Silver Legacy Reno- A Caesars Rewards Destination

4.0 star property
Hotel with 5 restaurants, 3-minute walk to Reno Events Center

Photo gallery for Silver Legacy Reno- A Caesars Rewards Destination

Coffee shop
Property video
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Couples treatment room(s), sauna, hot tub, steam room, body treatments
5 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$142
includes taxes & fees
25 Jan - 26 Jan

Explore the area

View map
407 N. Virginia Street, Reno, NV, 89501
  • Place, Reno Events Center
    ‪2 min walk‬
  • Place, Riverwalk District
    ‪3 min walk‬
  • Place, National Bowling Stadium
    ‪3 min walk‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪6 min drive‬

Room options

Premier King Room

  • Sleeps 2

Player Spa Suite

  • Sleeps 4

One Bedroom Penthouse Suite

  • Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(657 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Mountain View Room, 1 King, Non-smoking

8.6 out of 10
Excellent
(44 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Silver Legacy Deluxe Spa Suite King Non-Smoking

9.4 out of 10
Exceptional
(48 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Separate bedroom
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(288 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Mountain View Room, 2 Queen, Non-Smoking

8.4 out of 10
Very good
(39 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(135 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Smoking

8.6 out of 10
Excellent
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Smoking

8.4 out of 10
Very good
(51 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Non Smoking

7.4 out of 10
Good
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(108 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Player Spa Suite King Non-smoking

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Deep-soaking bath
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

Penthouse One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
  • 103 sq m
  • Sleeps 2
  • 4 King Beds

Silver Legacy Deluxe Spa Suite with Sofabed Non-Smoking

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Deep-soaking bath
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Silver Legacy Junior Suite King Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Premium bedding
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Room

8.0 out of 10
Very good
(26 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow-top bed
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Deluxe Two Queen Room Smoking

  • Sleeps 4

Deluxe Two Queen Room Non smoking

  • Sleeps 4

Deluxe King Room Smoking

  • Sleeps 3

Deluxe King Room Non smoking

  • Sleeps 3

Premier Two Queen Room Non smoking

  • Sleeps 4

King Room with Vista Non smoking

  • Sleeps 3

Two Queen Room with Vista Non smoking

  • Sleeps 4

Deluxe Spa Suite Non smoking

  • Sleeps 3

Junior Two Queen Suite Non smoking

  • Sleeps 4

Premium King Room Non smoking

  • Sleeps 3

Player Spa Suite King Non-smoking

  • Sleeps 2

Silver Legacy Junior Suite King Non-Smoking

  • Sleeps 2

Silver Legacy Deluxe Spa Suite With Sofabed Non-Smoking

  • Sleeps 2

Pool View Room 2 Queens Non-Smoking

  • Sleeps 4

Room Type Assigned On Arrival

  • Sleeps 2

One-Bedroom Penthouse Suite

  • Sleeps 2

Deluxe Two Queen Room

  • Sleeps 4

Deluxe King Room

  • Sleeps 2

Luxury Two Queen Room

  • Sleeps 4

Superior King Room

  • Sleeps 2

Luxury King Room

  • Sleeps 2

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About the area

Reno

Silver Legacy Reno- A Caesars Rewards Destination places you in the centre of Reno, within a short 5-minute stroll of Reno Events Center and National Bowling Stadium. Highlights at this hotel include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Spa at Silver Legacy can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The steakhouse, Ruth's Chris Steakhouse, is open for dinner. Drinx is the hotel's own bar. Enjoy the outdoor swimming pool, gym, steam room and pool cabanas. 35000 square feet (3252 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include a casino, free Wi-Fi in public areas and a snack bar/deli. There's also valet parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 4-property class Downtown Reno hotel include University of Nevada-Reno and Greater Nevada Field.

What's nearby

  • Reno Events Center - 2 min walk - 0.2 km
  • Riverwalk District - 3 min walk - 0.3 km
  • Reno Arch - 3 min walk - 0.3 km
  • National Bowling Stadium - 3 min walk - 0.3 km
  • University of Nevada-Reno - 10 min walk - 0.8 km

Getting around

  • Reno Station - 5 min walk
  • Reno Tahoe Intl. Airport (RNO) - 7 min drive

Restaurants

  • ‪SIPS Coffee and Tea - ‬1 min walk
  • ‪Gordon Ramsay Fish & Chips - ‬2 min walk
  • ‪Silver Baron Lounge - ‬2 min walk
  • ‪Cafe Central - ‬2 min walk
  • ‪La Strada - ‬1 min walk

About this property

Silver Legacy Reno- A Caesars Rewards Destination

Hotel with 5 restaurants, 3-minute walk to Reno Events Center
Silver Legacy Reno- A Caesars Rewards Destination offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 9 meeting rooms are available. Event space at this hotel measures 35000 square feet (3252 square metres) and includes a conference centre. A casino, a steam room, and spa services are also featured at the business-friendly Silver Legacy Reno- A Caesars Rewards Destination. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Reno hotel.

  • 1 building
  • 1700 guestrooms or units
  • 42 levels
  • 5 dining venues
  • 6 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 35000 sq ft of conference space
  • 3252 sq. m of conference space
  • Built in 1995
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Silver Legacy Reno- A Caesars Rewards Destination offers 1700 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. This Reno hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and change of towels can be requested.

The Spa at Silver Legacy has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open selected days.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 15 per stay)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe Central
  • Drinx
  • Gordon Ramsay Fish&Chips
  • Ramsay's Kitchen
  • Ruth's Chris Steakhouse

Things to do

  • 1,000 slot machines
  • 48 gaming tables
  • Casino (85,000 square foot of space)
  • Full-service spa
  • Health club
  • Outdoor pool
  • Shopping
  • Sportsbook
  • Steam room

Family friendly

  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (35,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 42 floors
  • Banquet hall
  • Built in 1995
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 22.7 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 41.93 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Airport shuttle
  • Fitness centre access
  • Health club access
  • In-room coffee
  • Phone calls
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 15 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 22.7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Legacy Casino
Legacy Silver
Silver Casino
Silver Legacy
Silver Legacy Casino
Silver Legacy Casino Reno
Silver Legacy Casino Resort
Silver Legacy Resort
Silver Legacy Resort Casino Reno
Silver Legacy Hotel Reno
Silver Legacy Resort Casino at THE ROW
Silver Legacy Resort Casino at THE ROW Reno
Silver Legacy Resort Casino at THE ROW Hotel
Silver Legacy Resort Casino at THE ROW Hotel Reno

Frequently asked questions

What is the cancellation policy at Silver Legacy Reno- A Caesars Rewards Destination?

Silver Legacy Reno- A Caesars Rewards Destination offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Silver Legacy Reno- A Caesars Rewards Destination?

As of 14 Jan 2026, prices found for a 1-night stay for 2 adults at Silver Legacy Reno- A Caesars Rewards Destination on 25 Jan 2026 start from AU$79.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Silver Legacy Reno- A Caesars Rewards Destination?

Yep, Silver Legacy Reno- A Caesars Rewards Destination has valet parking for USD 15 per stay.

Is there a spa on site at Silver Legacy Reno- A Caesars Rewards Destination?

Yep, The Spa at Silver Legacy is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Silver Legacy Reno- A Caesars Rewards Destination have a pool?

Silver Legacy Reno- A Caesars Rewards Destination has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 9:00 AM to 8:00 PM.

What luxury perks are available at Silver Legacy Reno- A Caesars Rewards Destination?

Silver Legacy Reno- A Caesars Rewards Destination features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and room service.

What makes Silver Legacy Reno- A Caesars Rewards Destination a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Silver Legacy Reno- A Caesars Rewards Destination.

Is there a free airport shuttle available at Silver Legacy Reno- A Caesars Rewards Destination?

No, Silver Legacy Reno- A Caesars Rewards Destination does not offer an airport shuttle service.

Is there a bar or restaurant at Silver Legacy Reno- A Caesars Rewards Destination?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Silver Legacy Reno- A Caesars Rewards Destination?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Silver Legacy Reno- A Caesars Rewards Destination?

No, only service animals are allowed.

Silver Legacy Reno- A Caesars Rewards Destination Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3031 out of 5901 reviews
Rating 8 - Good. 1495 out of 5901 reviews
Rating 6 - Okay. 729 out of 5901 reviews
Rating 4 - Poor. 342 out of 5901 reviews
Rating 2 - Terrible. 304 out of 5901 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice! Beds were comfortable, nice coffee dispenser, towels were neat and orderly. The room really made you want to come back.
Stayed 1 night in Oct 2025

10/10 Excellent

deb

Stayed 1 night in Oct 2025

8/10 Good

John

Stayed 1 night in Oct 2025

6/10 Okay

Michael

Travelled with family
Liked: Property conditions & facilities
Nice large room. Kiosk for check-in easy. Busy casino resort. Resort fees, restaurants way too expensive. Circus next door has a food court but skanky. Best place to eat was a hidden place next door in the basement called Papa What You Cooking- 50 South Virginia Street In The Basement, 50 S Virginia St #18, Reno, NV 89501
Stayed 2 nights in Sep 2025

2/10 Terrible

Tiffany

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were only 2 elevators working. Took forever to get to and from your room. Had to take the stairs all the way down and outside of the hotel. No towels at check in and not enough pillows.
Stayed 3 nights in Oct 2025

8/10 Good

Anthony

Stayed 3 nights in Sep 2025

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
Fix your elevators!
Stayed 5 nights in Oct 2025

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I’m sure I won’t be the first or last person to say this: the elevators we’re experiencing malfunctions during our stay. There were multiple occasions where the wait for the elevator was 20+ minutes. While I understand this was an event out of your immediate control, on a weekend with 2 major events happening and people with varying mobility, some sort of expediency in fixing the issue would make sense. We have been long time patrons and would like to remain so as everything else was excellent.
Stayed 4 nights in Oct 2025

2/10 Terrible

Victoria

Disliked: Staff & service
We checked in 30 minutes early they charged us 51$. Then we wanted to check out I called bellhop service for 20 minutes. No answer. I called the front desk who told me she was looking at both men at the desk talking. My husband went down and asked for them to please come up to our room and that took an additional 15+ minutes, making us late for departure time. NEVER AGAIN AT SILVER LEGACY. TOTAL WASTE OF MONEY.
Stayed 3 nights in Oct 2025

6/10 Okay

William, San Diego

Room key had issues sevral times using elevator, too much cigarette smoke in lobby
Stayed 2 nights in Sep 2025

6/10 Okay

James, Albuquerque

Liked: Cleanliness
This is a resort casino hotel, complex and confusing, not the place for a single night stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Ginny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and staff friendly and helpful.
Stayed 3 nights in Oct 2025

6/10 Okay

Andria

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevators were broken. Staff talking about management while working. Staff indicating elevators have been broken since April and the management doesnt want to pay for the repairs.
Stayed 3 nights in Oct 2025

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, amenities
Elevators weren’t working
Stayed 1 night in Oct 2025

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were not as clean as usual and only 2 out of 6 elevators were working wait times were horrible
Stayed 3 nights in Oct 2025

8/10 Good

Simon

Stayed 2 nights in Sep 2025

10/10 Excellent

Leticia Perez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, just spa was closed only issue was it wasn’t open
Stayed 3 nights in Oct 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Booked two rooms and ended up having to pay resort fees twice versus one transaction which also charged an additional “hold fee”. Normally I wouldn’t complain as I knew there’d be a resort fee, the process though, took forever to check in
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Margarita, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Room were very clean
Stayed 3 nights in Sep 2025

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities
While the staff was wonderful, room clean, quiet and comfy, the elevators were a NIGHTMARE! Every attempt to leave or go to the room (we were on 8th floor) required a 20 to 30 minute timeline as only half the elevators were in operation. Although folks staying at the hotel and suffering the never-ending delay to go up or down were joking about how ridiculous the wait was, and how overly full each car was, it wasn't amusing when several guests learned (lots of time to chat while waiting for the elevator to arrive) that attempting to finally use the stairwell lead to nightmare #2: once in the stairwell, all of the doors to gain entry to another floor were LOCKED! The only way out of the hotel was the street level door that threatened alarms when opened. No alarm sounded, no security came rushing after us, but we were finally out! To again return to the elevator in order to get to our parked car! While we as guests really made light of the issue while there, the situation begs the question: What if there had been an actual emergency and guests ended up locked in the stairwell?!
Stayed 2 nights in Oct 2025

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Nice room, one hour to valet park, 40 min to ck in, 45 min to get luggage, 10 min to get elevator. Restaurants too crowded, smoking
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was great, being linked to two other hotel’s & casino. Staff were very friendly and helpful. Food was also quite good. Downtown being revitalized but still sketchy at night so having the three hotels linked (The Row) was great.
Stayed 3 nights in Oct 2025