sofa Beds OR 1 Queen Bed and 2 Single Beds

View all photos for Studio, Jetted Tub

Terrace/patio

Studio, Jetted Tub

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Ceiling fan
Jetted bath
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room, 1 Bedroom, Jetted Tub

Terrace/patio

Standard Room, 1 Bedroom, Jetted Tub

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Fridge
TV
Blackout curtains
Ceiling fan
Jetted bath
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Studio

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Suite, 1 Bedroom

TV, DVD player

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Fridge
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 80 sq m
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

About the area

Rotorua

A family-friendly stay in the heart of Rotorua awaits you at SilverOaks Resort Heritage. Within steps you'll find Whakarewarewa Hot Springs and Rotorua Golf Club within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .TVs with satellite channels are featured in all 41 rooms, and you can enjoy WiFi, wired Internet and DVD players. In-room dining is easy with amenities like fridges, microwaves and room service. Coffee/tea makers, ceiling fans and hairdryers are also available. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor tennis court, Hot tub and kids' swimming pool as well as access to mini golf. Other amenities include WiFi in public areas, spa services and laundry facilities. .Attractions within a 10-minute drive of this 3-property class Glenholme hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 10 min walk
  • Redwoods Whakarewarewa Forest - 16 min walk
  • Te Puia New Zealand Maori Arts and Crafts Institute - 19 min walk
  • Rotorua Central Mall - 2 min drive
  • Polynesian Spa - 3 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • McDonald's - 2 min drive
  • Malfroy Bakery Rotorua - 3 min drive
  • Ciabatta Bakery - 17 min walk
  • Kfc - 3 min drive
  • El Mexicano Zapata Express - 3 min drive

About this property

SilverOaks Resort Heritage

Comfortable hotel near Polynesian Spa
SilverOaks Resort Heritage offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Spa services, tour or ticket assistance, and a BBQ are also featured at the family-friendly SilverOaks Resort Heritage. Free self parking is available.

  • 41 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Bar or lounge
  • Dining venue
SilverOaks Resort Heritage offers 41 accommodations with DVD players and coffee/tea makers. Televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: NZD 15–20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Barbecue grill
  • Garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Pets

  • Pets: NZD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately NZD 15 to 20 per person
  • Fee for in-room wireless Internet: NZD 10 per day (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10 per day (rates may vary)
  • Pet fee: NZD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: NZD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard and American Express.

Property is also known as

SilverOaks Heritage
SilverOaks Heritage Rotorua
SilverOaks Resort
SilverOaks Resort Heritage
SilverOaks Resort Heritage Rotorua
Silveroaks Resort Heritage Hotel Rotorua
Silveroaks Heritage Rotorua
SilverOaks Resort Heritage Hotel
SilverOaks Resort Heritage Rotorua
SilverOaks Resort Heritage Hotel Rotorua

Frequently asked questions

Is parking available at SilverOaks Resort Heritage?

Yep, SilverOaks Resort Heritage has a free self car park.

Is there a spa on site at SilverOaks Resort Heritage?

There's no onsite spa, but this property does offer spa services.

Does SilverOaks Resort Heritage have a pool?

SilverOaks Resort Heritage has an outdoor pool and a kids' pool.

Is SilverOaks Resort Heritage family-friendly?

You bet! With amenities like a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise SilverOaks Resort Heritage is a hit with families.

Is there a free airport shuttle available at SilverOaks Resort Heritage?

No, SilverOaks Resort Heritage does not offer an airport shuttle service.

Is there a bar or restaurant at SilverOaks Resort Heritage?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at SilverOaks Resort Heritage?

Check-in begins at 2 PM. Check-out time is 10 AM.

Is there a golf course on site at SilverOaks Resort Heritage?

There isn't one on site, but Rotorua Golf Club is a short 8-minute walk away.

SilverOaks Resort Heritage Reviews

Reviews

5.8
Rating 10 - Excellent. 78 out of 919 reviews" "
Rating 8 - Good. 225 out of 919 reviews" "
Rating 6 - Okay. 273 out of 919 reviews" "
Rating 4 - Poor. 200 out of 919 reviews" "
Rating 2 - Terrible. 143 out of 919 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Carl, Henderson New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff ok, room not so much
It was filthy. Bread chunks on broken couch. Dead roach in drawers. Rotten doors and mold.
Stayed 2 nights in Jun 2017

6/10 Okay

Sherry, Melbourne

Disliked: Staff & service, property conditions & facilities
Not quite a friendly travellers place
Internet only working in the lobby. Other hotel guest making a lot of noise, Everything from the lift to the hair dryer not working or wore out.
Stayed 1 night in Sep 2017

8/10 Good

Mike, Auckland

Liked: Cleanliness, staff & service, room comfort
Budget Friendly
This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and the bed was very comfortable. The staff were very friendly.
Stayed 1 night in Aug 2017

8/10 Good

jay, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget motel close to the city centre
We booked Silver Oaks looking for affordable accommodation ; we didn't make use of their other facilities so I can't comment on that, but we were very happy with our room. Staff were very friendly and helpful! They made great suggestions about what to do in Rotorua. We enjoyed it so much, we even wanted to extend our stay an extra night. Ungortunately the spa didnt work but overall, it exceeded our expectations.
Stayed 2 nights in Apr 2017

6/10 Okay

Geoff

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Unhappy!

Disliked: Staff & service, property conditions & facilities, room comfort
Really disappointing
There is hardly anything nice to say...the hotel could not find our booking on arrival and took 15 minutes to sort it out. Our room didn't have enough pillows, had no towels or toiletries except for 1 little bar of soap. The TV didn't work. When letting the manager know of each problem they were fixed but i got a little tired of running backwards and forwards to the office to complain of yet another problem especially as it was freezing outside! And the phone didn't work so i couldn't just ring the office to let them know. The staff at breakfast (who arrived after everyone was eating) was rude and blamed all the restaurant guests for not knowing what was happening with food and cutlery. We felt like we were imposing and were almost to scared to go back the next morning. The room was lovely and warm except in the bedroom with the window that the latch was broken on. This is a very old and tired facility that needs lots of renovation to make it nice again. And to top it off we were charged twice for our stay. I would most definitely not recommend this place, or stay there again.
Stayed 2 nights in Jul 2017

4/10 Poor

Law, auckland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok for budget travellers
Bit disappointed with the overall service. Lights etc. didn't work properly. Room was too cold with no additional heaters. This would be just ok for budget travellers looking to stay over for a night.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The whole place needs updating, some things didn't work, continental breakfast was a shambles, just a small table with a bowl of rices and weetbix and sour yoghurt! Wasn't a pleasant stay but cheap I guess.
Stayed 1 night in Jul 2017

8/10 Good

Raj, NP

Liked: Cleanliness, staff & service, room comfort
Warm and comfortable stay
Resort staff were really nice and friendly. For some reason they did not get the booking from Expedia and they were fully booked but they managed to accommodate us at the end. Rooms were quite warm and the beds were comfortable as well. Location of the resort is also good. Hotel needs a makeover since decoration and appliances looked quite old and microwave did not work for us but they managed to give another one to us.
Stayed 1 night in Jul 2017

2/10 Terrible

dissatisfied , Hawkes Bay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful motel we left and stayed at the Ibis
Terrible motel, photos must be from YEARS ago because the rooms were definitely not like the photos! We left and stayed at the Ibis.
Stayed 2 nights in Jul 2017