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Sheraton Buganvilias Puerto Vallarta

4.5 star property

Photo gallery for Sheraton Buganvilias Puerto Vallarta

2 outdoor pools, pool umbrellas, pool loungers
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Hot tub, body treatments, aromatherapy, hot stone massages
Hot tub, body treatments, aromatherapy, hot stone massages
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
The current price is AU$358
includes taxes & fees
2 May - 3 May

Explore the area

View map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Place, Playa Las Glorias
    ‪7 min walk‬
  • Place, Camarones Beach
    ‪14 min walk‬
  • Place, Malecon
    ‪4 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace)

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace)

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(31 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(27 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace)

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Terrace)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View (Terrace)

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

Signature Room, 1 King Bed

  • Bay view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

  • Bay view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Ground Floor)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Ground Floor)

9.0 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

8.4 out of 10
Very good
(31 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

Sheraton Buganvilias Puerto Vallarta puts you in the heart of Puerto Vallarta, connected to the convention centre and within just a 10-minute stroll of Bay of Banderas and Galeria Flores. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The family restaurant, La Villita, is open for breakfast, lunch and dinner. Gastro Bar Embarcadero is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free kids' club. Plus you'll find a gym, a hot tub and a sauna. Buffet breakfast is available daily between 11 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Hotel Zone resort, you'll be 2.2 km (1.4 mi) from Malecon and 4.2 km (2.6 mi) from Cruise Ship Terminal.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Las Glorias - 7 min walk - 0.6 km
  • Uno - 9 min walk - 0.8 km
  • Camarones Beach - 14 min walk - 1.2 km
  • Hotel Zone Beach - 17 min walk - 1.5 km
  • Malecon - 4 min drive - 2.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • Sheraton Lobby Bar
  • ‪La Villita - ‬1 min walk
  • ‪Nine Ninety 9 - ‬4 min walk
  • ‪El Patron - ‬4 min walk
  • ‪Embarcadero Gastro-Bar - ‬1 min walk

About this property

Sheraton Buganvilias Puerto Vallarta

Some rates at Sheraton Buganvilias Puerto Vallarta are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Buganvilias Puerto Vallarta , you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

This 4.5-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Sheraton Buganvilias Puerto Vallarta offers 473 accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Alfresco Trattoria
  • Gastro Bar Embarcadero
  • La Villita
  • Las Gaviotas
  • Pescatore

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 800 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 463 for adults and from MXN 463 for children
  • Fee for in-room wireless Internet: MXN 105 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 800 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Sheraton Buganvilias Puerto Vallarta ?

Sheraton Buganvilias Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Buganvilias Puerto Vallarta ?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Puerto Vallarta on 2 May 2026 start from AU$358, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Buganvilias Puerto Vallarta ?

Yep, Sheraton Buganvilias Puerto Vallarta has a free self car park and free valet parking.

Are there any beaches close to Sheraton Buganvilias Puerto Vallarta ?

Yep, Sheraton Buganvilias Puerto Vallarta is a short 6-minute walk from Playa Las Glorias.

Is there a spa on site at Sheraton Buganvilias Puerto Vallarta ?

Yep, there is an onsite spa at Sheraton Buganvilias Puerto Vallarta . You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Sheraton Buganvilias Puerto Vallarta have a pool?

Yep, and guests love it! Sheraton Buganvilias Puerto Vallarta has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Buganvilias Puerto Vallarta ?

Sheraton Buganvilias Puerto Vallarta features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with hydromassage showerheads, Select Comfort beds and premium bedding.

What makes Sheraton Buganvilias Puerto Vallarta a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Buganvilias Puerto Vallarta .

Is Sheraton Buganvilias Puerto Vallarta family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sheraton Buganvilias Puerto Vallarta is a hit with families.

Does Sheraton Buganvilias Puerto Vallarta serve breakfast?

Sure does, buffet brekkie is served daily from 11 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Buganvilias Puerto Vallarta ?

No, Sheraton Buganvilias Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Buganvilias Puerto Vallarta ?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Buganvilias Puerto Vallarta ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Buganvilias Puerto Vallarta ?

Dogs are welcome at Sheraton Buganvilias Puerto Vallarta , with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Sheraton Buganvilias Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1001 reviews
Rating 8 - Good. 244 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Edgar

Stayed 10 nights in Dec 2025

8/10 Good

Bonnie

Stayed 10 nights in Jan 2026

8/10 Good

feras

Liked: Amenities, property conditions & facilities
Good
Stayed 6 nights in Jan 2026

6/10 Okay

Helen Yasuko

Travelled with group
Liked: Cleanliness, amenities
There was a paint or solvent smell in our room for a few days. We had to open the windows instead of using air conditioning. We asked the front desk about it but they could only move us to a ground floor room. We wanted to keep the view so we stayed. I also called and emailed the Tennis Office several times but no answer.
Stayed 7 nights in Jan 2026

10/10 Excellent

Michiaki

Stayed 4 nights in Dec 2025

10/10 Excellent

Jerome, Hoffman Estates

Liked: Cleanliness, amenities, property conditions & facilities
Room was very comfortable and clean. Staff was very good but the wait staff in the restaurant where the daily buffet was served always went above and beyond and super friendly.
Stayed 5 nights in Jan 2026

6/10 Okay

Diana

Liked: Staff & service, amenities
The hotel was in decent condition. I would have expected more for the price of the hotel. It was very frustrating that every restaurant kept telling us that they were full and no reservations were available and it was not true. Every restaurant was almost empty but they kept rejecting us. We have stayed in Puerto Vallarta and I would recommend other hotels more than this one. The spa was very nice and some staff were very friendly.
Stayed 3 nights in Nov 2025

8/10 Good

michel

Stayed 6 nights in Jan 2026

10/10 Excellent

JACQUElINE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes Clean room. Courteous staff. Ocean sunset view!
View from our room in the hotel
Stayed 14 nights in Jan 2026

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The entire resort is very clean. Beautiful well maintained vegetation.
Stayed 7 nights in Jan 2026

10/10 Excellent

Gary

Stayed 2 nights in Dec 2025

10/10 Excellent

Carol, Abbotsford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort hotel. Convenient location - 15 minutes walk to the Malecón boardwalk. If you don’t want a timeshare presentation, don’t sign up for any free things offered after you check in. We did not do all inclusive. Often took Uber to restaurants. Enjoyed the quiet pool, ocean view and sunsets from a nice room, comfortable king bed.
Stayed 12 nights in Jan 2026

10/10 Excellent

Dwight

Stayed 7 nights in Jan 2026

8/10 Good

Carmen Magali

Travelled with family
Liked: Cleanliness
Yes the pool was nice
Stayed 7 nights in Jan 2026

8/10 Good

Kelly

Stayed 7 nights in Dec 2025

8/10 Good

Angeline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great view was great. Staff was amazing.
Stayed 10 nights in Jan 2026

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, staff & service
We preferred the “time share” pool to the hotel pool because it was a little quieter than the hotel pool. From about noon on, the music at the hotel pool was unnecessarily loud. The mattress on our bed was well past its prime and our pillows should have been tossed years ago. Worst part of our stay was the aggressive time share sales tactics. We were not even out of our cab when it began. People masquerading as helpful staff were in fact trying to get you into a time share presentation. This experience practically ruined our first couple of days at the hotel. I felt suspicious of the friendly staff for fear I was about to be pitched some other service. It was extremely off-putting. The location is good and the staff we encountered at breakfast and the pool were truly lovely.
Stayed 6 nights in Jan 2026

8/10 Good

Yuen Hei Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, Staff was friendly! The terrace/ pool and beach view was amazing. Pool was great. Only downside was the push to sell us time share.. but otherwise, it was a peaceful stay! Walkable distance to all sorts of restaurants. Would go back for sure.
Stayed 4 nights in Dec 2025

6/10 Okay

Kevin

Travelled with partner
Disliked: Staff & service
I did not like that I had to listen to a sales pitch about why I should attend a timeshare presentation just to get a map of the hotel property! The beach is not that great, not as nice as the other beaches in the area.
Stayed 4 nights in Jan 2026

10/10 Excellent

Angela

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, spacious, great terrace. We booked a deluxe king with a terrace, but ended up with a room with 2 double beds instead.
Stayed 7 nights in Jan 2026

8/10 Good

Samuel Villa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien a excepcion que algunas personas eran un tanto propose tea y atendian mejor a los americanos que a los locales, totalmente en des acuerdo, lo mejor de Todo fue el restaurante, Juan para gorda y su colega, los mejores !!!!
Stayed 7 nights in Dec 2025

6/10 Okay

Ramona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mother and teen son trip in Nov 2025 for five nights. We had the all inclusive option which was well worth the few hundred dollars extra we paid when booking a package. The location is very nice to walk to and around PVR. We really enjoyed running to town in the mornings and walking around town in the evenings. We loved our room on the main floor. It was spacious, convenient and quiet with a nice outdoor patio (no privacy from people walking by but that didn’t bother us). The quiet pool was absolutely beautiful. It’s large with a bridge to a large island in the middle that has a huge hot tub surrounded by plants. It made the resort very special. The drinks are amazing but we were very disappointed with the food. The buffet is okay for breakfast but no bacon during our entire stay. It has a very poor selection for lunch and you are much better off ordering from the small but good pool menu, which is a very nice service to have. Dinners were also mediocre at the buffet. We tried the Mexican restaurant one night and it was very fancy Mexican with small portions and incredibly slow service. It also doesn’t have a typical Mexican atmosphere and no fajitas, tacos, burritos, quesadillas, etc. By far the most outstanding meal was the outdoor fiesta night, with an extensive buffet that had an incredible range of amazing options. The gym is very nice and well equipped. We did not try the spa. The beach is very disappointing and we saw no one on it our entire stay.
Stayed 5 nights in Nov 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, every staff member is friendly and always helpful. Sheraton is our favorite place in PVR.
Stayed 1 night in Jan 2026

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a really nice place to stay. Some minor annoyances such as being able to hear the lift from our room and other doors closing but we enjoyed our stay. The pool and facilities are very good, staff very helpful / friendly.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joel Charles

Stayed 8 nights in Dec 2025