Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 hot tubs and fitness centre

Photo gallery for Novotel Rotorua Lakeside

Breakfast, lunch, dinner served; international cuisine
Royal Suite, 3 Bedrooms
Indoor pool
Exterior
Room, 1 King Bed, Lake View

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
The current price is AU$195
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪8 min walk‬
  • Place, Polynesian Spa
    ‪13 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hypo-allergenic bedding available
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Separate sitting area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • 41 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Executive Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Separate sitting area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 3 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Separate sitting area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(65 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hypo-allergenic bedding available
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, City View

7.8 out of 10
Good
(32 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hypo-allergenic bedding available
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hypo-allergenic bedding available
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

About the area

Rotorua

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within steps you'll find Matariki Hangi & Maori Cultural Performance and Eat Street. Highlights at this hotel include 6 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool as well as access to bike hire. 3444 square feet (320 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Inner City hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Skyline Rotorua - 6 min drive - 4.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Poco Tapas And Wine - ‬4 min walk
  • ‪Brew | Craft Beer Pub - ‬2 min walk
  • ‪Atticus Finch - ‬2 min walk
  • ‪Fat Dog Cafe & Bar - ‬4 min walk
  • ‪Mac's Steak House - ‬2 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and fitness centre
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 3444 sq ft of conference space
  • 320 sq. m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on 30 Nov 2025 start from AU$194.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Rotorua Lakeside?

Yep, Novotel Rotorua Lakeside has an uncovered self car park with in/out privileges for NZD 15.00 per night. Onsite parking is limited.

Does Novotel Rotorua Lakeside have a pool?

Novotel Rotorua Lakeside has an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

Is Novotel Rotorua Lakeside family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Rotorua Lakeside is a hit with families.

Does Novotel Rotorua Lakeside serve breakfast?

Yeah, visitors can't get enough of the full brekkie here! Served daily from 6 AM to 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Rotorua Lakeside?

No, Novotel Rotorua Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Rotorua Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Rotorua Lakeside?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Rotorua Lakeside?

No, only service animals are allowed.

Is there a golf course on site at Novotel Rotorua Lakeside?

There isn't one on site, but Government Gardens Golf is a short 13-minute walk away.

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 381 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sophie

Disliked: Cleanliness, property conditions & facilities
Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled
Stayed 1 night in Aug 2025

6/10 Okay

Lantana

Travelled with family
Liked: Cleanliness, staff & service
The staff and location are brilliant but the rooms are tired and need a refresh. Clean & tidy, but we had issues with the aircon & toilet not working properly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tesi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Hyun Sub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It as its own spa. Friendly staff and excellent breakfast. The only thing downside is that the bathroom and the building is a bit tired, although very clean for its age. May need a renovation soon. The bed was clean and the mattress was excellent. Highly recommended.
Stayed 1 night in Aug 2025

10/10 Excellent

Shamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very modern and convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Raewyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Novotel. Comfy bed/pillows. Great breakfast. Right next door are multiple choices of eateries. Parking is on the street or paid secure next door. Park and lake right opposite. It was at the centre of all our activities by car so very convenient.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to everything. Only saw staff at check in. Clean tidy rooms. Comfortable bed. Few things they could fix. Someone's food tray left in corridor from Friday to Sunday. Yougart was starting to smell. Didn't replace towels used on first nights stay so ran short of towels.
Stayed 2 nights in Jul 2025

10/10 Excellent

maryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family weekend away

An awesome weekend away Faboulus from the start Dylan at Reception was awesome, i had a request on my reservation for top floor so he changed our booking the available room on the 5th floor, the view was priceless. We had the lake twin. Beds super comfy with nice pillows. Spa and pool are very good, we didnt know there is a private spa too but the included ones are what we needed. Great practical gym. Breakfast was yummy and had great range, they made burritos which was lovely. Staff at kitchen and Restaurant very helpful and welcoming. Oh dont forget there was a juice maker, soft serve ice cream maker and smoothi maker all on the breakfast package so you can use these too 👌👌👌... My boy super enjoyed his breakie and the location is far from brilliant, Eat street just there and the newly built Lake Front playground and picnic area just in the front . They had a small kids play zone and also a room to store ur bikes... Cant fault at all. Will definitely stay again 👌
Stayed 1 night in Jul 2025

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs an overdue interior renovation. The carpet in our room was 3 years past its expiration date. The tub was stained too. Very disappointed in this Novotel property.
Stayed 3 nights in Jul 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Was so excited to stay as I had heard lovely things. On arrival, reception staff member bullied another staff member in front of me. No robe but one slipper left under the bed from the previous guest indicating the room hadn’t been thoroughly cleaned. Pools were refilling asked reception how long was met with rude response and no idea. Went to pool ended up scraping knees on pool and a staff infection. Literally the worse holiday and it cost me $700
Stayed 2 nights in Jul 2025

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great service & food was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Room was a bit dated however it served its purpose. Pool area needs a major update. Love the little bar. Parking is very tight.
Stayed 4 nights in Jul 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Travelled with family

1 night stay

Family 1 night stay. Room was as expected, bath had staining in it and shower curtain looking old. For the price of stay no complaints and all as expected. Check in was quicker with manager jumping in to get us into a room early which was much more convenient for us with 2 small kids.
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to lots of activities and restaurants. Would definitely stay here again!
Stayed 2 nights in Jun 2025

6/10 Okay

Greayer

Tge
Stayed 1 night in Jul 2025

2/10 Terrible

Nick

Stayed 1 night in Jun 2025

8/10 Good

vineel

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Jul 2025

8/10 Good

Tony

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Unhappy

We had 2 rooms 1 had no exhurst fan in bathroom so lots of condensation, mould on ceiling and shower rails & taps. Carpet old and worn. Leaking sink which leaked onto bath towels The 2nd room had broken handle on the tap in bathroom, kickboard under the fridge was rotting away, very aged carpet and very squeaky door.
Stayed 1 night in Jun 2025

8/10 Good

Amie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Novotel because of its closeness to the lake front as we were attending the Matariki drone show. We were very thankful for room service as the lines for food at the event were far too long for us with two young children. Room had amazing views. Bathrooms need a refresh but otherwise everything we needed.
Stayed 1 night in Jun 2025

8/10 Good

Glenn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, but the cleaning needs work.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Stayed 1 night in Jun 2025

10/10 Excellent

Shekinah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shayal

Stayed 1 night in Mar 2025