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4.2 out of 5

"When we got to the hotel we were informed we had a free upgrade to a lake front room😀. Hotel very close to shops restaurants. Great views of lake, fr ... " More

By a verified traveller on Sat 24 Oct 2020

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. You'll be 1.1 km (0.7 mi) from Polynesian Spa and 4 km (2.5 mi) from Skyline Rotorua. Highlights at this family-friendly hotel include 6 spa tubs, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with digital channels, and all 199 soundproofed rooms feature WiFi, in-room childcare, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch, and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 4.5-star Rotorua hotel, attractions include Lake Rotorua and Lake Rotoiti.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$148* Per night/room 11 Dec. - 12 Dec.

Junior Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, Multiple Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 292 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

Everyone (154) Couples (63) Business (1) Family (66)
5 out of 5
When we got to the hotel we were informed we had a free upgrade to a lake front room😀. Hotel very close to shops restaurants. Great views of lake, free parking and wifi.

Posted by , from Auckland on 24 Oct. 2020

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Comment from Hotel Management

4 Nov. 2020 by Edward J

Thank you for your review of our hotel. We were pleased to see you enjoyed your stay and your free upgrade here with us and hope to welcome you back to stay again on your next visit to Rotorua.

5 out of 5
As a family of four we thoroughly enjoyed this hotel. Lovely staff, great pool for the kids and spa for us, yummy food and close to everything by foot

Posted by , from Auckland on 13 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Edward J.

Dear NEvans, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. Come back to visit us again soon!

3 out of 5
Room was good enough for what we needed. Great facilities with good hours that they stay open. Check in was a bit late but we were given drink vouchers to compensate. Parking was narrow and limited. Would stay here again.

Posted by , from Wellington on 6 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Edward J.

Dear Liz, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We look forward to having you back again

3 out of 5
Customer service was not good have to wait for an hour to get my room and then have to go to reception for pick things up they don't serve at room.

Posted by on 4 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by Edward J.

Thank you for taking the time to comment on your stay with us. I was disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.

5 out of 5

Posted by on 25 Sep. 2020

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Comment from Hotel Management

1 Oct. 2020 by Edward J.

Thank you so much for your 5 star review! Come back to visit us again soon!

2 out of 5
Four to COVID there was a real bare experience for a hotel. We paid for a buffet but got a order service and it took 30min for our first order for drinks and an hour for food. Just wish we knew otherwise would have not paid extra. Hotel should have advertised that I’m booking and lower price

Posted by , from Hamilton on 24 Sep. 2020

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Comment from Hotel Management

5 Oct. 2020 by Edward J.

Dear Ange, Thank you for taking the time to review our property. However, I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. Rest assured that your comments have been documented and will certainly be looked into. Please get in touch with me when you plan your next visit so that we can take good care of you.

5 out of 5

Posted by on 6 Sep. 2020

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Comment from Hotel Management

10 Sep. 2020 by Edward J.

Thank you so much for your 5 star review! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
Nice clean great location next to eat street Big breakfast selection

Posted by on 20 Jul. 2020

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Comment from Hotel Management

21 Jul. 2020 by Edward J.

Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel, especially our great location. We hope to see you back again soon!

4 out of 5
We had a lovely stay at Novotel Rotorua Lakeside facilities were great loved the hot thermal pools. Restaurant food was lovely. We had a great weekend.

Posted by on 17 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Edward J.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
Great location, very friendly staff, checkin was 2pm had to wait till after 3 for our room to be ready then the next day our room wasn’t serviced till around 4.30pm, the hotel was fully booked and it was the school holidays but clearly they need more house keeping staff, Hotel wi fi is SHOCKING!!! Especially if you unfortunately need to do some work,!my laptop wouldn’t even connect in the room: they are very aware of it, but they need to sort It out. They were very apologetic, just frustrating

Posted by , from Auckland on 16 Jul. 2020

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Comment from Hotel Management

17 Jul. 2020 by Edward J.

Dear Matt, Thank you for taking the time to share your feedback. Glad to see you enjoyed our location and also the service from our friendly staff. I do, however, apologies for your late check in and also the issue with the Wi Fi. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. So sorry for the inconvenience! We look forward to welcome you back next time you are in Rotorua.

About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Rotorua Lakeside offers its guests 6 spa tubs, an indoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 10 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 320 sq m of conference space
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.6 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

6 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.A shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 32 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Novotel
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua

You should know

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.