8/10 Good
Rick, Elizabethton
Travelled with group
12 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great place to stay and we were happy that we could get room service at 9:30pm after a long international flight. Plus the food was delivered quickly and the order was correct and tasted great. I think it is valuable to point out that the shuttle service was a bit of a problem. There is no information on the reservation about how to get the shuttle to arrive or where to actually stand outside to wait for it. I finally called the hotel for instructions. However there is more than 1 Embassy Suites shuttle - which would have been good to know in advance - especially since the first one that arrived was not the correct one - and the driver was a total jerk. He yelled at me and asked me if I could not read what is clearly printed on the back on his shuttle (the address). The driver seemed hostile to me so I was glad it was the wrong shuttle. The front desk staff at the hotel was excellent, professional and accommodating. The room, beds, pillows etc. were all excellent. My only room advice would be to replace the shower head - it was old and wasn't of good quality. I would stay at this hotel again - but I would not depend on the shuttle service from the aiport to the hotel again.
Rick
Stayed 1 night in Mar 2025