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Woodcliff Hotel and Spa

4.0 star property

Photo gallery for Woodcliff Hotel and Spa

Couples treatment room(s), steam room, body treatments
View from room
Couples treatment room(s), steam room, body treatments
Breakfast, dinner and brunch served
Executive Suite, 1 King Bed

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$276
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
199 Woodcliff Dr, Fairport, NY, 14450
  • Place, Powder Mills Park
    ‪2 min drive‬
  • Place, Eastview Mall
    ‪2 min drive‬
  • Place, Rochester Institute of Technology
    ‪19 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(34 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive King

Minibar, in-room safe, desk, laptop workspace

Executive King

8.8 out of 10
Excellent
(11 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Two Queens

Minibar, in-room safe, desk, laptop workspace

Executive Two Queens

9.4 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll In Shower)

8.8 out of 10
Excellent
(5 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing Accessible)

7.8 out of 10
Good
(7 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Fairport

At Woodcliff Hotel and Spa you'll be 2.1 km (1.3 mi) from Powder Mills Park and 2.5 km (1.5 mi) from Eastview Mall. Highlights at this hotel include a full-service spa, a golf course and a restaurant. .A day of pampering at The Spa at Woodcliff can include deep-tissue massages, body wraps and body scrubs along with reflexology and mani/pedis. The restaurant, Horizons Restaurant, is open for breakfast, brunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 6039 square feet (561 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4-property class Fairport hotel include Strong and University of Rochester.

What's nearby

  • Powder Mills Park - 2 min drive - 2.2 km
  • Eastview Mall - 2 min drive - 1.8 km
  • Strong - 16 min drive - 25.4 km
  • Rochester Institute of Technology - 19 min drive - 35.2 km
  • University of Rochester - 20 min drive - 31.2 km

Getting around

  • Rochester Station - 17 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪P.F. Chang's China Bistro - ‬4 min drive
  • ‪Champps - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Olive Garden - ‬4 min drive

About this property

Woodcliff Hotel and Spa

Woodcliff Hotel and Spa offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 6039 square feet (561 square metres) and includes conference space. A seasonal outdoor pool, a health club, and a hot tub are also featured at the business-friendly Woodcliff Hotel and Spa. Self parking is free.

This 4-star Fairport hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 6 levels
  • 6039 sq ft of conference space
  • 561 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Woodcliff Hotel and Spa offers 236 accommodations with minibars and a safe. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested. Housekeeping is provided on request.

The Spa at Woodcliff has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Horizons Restaurant
  • The Craftsman Cafe

Things to do

  • 9-hole golf course
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Pro golf shop
  • Sauna
  • Seasonal outdoor pool
  • Snowshoeing
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 6,039 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 1 2025 to May 31 2026 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay (maximum USD 75 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 18.47 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay (maximum USD75 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 10:00 AM to 8:00 PM

Property is also known as

Woodcliff Fairport
Woodcliff Hotel
Woodcliff Hotel Fairport
Woodcliff
Lodge At Woodcliff
Hotel At Woodcliff
At Woodcliff Hotel
Woodcliff Hotel and Spa Hotel
Woodcliff Hotel and Spa Fairport
Woodcliff Hotel and Spa Hotel Fairport

Frequently asked questions

What is the cancellation policy at Woodcliff Hotel and Spa?

Woodcliff Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Woodcliff Hotel and Spa?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at Woodcliff Hotel and Spa on 5 Apr 2026 start from AU$276, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Woodcliff Hotel and Spa?

Yep, Woodcliff Hotel and Spa has a free self car park.

Is there a spa on site at Woodcliff Hotel and Spa?

Yep, The Spa at Woodcliff is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Woodcliff Hotel and Spa have a pool?

Woodcliff Hotel and Spa has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 8:00 PM (Seasonal outdoor pool open from June to October). The swimming pool will be unavailable from November 1 2025 to May 31 2026 (dates subject to change).

What luxury perks are available at Woodcliff Hotel and Spa?

Woodcliff Hotel and Spa features a full-service spa, a health club and an indoor pool.

Is there a free airport shuttle available at Woodcliff Hotel and Spa?

No, Woodcliff Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Woodcliff Hotel and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch and dinner.

What time are check-in & check-out at Woodcliff Hotel and Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at Woodcliff Hotel and Spa?

Yep, Woodcliff Hotel and Spa has a 9-hole golf course. Golf carts, golf clubs and a golf pro shop are available.

Woodcliff Hotel and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 564 out of 1002 reviews
Rating 8 - Good. 171 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities
We’ve been to the Woodcliff during the holidays multiple times over the years, but this time it was disappointing. The room itself was fine and the staff were friendly and professional. Where they fell short was the availability of food on Christmas and their fitness/pool area. In past years there had been a wonderful brunch, but this year the restaurant was closed and instead there was only coffee and complementary continental breakfast, leaving patrons to try to hunt for food in a region closed for the holiday. The website said the pool was available, but was at 70 F. However, at the hotel, there were signs posted saying the pool was closed. What was formerly a well stocked fitness center had become a set of a few pieces of equipment, including a treadmill that had a broken incline. I understand that refurbishing a facility can be required, so having one of two of the elevators out of service for replacement did not factor into the review. The changes at the Woodcliff were a disappointment.
Stayed 1 night in Dec 2025

6/10 Okay

Lily

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price of this place, and its reputation as a higher end hotel, it really is not in good condition. The hot tub was not warm, the pool was too cold to even use (because it’s connected to the outdoor pool), there were leaves in it, and things were falling apart.
Stayed 1 night in Dec 2025

10/10 Excellent

Mary Ann, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities
We love going there but the rooms need updating. The TV was broken and we called the front desk and no one came. The Spa was Fabulous. We had pedicures and massages. So relaxing. We do love going there a couple times a year.
Stayed 1 night in Dec 2025

8/10 Good

Debra

Stayed 1 night in Dec 2025

10/10 Excellent

Kshawn

Stayed 1 night in Dec 2025

8/10 Good

Damian, Brooklyn

Stayed 4 nights in Dec 2025

8/10 Good

Danielle

Stayed 1 night in Dec 2025

8/10 Good

Kiarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was kind & the hotel was extremely clean! The spa was luxurious & something I would definitely recommend to others.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kumuda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2025

4/10 Poor

Lynette

Travelled with family
Disliked: Amenities, property conditions & facilities
Property ia getting old. Bath drain clogged, no daily room service, poor attention to detail, under staffed.
Stayed 4 nights in Dec 2025

6/10 Okay

Doug

Stayed 1 night in Dec 2025

4/10 Poor

Rebecca

Travelled with family
Disliked: Amenities
The room was missing tissues, toilet paper, and a garbage can. Walls are super thin and we could hear everything happening in the next few rooms and well as everything happening outside and downstairs
Stayed 1 night in Dec 2025

4/10 Poor

Angela

Business traveller
Disliked: Cleanliness, staff & service
I saw a bug on the bed when I arrived after check in. The front desk sent someone who took a paper napkin to remove and kill it on my pillow. She claimed it must have come in through an open window (an open window on the 6th floor in 20 degree weather?). The housekeeper did not check for other insects on the bed and did not change the linen. When I went to the front desk for a different room, the front desk supervisor called me over to speak with him and told me to smile. I told him that my experience did not warrant a smile, his reply was "it didn't bite you did it?" When I said it did not but I have OCD and cannot stay in that room, this supervisor's response to me was, "so do I and it is probably worse than yours"! He told me "be good to us and we will be good to you, now go get your keys" from the front desk person that I had spoken to on the phone and went down to see. This was an uncalled for, highly inappropriate approach to a customer's valid complaint. I felt belittled and bullied by this man so much so that I left the hotel after changing rooms from a 2 queen bed room to a king with sleeper sofa as no 2 beds were available until the next day. When I returned later with my friend I had made the reservation with, the night shift staff expressed appropriate concern for what had occurred earlier and immediately gave us a 2 queen bed room. It's been 24 hours since I emailed a complaint to the Woodcliff's assistant general manager and have yet to receive any response.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2025

10/10 Excellent

Andy

Stayed 1 night in Dec 2025

10/10 Excellent

Kshawn

Stayed 1 night in Nov 2025

8/10 Good

Janice

Stayed 1 night in Nov 2025

6/10 Okay

Brenda

Disliked: Cleanliness, amenities
Pool I heated, hot tub broken and bar closed early on holiday evening. Rooms needed updating and better cleaning.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jessica

Travelled with family
Great stay during Thanksgiving while visiting nearby family. Thank you to the team that worked during the holidays and took great care of us!
Stayed 2 nights in Nov 2025

10/10 Excellent

Bill

Stayed 5 nights in Nov 2025

4/10 Poor

Maria Claudia

Liked: Cleanliness, amenities
The pool cold, the jacuzzi broken. Workers looking at us with attitude. Overall a unwelcoming experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Stayed 1 night in Nov 2025

6/10 Okay

Amber

Business traveller, Travelled with group
Liked: Staff & service
The pool and hot tub were not useable and the pool is in a dark basement area, there were leaves in the indoor pool. Hot tub was drained of most of the water. Unacceptable as this is a SPA. Ceiling tiles are peeling up and misplaced in the restaurant, not acceptable when the meals are well over $100 per person. Painted over mild and water damage on the walls and pictures hung in the room. Not what I expected from this hotel and spa.
Stayed 1 night in Nov 2025

2/10 Terrible

Kimberly

Disliked: Amenities
Unfortunately, this one very nice hotel is going downhill rapidly.
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 1 night in Nov 2025