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Best Western Plus Boomtown Casino Hotel

2.5 star property
Family-friendly hotel with 3 restaurants and casino

Photo gallery for Best Western Plus Boomtown Casino Hotel

Enjoy a warm atmosphere with a variety of seating options and a selection of baked goods.
Play a round of 'Sick Tricks' or challenge friends to 'Winter Games' in our arcade.
Relax in the stylish lobby, featuring a cozy seating area with a fireplace, comfortable armchairs, and a reception desk.
Relax in a comfortable seating area with a sofa and armchairs, a coffee table, and a dining area with a bar.
Experience the charm of Boomtown at this classic hotel, featuring a prominent dome and marquee sign.

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Pool
  • Pet-friendly
  • Laundry
The current price is AU$232
includes taxes & fees
1 Sept - 2 Sept

Explore the area

Map
2100 Garson Road, Verdi, NV, 89439
  • Boomtown Casino
    ‪2 min walk‬
  • Grand Sierra Resort Casino
    ‪15 min drive‬
  • Peppermill
    ‪17 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, Mountain View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Refrigerator, Mountain View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator, Mountain View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Refrigerator, Mountain View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • Mountain view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking

Dining room

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Suite, 2 Queen Beds, Non Smoking, Balcony

Suite, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

8.2 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View

7.4 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Dining room

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Hot tub
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4.1 out of 5, Very good, 8,126 reviews
The price is AU$202
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About the area

Verdi

A family-friendly stay in Verdi awaits you at Best Western Plus Boomtown Casino Hotel. Within steps you'll find Boomtown Casino and Truckee River within a 10-minute stroll. Highlights at this hotel include 3 restaurants, 3 bars/lounges and a casino. .The buffet restaurant, Lobster Buffet, serves seafood and is open for brunch, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym, seasonal outdoor swimming pool and pool loungers. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this Verdi hotel include Grand Sierra Resort Casino and University of Nevada-Reno.

What's nearby

  • Boomtown Casino - 2 min walk - 0.2 km
  • University of Nevada-Reno - 14 min drive - 18.9 km
  • Grand Sierra Resort Casino - 15 min drive - 21.4 km
  • Peppermill - 17 min drive - 18.5 km
  • Atlantis Casino - 18 min drive - 26.3 km

Getting around

  • Reno Station - 11 min drive
  • Reno Tahoe Intl. Airport (RNO) - 15 min drive

Restaurants

  • ‪Gold Ranch Coffee Bar - ‬4 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Taco Bell - ‬8 min drive
  • ‪Wingstop - ‬8 min drive
  • ‪Starbucks - ‬7 min drive

About this property

Best Western Plus Boomtown Casino Hotel

Family-friendly hotel with 3 restaurants and casino
Best Western Plus Boomtown Casino Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. A casino, a vending machine, and an arcade/games room are also featured at the family-friendly Best Western Plus Boomtown Casino Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Verdi hotel.

  • 1 building
  • 316 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1962
  • Casino
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Best Western Plus Boomtown Casino Hotel offers 316 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Verdi hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, German, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 6.99 to 19.99 per person
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Lobster Buffet
  • Mels Diner
  • Peets Coffee

Things to do

  • 10 gaming tables
  • 24-hour gym
  • 575 slot machines
  • Arcade/game room
  • Bingo
  • Casino (46,000 square foot of space)
  • Indoor pool
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Ski storage
  • Sportsbook

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1962
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 15 2024 to June 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per night, plus a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 19.00 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6.99 to 19.99 per person
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Boomtown Casino Hotel
Boomtown Casino Verdi
Boomtown Hotel
Best Western Plus Boomtown Casino Hotel Verdi
Boomtown Hotel Casino Verdi
Best Western Plus Boomtown Casino Verdi
Best Western Plus Boomtown Casino
Boomtown Hotel Casino
Best Plus Boomtown Casino
Best Western Plus Boomtown Casino Hotel Hotel
Best Western Plus Boomtown Casino Hotel Verdi
Best Western Plus Boomtown Casino Hotel Hotel Verdi

Frequently asked questions

Is parking available at Best Western Plus Boomtown Casino Hotel?

Yep, Best Western Plus Boomtown Casino Hotel has a free self car park and free valet parking.

How much does it cost to stay at Best Western Plus Boomtown Casino Hotel?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Boomtown Casino Hotel on 1 Sept 2025 start from AU$202.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Boomtown Casino Hotel have a pool?

Best Western Plus Boomtown Casino Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The swimming pool will be unavailable from October 15 2024 to June 30 2025 (dates subject to change).

What luxury perks are available at Best Western Plus Boomtown Casino Hotel?

Best Western Plus Boomtown Casino Hotel features an indoor pool, 3 restaurants and 3 bars. All guestrooms come with pillowtop beds and premium bedding.

Is Best Western Plus Boomtown Casino Hotel family-friendly?

You bet! With amenities such as a playground and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Boomtown Casino Hotel is a hit with families.

Does Best Western Plus Boomtown Casino Hotel serve breakfast?

You bet, cooked-to-order brekkie is on offer daily.

Is there a free airport shuttle available at Best Western Plus Boomtown Casino Hotel?

No, Best Western Plus Boomtown Casino Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus Boomtown Casino Hotel?

Yep, you can grab a meal at Best Western Plus Boomtown Casino Hotel's onsite restaurant that serves seafood.

What time are check-in & check-out at Best Western Plus Boomtown Casino Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Best Western Plus Boomtown Casino Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 357 out of 1001 reviews
Rating 8 - Good. 299 out of 1001 reviews
Rating 6 - Okay. 171 out of 1001 reviews
Rating 4 - Poor. 89 out of 1001 reviews
Rating 2 - Terrible. 85 out of 1001 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Stayed 1 night in May 2025

2/10 Terrible

Lisa

Disliked: Staff & service

This place stinks

Pool was closed for renovation. Waited 2 hours for water to be delivered to our room because they forgot to put it in our room. 24/7 restaurant was closed when we went down for breakfast. Very short staffed. Expect to wait for everything! I do not recommend this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an overnight stop over trip while I was traveling long distance. I chose this location, in order to make my last leg of my trip shorter. The staff was professional, friendly and courteous. The room was amazing, all you need in one stop. Thank you, thank you.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Stayed 3 nights in Apr 2025

8/10 Good

Jed

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Richelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Monica

Travelled with family and small children
Disliked: Staff & service
Rooms were clean
Stayed 2 nights in Apr 2025

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities

Would not recommend

I normally would not leave a bad review. But this hotels customer service was not good .We booked this hotel because it offered a pool and fun zone for the kids and the rooms looked doable. The rooms were old , from the window was a view of a wall and huge air conditioning unit, dirty carpet and extremely small. The pool and the fun zone were both closed. So disappointing. We decided we did not want to stay there. I spoke to customer service about our disappointment and they didnt handle it professionally, they really didnt care . I requested a refund for the room I added on at check in. They said I could not get a refund...after continuing to tell them of our intire bad customer service experience. I was resonable and willing to cover the cost of one room., If they could please refund at least the one I had addded apon check in..they said yes they would refund one room...We checked out of the 2 rooms 20 minutes after checking in. And this morning my bank shows I was charged for a 3rd room. Very frustrating and it takes alot for me to this point. We ended up staying at the Grand Sierra for the same price and the difference was night and day ...excellent customer service, clean beautiful large rooms and fun zone for the kiddos 😀 Oh and the view is gorgeous.
Stayed 1 night in Apr 2025

2/10 Terrible

Melissa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They said there was a pool... we booked this for my daughter's birthday party. There was no water in the pool. They advertised free breakfast. There was no breakfast. They said we could have adjoining rooms when I called. When we got there-- we did not have adjoining rooms. This experience truly ruined her birthday as every plan we had did not happen.
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Stayed 1 night in Mar 2025

6/10 Okay

Greg

Stayed 1 night in Mar 2025

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got snowed in here for a couple days but had a wonderful time. Fun hotel with live music both nights was a great way to pass the time. Never mad about a good arcade and Mel’s had some solid food. Wish there was more options for eating near the area though and that the steak house wasn’t closed both the days we were there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alex

Stayed 1 night in Mar 2025

2/10 Terrible

Tanya

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The Manager was very rude and highly dishonest. Pool was closed, construction next to our room which was super loud and he pretty much said we had to deal with it. No buffet. Just Mel’s and steak house. We will Never stay at this place again. When I stayed Expedia had not told my about the pool being closed, the construction, buffet being closed, and the 144 dollar deposit, he said I was lying and they absolutely did. Which I found out later, they had no idea about any of it and he was the one actually being very rude and very disrespectful and dishonest. Definitely was the worst place I have ever stayed.
Stayed 2 nights in Mar 2025

8/10 Good

Judy Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Saisanjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Yesenia

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the property is family friendly.
Stayed 1 night in Mar 2025

8/10 Good

Debbie

Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

6/10 Okay

Michele

Stayed 1 night in Mar 2025

4/10 Poor

Juliana

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort

Disappointed

The room did not have the room service code needed to order and no one at the front desk could find me help for over 30 minutes. The bed was not very comfortable. The tv only had casting as an option and that didn’t work.
Stayed 1 night in Mar 2025

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Susan, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are impeccable
Stayed 1 night in Feb 2025