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 Rotorua • 1 Room
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Novotel Rotorua Lakeside

4.5-star property
9-11 Tutanekai St, Rotorua, 1800 796 370
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Excellent!
78%
of guests recommend
4.4 out of 5
Wotif Guest Rating
View all 522 Wotif Guest Reviews

Points Of Interest

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within just a 15-minute stroll, you'll find popular places like Tamaki Maori Village and Polynesian Spa. Highlights at this family-friendly hotel include 3 spa tubs, a restaurant and an indoor swimming pool.

LED TVs with digital channels are featured in all 199 soundproofed rooms, and you can enjoy WiFi, in-room childcare and safes. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillow menus. Hairdryers, phones and irons/ironing boards are also available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Business travellers can take advantage of a conference centre and a business centre. Other amenities include free WiFi in public areas, a fitness centre and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 15-minute drive of this 4.5-star Rotorua hotel, attractions include Skyline Rotorua and Lake Rotoiti.

Room, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$158* Per night/room 20 Oct. - 21 Oct.

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 522 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

Everyone (225) Couples (159) Business (1) Family (131)
4 out of 5
All good, the staff and accomm were good, the meals were a bit costly though.

Posted by on 14 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Edward J.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Kind regards,

2 out of 5
. Used to be the best Hotel in Rotorua...., no longer ' The Best' applies to the hotel~~ out dated...

Posted by on 13 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Edward J.

Thank you for taking the time to give us feedback on your recent stay with us. We are sorry to hear that we did not meet your expectations, we do always try our best to deliver a service to suit all customer needs. We do have an extensive internal branding audit process and we will look into all your mentioned concerns. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Kind regards,

5 out of 5
The hotel is wonderful, comfortable and so perfect to walk to eat street and other shops well done !!

Posted by , from Newcastle on 6 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Edward J.

Dear Jackie, Thank you for your awesome review. We are glad to hear you enjoyed your visit to our hotel, especially our great location. We hope to see you back again soon! Kind regards,

5 out of 5

Posted by on 27 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Edward J.

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. We hope to see you again soon!

3 out of 5
Beds were comfortable and hotel is in good location right near the lake with plenty of places to eat/drink/see. Hotel foyer smells due to thermal pools within the property. We avoided the pool and restaurant for this reason and went elsewhere. Bathrooms very outdated and in need of renovation. Shower head was dirty and more water leaked from the top than actually came out of the head. Sulfur smell came through the aircon vent on the second night and kept us awake.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Edward J.

Thank you for taking the time to give us feedback on your recent stay with us. Glad to see you enjoyed our great location and also the comfortable beds! I do apologies for the bathroom not meeting your expectations. I have asked our maintenance team to look into that as soon as possible. Sorry also for the sulphur smell being too strong for you. We do try our best to minimize it, but we can't get rid of it all together as we are in a geothermal area. I do apologies for the inconvenience it caused you! I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.

5 out of 5
The hot pool and spa area were fantastic. Overall a great place to stay.

Posted by on 10 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Edward J

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. Happy to see you enjoyed the hot pools! We hope to see you again soon.

4 out of 5
Great location, very close to restaurants. Good modern hotel. Worse thing about it was the shower. Other than that it was great

Posted by on 17 Jul. 2019

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Comment from Hotel Management

13 Aug. 2019 by Edward J

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the issue with the shower though. I have already asked our maintenance team to look into this as soon as possible. We look forward to hosting you again!

4 out of 5
Location is great. Friendly front desk service. Pools were tidy as were bathrooms. Rooms clean / welcoming

Posted by on 12 Jul. 2019

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Comment from Hotel Management

13 Aug. 2019 by Edward J

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again!

5 out of 5

Posted by on 6 Jul. 2019

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5 out of 5
Close to lake and restaurants and fairly close to Polynesian spa (15min walk)

Posted by , from Auckland on 24 Jun. 2019

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About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Property Features

Novotel Rotorua Lakeside offers its guests 3 hot tubs, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. There are 10 meeting rooms available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 320 sq. m of conference space
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.6 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Rotorua hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Fridge
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Atlas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Clarkes Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 hot tubs are on site along with an indoor pool. Other recreational amenities include a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 32 for adults and NZD 0 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Novotel
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua

You should know

  • Pool access available from 6 AM to 11 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.