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Hotel Canandaigua, Tapestry Collection by Hilton

3.5 star property

Photo gallery for Hotel Canandaigua, Tapestry Collection by Hilton

2 bars/lounges
Presidential Suite, 1 King Bed, Lake View
American cuisine
Studio, 1 King Bed, Lake View
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$256
includes taxes & fees
17 May - 18 May

Explore the area

View map
205 Lakeshore Drive, Canandaigua, NY, 14424
  • Place, Canandaigua Lake
    ‪1 min walk‬
  • Place, Kershaw Park
    ‪2 min walk‬
  • Place, Canandaigua Lake State Marine Park
    ‪11 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪53 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lake View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible (Hearing)

  • 48 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bathroom shower

Room, 1 King Bed, Accessible, Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Hair dryer, towels, soap, shampoo

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Flat-screen TV, Netflix, streaming services

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of a body of water and dock.

Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Lake View (Mobility, Roll-In Shower)

Hair dryer, towels, soap, shampoo

Room, 2 Queen Beds, Accessible, Lake View (Mobility, Roll-In Shower)

  • Lake view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bathroom shower

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Lake View (Mobility Accessible, Bathtub)

Bathroom shower

Room, 1 King Bed, Accessible, Lake View (Mobility Accessible, Bathtub)

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Partial Lake View (Hearing)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed, Partial Lake View (Hearing)

  • Partial lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lake View (Hearing)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed, Lake View (Hearing)

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Partial Lake View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed, Partial Lake View

8.0 out of 10
Very good
(3 reviews)
  • Partial lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed, Lake View

Presidential Suite, 1 King Bed, Lake View

Presidential Suite, 1 King Bed, Lake View

  • Lake view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Lake View

Studio, 1 King Bed, Lake View

Studio, 1 King Bed, Lake View

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Lake View (Hearing Accessible)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Lake View (Hearing Accessible)

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Partial Lake View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 2 Queen Beds, Partial Lake View

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Room

  • Sleeps 2
  • Free Wi-Fi

King Room with Lake View

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds Room

  • Sleeps 4
  • Free Wi-Fi

Lake View Room Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

2 Queens Mobility Accessible Tub

  • Sleeps 4
  • Free Wi-Fi

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4
  • Free Wi-Fi

King Room With Mobility Accessible Tub

  • Sleeps 2
  • Free Wi-Fi

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2
  • Free Wi-Fi

Room With 2 Queen Beds And Lake View And Roll-in Shower-Mobility Accessible

  • Sleeps 4
  • Free Wi-Fi

Partial Lake View 2 Queen Room

  • Sleeps 4
  • Free Wi-Fi

Mobility Accessible Lake View King Room With Tub

  • Sleeps 2
  • Free Wi-Fi

Hearing Accessible King Room

  • Sleeps 2
  • Free Wi-Fi

Hearing Accessible Partial Lake View King Room

  • Sleeps 2
  • Free Wi-Fi

Partial Lake View King Room

  • Sleeps 2
  • Free Wi-Fi

Hearing Accessible Lake View King Room

  • Sleeps 2
  • Free Wi-Fi

Hearing Accessible Lake View 2 Queen Room

  • Sleeps 4
  • Free Wi-Fi

King 2 Room Suite

  • Sleeps 2
  • Free Wi-Fi

Lake View Presidential King Suite

  • Sleeps 2
  • Free Wi-Fi

Hearing Accessible Lake View 1 King 2 Room Suite

  • Sleeps 2
  • Free Wi-Fi

King Studio With Lake View

  • Sleeps 2
  • Free Wi-Fi

About the area

Canandaigua

At Hotel Canandaigua, Tapestry Collection by Hilton you'll be within steps of Kershaw Park and Canandaigua Lake. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Cove Restaurant and Bar, serves American cuisine. Corsair's Cove is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of self parking. .Near this 3.5-property class Canandaigua hotel, you'll find CMAC Performing Arts Center.

What's nearby

  • Canandaigua Lake - 1 min walk - 0.1 km
  • Kershaw Park - 2 min walk - 0.2 km
  • Canandaigua Lake State Marine Park - 11 min walk - 1.0 km
  • Roseland Waterpark - 15 min walk - 1.3 km
  • CMAC Performing Arts Center - 3 min drive - 2.6 km

Getting around

  • Rochester, NY (ROC-Greater Rochester Intl.) - 47 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Dunkin' - ‬8 min walk
  • ‪Charlie Riedel's Fast Food - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

Hotel Canandaigua, Tapestry Collection by Hilton

Hotel Canandaigua, Tapestry Collection by Hilton offers its guests a seasonal outdoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

There are 7 meeting rooms available. A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Canandaigua, Tapestry Collection by Hilton. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Canandaigua hotel.

  • 109 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2023
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • ATM
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser
  • Dining venue
Hotel Canandaigua, Tapestry Collection by Hilton offers 109 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels and Netflix. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
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  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,007 reviews
The price is AU$206
includes taxes & fees
31 May - 1 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 10 to 30 for adults and USD 10 to 15 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Corsair's Cove
  • Cove Restaurant and Bar

Things to do

  • 24-hour gym
  • Games
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Private wine tours
  • Wine tours

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Dock
  • Firepit
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • Lift (107 centimetre wide door)
  • Magnifying mirror
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Built in 2023
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults and USD 10 to 15 for children
  • Self-parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open in May and close in August.
  • Pool access available from 7:00 AM to 10:00 AM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Canandaigua, Tapestry Collection by Hilton Hotel
Hotel Canandaigua, Tapestry Collection by Hilton Canandaigua

Frequently asked questions

What is the cancellation policy at Hotel Canandaigua, Tapestry Collection by Hilton?

Hotel Canandaigua, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Canandaigua, Tapestry Collection by Hilton?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Hotel Canandaigua, Tapestry Collection by Hilton on 17 May 2026 start from AU$256, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Canandaigua, Tapestry Collection by Hilton?

Yep, Hotel Canandaigua, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 10.00 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Canandaigua, Tapestry Collection by Hilton?

The closest beach to Hotel Canandaigua, Tapestry Collection by Hilton is Deep Run Beach (6 km).

Does Hotel Canandaigua, Tapestry Collection by Hilton have a pool?

Hotel Canandaigua, Tapestry Collection by Hilton has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 10:00 AM (Seasonal outdoor pool open from May to August).

Does Hotel Canandaigua, Tapestry Collection by Hilton have a waterslide?

No, there is no waterslide at Hotel Canandaigua, Tapestry Collection by Hilton, but Roseland Waterpark is a short 16-minute walk away.

What luxury perks are available at Hotel Canandaigua, Tapestry Collection by Hilton?

Hotel Canandaigua, Tapestry Collection by Hilton features an outdoor pool, 1 hot tub and 2 bars.

What makes Hotel Canandaigua, Tapestry Collection by Hilton a romantic place to stay?

1 hot tub and winery tours, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Canandaigua, Tapestry Collection by Hilton.

Does Hotel Canandaigua, Tapestry Collection by Hilton serve breakfast?

Sure does, cooked-to-order breakfast is offered weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Canandaigua, Tapestry Collection by Hilton?

No, Hotel Canandaigua, Tapestry Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Canandaigua, Tapestry Collection by Hilton?

Yep, you can grab a meal at Hotel Canandaigua, Tapestry Collection by Hilton's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Hotel Canandaigua, Tapestry Collection by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hotel Canandaigua, Tapestry Collection by Hilton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 223 out of 338 reviews
Rating 8 - Good. 67 out of 338 reviews
Rating 6 - Okay. 25 out of 338 reviews
Rating 4 - Poor. 14 out of 338 reviews
Rating 2 - Terrible. 9 out of 338 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

David

Stayed 1 night in Nov 2025

10/10 Excellent

Eliane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2026

10/10 Excellent

Cardell

Stayed 2 nights in Jan 2026

10/10 Excellent

cristin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
From the moment o walked in the staff was kind and helpful. The entrance, restaurant, and rooms were clean and inviting
Stayed 1 night in Jan 2026

10/10 Excellent

Cardell

Stayed 1 night in Jan 2026

10/10 Excellent

josh

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2026

10/10 Excellent

NICHOLAS

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms! Spacious, high ceilings which give the room a bigger feel, and the bathroom is super nice and very clean. Will be staying here again without a doubt. I also left an item behind and they retrieved the item for me and sent it to my house. Very helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Cardell

Stayed 2 nights in Jan 2026

8/10 Good

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very spacious, friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great view and friendly, helpful staff. I would easily stay here again if the situation arises!
Stayed 1 night in Jan 2026

8/10 Good

Martine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though the first person I had on the phone to ask some questions from after I had booked my reservation on hotels.com was neither cordial nor helpful, our stay was very good and the staff very nice
Stayed 2 nights in Jan 2026

4/10 Poor

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Noisy room. Had to listen to boiler run all night. Hard to sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and clean rooms! I’ve stayed twice now and I’m about to rebook!
Stayed 4 nights in Dec 2025

10/10 Excellent

christine

Stayed 1 night in Dec 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

2/10 Terrible

Adam

Stayed 1 night in Dec 2025

4/10 Poor

Joshua Timothy

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If this was a standard room, I would say average stay but for booking presidential suite it was a poor experience. Lady at check-in was leaning in the corner half asleep and didn’t have a pleasant tone or attitude. Did the absolute bare minimum then sent me on my way to figure out where my suite was, I had to get all my luggage, find the cart, move everything and park all while temp was 5. We arrive up to the room, it’s large but that’s where it stops. The layout is awful, the “kitchen” is a 4 door cabinet with sink and nothing else, the living room features the most awkward couch and small for the room. Enter the bathroom and all the doors have been remove and painters tape is being used to hide the pockets. The bathtub either is super slow and hot or fast and Luke warm. To stack up even worse the mini fridge is in the bedroom so you joyfully listen to that, and the thermostat controls both areas. So your bedroom will be mhhh while the living areas are cooked. Overall super disappointed, I could have stayed at the JW or anywhere else. We travel a lot see the nicest rooms places have and this it what j had this week. Very sad to see.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ann, Limington

Stayed 1 night in Dec 2025

10/10 Excellent

Hilarie

Liked: Cleanliness, amenities, property conditions & facilities
Beds are so comfy and hotel is really upscale - overlooking beautiful Canandaigua Lake.
Stayed 1 night in Dec 2025

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 1 night in Nov 2025

6/10 Okay

Dan

Stayed 1 night in Dec 2025

8/10 Good

Marguerite

Travelled with family
Liked: Staff & service, amenities
The dinning experience was wonderful. My daughter and I have the opportunity to have the grab and go breakfast one day and then we had dinner the next. I thought it was very good. The room was clean and comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

jacquelyn

Stayed 1 night in Dec 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities
Room was very clean and I felt comfortable and cozy in all my interactions with staff.
Stayed 2 nights in Dec 2025