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Novotel Rotorua Lakeside

4.5 star property
Luxury eco-certified hotel near Polynesian Spa

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Novotel Rotorua Lakeside

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Al fresco dining, open daily
Reception

Overview of Novotel Rotorua Lakeside

Reviews
8.0

Very good

Popular amenities

  • Hot tub
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Popular LocationEat Street1 min walk
  • Popular LocationPolynesian Spa13 min walk
  • Popular LocationRotorua Central Mall14 min walk
  • AirportRotorua (ROT-Rotorua Regional)14 min drive

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

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4.4 out of 5, Excellent, (1004)
The price is AU$161
for 1 night
includes taxes & fees
7 May - 8 May
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About the area

Rotorua

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within steps you'll find Matariki Hangi & Maori Cultural Performance and Eat Street. Highlights at this eco-friendly hotel include 6 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool as well as access to bike hire. 3444 square feet (320 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Rotorua hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Eat Street - 1 min walk
  • Tamaki Maori Village - 10 min walk
  • Polynesian Spa - 13 min walk
  • Rotorua Central Mall - 14 min walk
  • Skyline Rotorua - 5 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • Social Club - 6 min walk
  • Pig & Whistle Historic Pub - 8 min walk
  • Poco Tapas and Wine - 4 min walk
  • Cbk Craft Bar & Kitchen - 2 min walk
  • Lady Jane's Ice Cream Parlour - 1 min walk

About this property

Novotel Rotorua Lakeside

Luxury eco-certified hotel near Polynesian Spa
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square metres) and includes a conference centre. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 3444 sq ft of conference space
  • 320 sq. m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM–10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 spa tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of 23 Apr 2024, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on 5 May 2024 start from AU$182.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Rotorua Lakeside?

Yep, Novotel Rotorua Lakeside has an uncovered self car park with in/out privileges for NZD 15.00 per night. Onsite parking is limited.

Does Novotel Rotorua Lakeside have a pool?

Yep, and guests recommend it! Take your pick from a pool, an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

Is Novotel Rotorua Lakeside family-friendly?

You bet! With amenities like a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Novotel Rotorua Lakeside is a hit with families.

Does Novotel Rotorua Lakeside serve breakfast?

You bet, full brekkie is served daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Novotel Rotorua Lakeside?

No, Novotel Rotorua Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Rotorua Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Rotorua Lakeside?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Rotorua Lakeside?

No, only service animals are allowed.

Is there a golf course on site at Novotel Rotorua Lakeside?

There isn't one on site, but Government Gardens Golf is a short 13-minute walk away.

Novotel Rotorua Lakeside Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 337 out of 1003 reviews" "
Rating 6 - Okay. 158 out of 1003 reviews" "
Rating 4 - Poor. 70 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Novatel. Buffet breakfast had a good selection, room was clean and comfortable. Nice pool and spa pools available for use all day. Friendly and helpful staff..
Stayed 3 nights in Apr 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Larry

Meals were adequate. Staff helpful. Parking as not free, unless you are Acor member. Thank goodness I am. Stayed a few years ago and it just seem a bit worn now.
Stayed 2 nights in Jan 2024

2/10 Terrible

Emad

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

BJ

Business traveller
Stayed 3 nights in Jan 2024

6/10 Okay

Christian, Los angeles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Start with the good: great location and friendly staff. Tons of dining options around the area. The bad: The room was dirty. Carpet definitely needs a shampoo cleaning. The tub didn’t look properly cleaned out. The couch had crumbs under it. There was a ball left behind in the drawers. The worst part was that when I was packing up to leave. I generally look under the bed to make sure I didn’t leave anything behind. To my surprise, I found another guest’s dirty flip flops. I hope this is an isolated incident.
Stayed 2 nights in Jan 2024

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, nice and cool AC as it was a hot day out. Bathroom amenities were great, shampoos soaps etc supplied with plenty towels. Desk staff were friendly & helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furnishings are a little out dated but it's got high end facilities and a lot within walking distance of the property.
Stayed 1 night in Jan 2024

6/10 Okay

Angela

Liked: Staff & service
The rooms were too hot with a baby. Sofa bed had no sheets etc, and no plug for the bath.
Stayed 1 night in Jan 2024

8/10 Good

Himani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024