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Hilton Garden Inn Rochester/Pittsford

3.0 star property
Hotel in Pittsford with 24-hour fitness centre and 24-hour business centre

Photo gallery for Hilton Garden Inn Rochester/Pittsford

Terrace/patio
Daily buffet breakfast for a fee
Suite, 1 King Bed, Lower Terrace Level (Mandarin Suite)
Reception
Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$188
includes taxes & fees
30 Dec - 31 Dec

Explore the area

View map
800 Pittsford Victor Rd, Pittsford, NY, 14534
  • Place, Powder Mills Park
    ‪16 min walk‬
  • Place, Riedman Fish Hatchery
    ‪3 min drive‬
  • Place, University of Rochester
    ‪18 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Separate Living Area (Windsor Suite)

Suite, 1 King Bed, Separate Living Area (Windsor Suite) | Living area

Suite, 1 King Bed, Separate Living Area (Windsor Suite)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(26 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Lower Terrace Level (Mandarin Suite)

Suite, 1 King Bed, Lower Terrace Level (Mandarin Suite)

Suite, 1 King Bed, Lower Terrace Level (Mandarin Suite)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Manhattan Suite)

Suite, 1 King Bed, Jetted Tub (Manhattan Suite) | Living area

Suite, 1 King Bed, Jetted Tub (Manhattan Suite)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hydromassage showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Safari Suite)

Suite, 1 King Bed, Jetted Tub (Safari Suite) | Living area

Suite, 1 King Bed, Jetted Tub (Safari Suite)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hydromassage showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Room - Hearing Accessible

  • Sleeps 2

Premium Guest Room With 1 King Bed And In-Room Drinks-Snacks

  • Sleeps 2

Premium Queen Room with Two Queen Beds

  • Sleeps 4

Queen Room with Two Queen Beds - Hearing Accessible

  • Sleeps 4

Windsor Suite King Bed Living Area

  • Sleeps 2

Mandarin Suite King Bed Terrace Level

  • Sleeps 2

Safari Suite King Bed Whirlpool

  • Sleeps 2

Mobility Access Queen Room with tub

  • Sleeps 4

Mobility Access King Room with Roll in Shower

  • Sleeps 2

Two Queen Room

  • Sleeps 4

Hickory King Suite

  • Sleeps 2

Mobility Hearing Access Queen Room with Tub

  • Sleeps 4

Manhattan King Suite

  • Sleeps 2

View all photos for King Room with Pull Out Sofa

Bathroom

King Room with Pull Out Sofa

  • Sleeps 4

King Room

  • Sleeps 2

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About the area

Pittsford

At Hilton Garden Inn Rochester/Pittsford you'll be within a 20-minute walk of Powder Mills Park and 2.7 km (1.7 mi) from Riedman Fish Hatchery. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, Garden Grille and Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. .Within a 20-minute drive of this 3-property class Pittsford hotel, attractions include Strong and University of Rochester.

What's nearby

  • Powder Mills Park - 16 min walk - 1.4 km
  • Riedman Fish Hatchery - 3 min drive - 2.2 km
  • Strong - 14 min drive - 21.8 km
  • University of Rochester - 18 min drive - 27.6 km
  • Rochester Institute of Technology - 18 min drive - 28.1 km

Getting around

  • Rochester Station - 15 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.) - 19 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Karen's Bar - ‬5 min drive
  • ‪Dunkin' - ‬5 min drive
  • ‪Dunkin' - ‬5 min walk
  • ‪Applebee's Grill + Bar - ‬5 min drive

About this property

Hilton Garden Inn Rochester/Pittsford

Hotel in Pittsford with 24-hour fitness centre and 24-hour business centre
Hilton Garden Inn Rochester/Pittsford offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1938 square feet (180 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Hilton Garden Inn Rochester/Pittsford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Pittsford hotel.

  • 1 building
  • 107 guestrooms or units
  • 5 levels
  • Conference rooms
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Built in 1987
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Rochester/Pittsford offers 107 accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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  • Breakfast included
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The price is AU$177
includes taxes & fees
25 Dec - 26 Dec
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 30 for adults and USD 10 to 30 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garden Grille and Bar

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,938 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors app mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Pittsford
Hilton Garden Inn Rochester Pittsford Hotel
Hilton Garden Inn Rochester Hotel Pittsford
Hilton Garden Inn Rochester Pittsford
Rochester Hilton Garden Inn
Brookwood Hotel Pittsford
The Brookwood Hotel Pittsford
Hilton Rochester Pittsford
Hilton Garden Inn Rochester Pittsford
Hilton Garden Inn Rochester/Pittsford Hotel
Hilton Garden Inn Rochester/Pittsford Pittsford
Hilton Garden Inn Rochester/Pittsford Hotel Pittsford

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Rochester/Pittsford?

Hilton Garden Inn Rochester/Pittsford offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Rochester/Pittsford?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Rochester/Pittsford on 30 Dec 2025 start from AU$187.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Rochester/Pittsford?

Yep, Hilton Garden Inn Rochester/Pittsford has a free self car park.

Does Hilton Garden Inn Rochester/Pittsford have a pool?

Hilton Garden Inn Rochester/Pittsford has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

Is Hilton Garden Inn Rochester/Pittsford family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Rochester/Pittsford is a hit with families.

Does Hilton Garden Inn Rochester/Pittsford serve breakfast?

Yep, buffet breakfast is on offer weekdays from 6:00 AM to 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Rochester/Pittsford?

No, Hilton Garden Inn Rochester/Pittsford does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Rochester/Pittsford?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilton Garden Inn Rochester/Pittsford?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hilton Garden Inn Rochester/Pittsford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 117 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property. Nice areas for our Dog
Stayed 5 nights in Aug 2025

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to the trail.
Stayed 1 night in Aug 2025

8/10 Good

Alexander

Liked: Staff & service, amenities, property conditions & facilities
Had a good stay only issue we ran into was the first room they sent us to stunk of marijuana. Fortunately they had another room to send us to immediately.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Aug 2025

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was a surprising plus. The breakfast and dinner menus had good choices. Staff services were excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
I think they have to have a 24-hour cleaning staff since I made my stay at 4:00 pm and they gave me the room completely dirty the bathroom they hadn't touched it the towels were dirty I talked to the resection staff I informed them of what was happening and they never sent anyone to clean and but I still had to ask them for the clean towels to More than twice and he never took them to the room we had to go down to look for them and cleaning ourselves was a very bad experience
Stayed 2 nights in Aug 2025

2/10 Terrible

Barry

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needed to take a shower and just sleep for a few hours before I catch a plane the shower was beyond filthy that type of black dirt mold in the corners that you know have been there for at least a year
Stayed 1 night in Aug 2025

6/10 Okay

Yshara, brooklyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were old and worn. We were on the terrace level (aka) the basement and it was a bit musty. The main level was nice. The staff was very nice. And the water pressure was good!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Had ro cahane rooms do to noosy a/c unit. Staff acted swiftly.
Stayed 1 night in Aug 2025

6/10 Okay

Paul C

Just another Hilton Garden Inn that needs a refresh. Stayed in many and they’re all in the same condition. Dirty run down bathroom, old a/c unit in room that didn’t cool down with a mustyv smell. Par for the course from Hilton.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 3 nights in Aug 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleaning staff walked in on me 3 times and the bathroom had mold, and the ac system was not functionally controllable from the pad.
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Amy

Travelled with partner
While the main things were clean and well-run it is obvious that the property needs a thorough upgrade/cleaning...hallway carpets wrinked and dirty, common area seating should be replaced or steam cleaned, toilet in bathroom outdated ..very low to floor.
Stayed 1 night in Aug 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Lindsay

Business traveller
Liked: Staff & service
The first room I checked into on the "terrace" level (ie basement) was really damp, with mold growing in the shower and a horrible smell in the bathroom in general. To their credit, they quickly moved me to a new room on the first floor. No smell but still mold in the bathroom. Needs some attention.
Stayed 1 night in Aug 2025

8/10 Good

Valerie, Asheville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was on level T, for terrace. It was a basement. There was no terrace. We joked with other guests about level T. You had to go “down” on the elevator. 🙄 Staff were great, so we didn’t complain but, I think they should be more updront about their accommodations.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hilton Garden Inn Rochester/ Pittsford to be conveniently located to the Buffalo Bills training camp. It was close, easy to park, refreshing pool and a super kind staff. We were delighted with our stay. Thank you!
Stayed 1 night in Jul 2025

6/10 Okay

ERIC

Stayed 2 nights in Jul 2025