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4.8 out of 5

"Staff were very helpful and courteous. Room and bed was very comfortable and hotel overall was good value " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

A luxury stay in Rotorua awaits you at Hamurana Lodge. You'll be 7.3 km (4.5 mi) from Agrodome and 8 km (5 mi) from Ogo. Highlights at this romantic B&B include a restaurant, an outdoor swimming pool, and free continental breakfast.

All 11 individually decorated rooms feature free WiFi, iPod docks, and LCD TVs. Nice touches to enhance your stay include bathrobes and designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, free minibar items, espresso makers, and free local calls are available.

For a drink, you can stop by the bed & breakfast's own bar/lounge. Enjoy the fitness center along with access to aerobics classes and Pilates classes. Business travelers can take advantage of a meeting room, a business center, and limo/town car service. Other amenities include free WiFi in public areas and coffee/tea in a common area. Each morning free hot/cold buffet breakfast is offered between 8 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Rotorua B&B include Mitai Maori Village and Skyline Rotorua.

Estate Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$167* Per night/room 4 May - 5 May

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hamurana Lodge ratings based on 67 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hamurana Lodge

Everyone (12) Couples (51) Family (4)
5 out of 5
Staff were very helpful and courteous. Room and bed was very comfortable and hotel overall was good value

Posted by on 12 Mar. 2020

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2 out of 5
Sadly this what would’ve been a very majestic property years ago, is lacking some serious maintenance. It’s damp, musty, the beautiful sunny deck was out of commission for breakfast, and breakfast was sadly lacking unfortunately. It has had its day sorry to say.

Posted by , from Napier on 27 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by r

Many thanks for your review,Not everyone likes old buildings So I guess we cant be everyones' cuppa tea. thanks you stay with us. Have a safe travels.

2 out of 5
The short: I'd describe our stay here as a little weird, awkward and disappointing. The language used to describe what you're paying for here is very deceptive. This is NOT 'luxury' or 'boutique'. The positive: It's clean and close enough to main attractions in Rotorua. Rooms are good sizes. The long: We had arrived early, as the property isn't directly in Rotorua we decided to check it out. It had been advertised with mtb trails, bar, restaurant and pool etc. We rang the door bell and followed the instructions on the door to wait in the reception upstairs. After a couple if minutes a lady came out apologising saying she didnt know we were there. Which was fine we hadn't been there long. I asked if it was possible to check in early and she replied check in isn't until 2pm. She asked what we had planned for the day and I replied we weren't sure yet and asked about the facilities at the property. She then started looking at the wall of pamphlets of local attractions and handing them to us. When she got to the Maori cultural experiences she said 'you're probably not interested in that'. I found that slightly offensive. I asked again about the facilities on the property mentioning the mtb on the ad and she just said 'no' and said they could put our bags in our room when it's ready. Walked us down to the car and got us to carry our bags inside. Instructed us to leave them on the floor. When came back we were shown to our room. It was clean but very confused decor. Lik

Posted by on 29 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Rui Li

Hi Dear Guest First of all, each hotel has the exact check-in time and departure time, which are displayed on the website when you make the reservation. If you will arrive early, you should send a notice to the hotel in advance. The hotel staff made a record of your arrival time at 10:30 am and many guests just left the hotel. In the meantime our employees are working. We sincerely apologize for the unpleasant conversation you made about the reception. I'll let the employees know. thanks for stay with us.

5 out of 5

Posted by on 22 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Rui

thanks for the review. thanks for stay with us.

5 out of 5
Lovely staff, really friendly and helpful. Flexible with check in and out times.

Posted by on 18 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by Rui Li

Thanks for stay with us and thank you for the review.

5 out of 5
We only stayed one night at this lovely hotel and thoroughly enjoyed our stay. Our room was spacious and well presented, all members of staff we friendly and welcoming, and the location was stunning.

Posted by on 28 Aug. 2018

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Comment from Hotel Management

29 Aug. 2018 by James

Thanks for you nice words and safe travels.Regards James

5 out of 5

Fabulous experience

Pros: The beautiful location, thoughtfully appointed, quality establishment.
Cons: My snooker skills :) Apart from that, nothing. Springs to mind.
Location: Huge lovely grounds with intersting animals. Near a lake and a big town centre. Many tourist attractions bearby including thermal pools.
We were welcomed at the door by the fabulous James who is the epitome of hospitality. He and his staff made us feel so much at home in this beautiful place. Gorgeously appointed, relaxing and indulgent.

Posted by , from Australia on 21 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by James

Hi Leanne, thanks for your kind words I will let Chris and Leona know. Safe travels! Regards James

5 out of 5

For a little bit extra

Totally different to same old hotel Has character. And charm With exerlent service

Posted by , from Auckland on 15 Oct. 2017

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4 out of 5

really nice hotel,enjoying my stay here .

like the breakfast in the hotel.staff was really nice and helpful.also my kid enjoy the time playing billiards.

Posted by on 7 Oct. 2017

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5 out of 5

Excellent

Pros: Superb staff, location is 10 minutes from central Rotorua, but feels more remote.
Cons: Stayed longer!
Location: Great grounds to the house to walk around after breakfast.
Quality, quiet and secluded. Excellent service from the staff, great food. Can't ask for much more. Have recommended to others and will be back.

Posted by on 23 Aug. 2015

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Property Features

Hamurana Lodge offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a business center, a meeting room, and limo/town car service. A library, a terrace, and tour/ticket assistance are also featured at the luxury Hamurana Lodge. Self parking is free. This 4-star Rotorua bed & breakfast is smoke free.

  • 11 guestrooms or units
  • 3 levels
  • 2 buildings
  • 9 sq m of conference space
  • Built in 1980
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (19.5 km / 12.1 mi)
  • Parking: Free self parking

Room Amenities

Hamurana Lodge offers 11 accommodations with iPod docking stations and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Stocked minibar (select free items)
  • IPod dock
  • HD television
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board available
  • Heating
  • Portable fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free continental breakfast daily from 8 AM to 10 AM.

Onsite venue - This delicatessen overlooks the garden.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 7:00 PM.
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property for check-in instructions.

The front desk at this property is open daily from 8 AM - 7:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children 11 and younger are not allowed at this property from November to April. The rest of the year they are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 25 (subject to availability)
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hamurana Lodge
  • Hamurana Lodge Rotorua
  • Hamurana Rotorua
  • Hamurana
  • Hamurana Lodge Rotorua
  • Hamurana Lodge Bed & breakfast
  • Hamurana Lodge Bed & breakfast Rotorua

You should know

  • Children 11 years old and younger aren't allowed from November to April.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Qualmark

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

url importing https://www.wotif.com/Rotorua-Hotels-Hamurana-Lodge.h3066826-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.