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Sheraton Buganvilias Resort & Convention Center

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Sheraton Buganvilias Resort & Convention Center

2 outdoor pools, pool umbrellas, pool loungers
Hot tub, body treatments, aromatherapy, hot stone massages
Lobby
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Deluxe Room, 1 King Bed, Ocean View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
The current price is AU$357
includes taxes & fees
20 June - 21 June

Explore the area

Map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Malecon
    ‪2 min drive‬
  • Playa de los Muertos
    ‪4 min drive‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace, Garden View

Deluxe Room, 1 King Bed, Terrace, Garden View

Deluxe Room, 1 King Bed, Terrace, Garden View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Terrace, Ocean View

Deluxe Room, 1 King Bed, Terrace, Ocean View

Deluxe Room, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace, Garden View

Deluxe Room, 2 Double Beds, Terrace, Garden View

Deluxe Room, 2 Double Beds, Terrace, Garden View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

Signature Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Select Comfort bed
Blackout curtains
Premium bedding
Separate bedroom
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace, Ocean View

1 bedroom, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Double Beds, Terrace, Ocean View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Select Comfort bed
Blackout curtains
Premium bedding
Separate bedroom
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View, Ground Floor

1 bedroom, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Garden View, Ground Floor

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

Sheraton Buganvilias Resort & Convention Center places you in the centre of Puerto Vallarta, connected to the convention centre and within a short 5-minute stroll of Galeria Flores and Playa Las Glorias. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The family restaurant, La Villita, is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free kids' club. Plus you'll find a gym, a hot tub and a sauna. Buffet breakfast is available daily between 11 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Hotel Zone resort, you'll be 1.7 km (1.1 mi) from Malecon and 4.1 km (2.6 mi) from Cruise Ship Terminal.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Las Glorias - 3 min walk - 0.3 km
  • Camarones Beach - 10 min walk - 0.9 km
  • Malecon - 2 min drive - 2.0 km
  • Playa de los Muertos - 4 min drive - 3.5 km
  • Cruise Ship Terminal - 4 min drive - 3.9 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Birrieria los Robles - ‬4 min walk
  • ‪Nine Ninety 9 - ‬3 min walk
  • ‪Cafe Por Favor - ‬5 min walk
  • ‪Sheraton Lobby Bar - ‬1 min walk
  • ‪El Patron - ‬3 min walk

About this property

Sheraton Buganvilias Resort & Convention Center

Luxury resort on the beach, with 2 outdoor pools
Some rates at Sheraton Buganvilias Resort & Convention Center are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Buganvilias Resort & Convention Center, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

This 4.5-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Sheraton Buganvilias Resort & Convention Center offers 473 accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Villita
  • Las Gaviotas

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 463 for adults and from MXN 463 for children
  • Fee for in-room wireless Internet: MXN 105 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Sheraton Buganvilias Resort & Convention Center?

Sheraton Buganvilias Resort & Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Buganvilias Resort & Convention Center?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Resort & Convention Center on 20 June 2025 start from AU$357.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Buganvilias Resort & Convention Center?

Yep, Sheraton Buganvilias Resort & Convention Center has a free self car park and free valet parking.

Are there any beaches close to Sheraton Buganvilias Resort & Convention Center?

Yep, Sheraton Buganvilias Resort & Convention Center is a short 9-minute walk from Camarones Beach.

Is there a spa on site at Sheraton Buganvilias Resort & Convention Center?

Yep, there is an onsite spa at Sheraton Buganvilias Resort & Convention Center. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Sheraton Buganvilias Resort & Convention Center have a pool?

Yep, and guests love it! Sheraton Buganvilias Resort & Convention Center has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Buganvilias Resort & Convention Center?

Sheraton Buganvilias Resort & Convention Center features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with hydromassage showerheads, Select Comfort beds and premium bedding.

What makes Sheraton Buganvilias Resort & Convention Center a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Buganvilias Resort & Convention Center.

Is Sheraton Buganvilias Resort & Convention Center family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sheraton Buganvilias Resort & Convention Center is a hit with families.

Does Sheraton Buganvilias Resort & Convention Center serve breakfast?

Sure does, buffet brekkie is served daily from 11 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Buganvilias Resort & Convention Center?

No, Sheraton Buganvilias Resort & Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Buganvilias Resort & Convention Center?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Buganvilias Resort & Convention Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Buganvilias Resort & Convention Center?

Dogs are welcome at Sheraton Buganvilias Resort & Convention Center, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Sheraton Buganvilias Resort & Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1005 reviews
Rating 8 - Good. 258 out of 1005 reviews
Rating 6 - Okay. 112 out of 1005 reviews
Rating 4 - Poor. 56 out of 1005 reviews
Rating 2 - Terrible. 59 out of 1005 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Stayed 1 night in Mar 2025

8/10 Good

Sukhjinder Singh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk few people rude. Food servers very humble. Ricardo ,belen and miguel very nice and helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, property well maintained. Resort was mostly an older crowd or young families.
Stayed 7 nights in Mar 2025

4/10 Poor

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Stayed there due to an lsat minute flight cancellation. Paid through the nose. Had a quick substandard pizza in their restaurant and went to bed to be woken every 2 hours with noise from staff in the hall or from the adjoining room. Pretty disappointing for the price and hotel level. Wouldn’t recommend or return.
Stayed 1 night in Mar 2025

10/10 Excellent

debbie

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent! Staff is awesome! Beach is too rocky and not good for swimming but that's not the resorts fault. Fortunately the swimming pools make up for it. Two heated pools, one hidden whirlpool that is warmer. At times during the day it can be noisy, room doors slam very easily. The sound of carts moving around can be heard at all hours but not frequently, it's a big operation there so it's a necessity. Overall it was amazing and would love to come back.
Stayed 9 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our stay from the room to the food, service and activities available. Special mention to Marianna, Jimena and Ivan who were amazing at keeping guests entertained with countless activities from exercise classes to daily alcohol tastings! Great job guys.
Stayed 9 nights in Mar 2025

8/10 Good

Mami

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, a bit old. We didnt stay in all inclusive plan so drink was expensive. I wish there are more entertainment. Overall its good , great for family.
Stayed 5 nights in Mar 2025

8/10 Good

Terence, north vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and a twenty minute walk to the Malecon.
Stayed 10 nights in Feb 2025

10/10 Excellent

Scot Andrew, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been going there for 20 years and the property never disappoints. For a property like this to be kept in top condition, inside and out, if not improved every year, is a major and reliable feature. No small task. We stayed in the hotel portion this trip and the only, yet not insignificant issue, would be that the beds and pillows were less than comfortable.
Stayed 14 nights in Feb 2025

8/10 Good

Yim Ming

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we satisfied to stay at Sheraton in Puerto Vallarta, Mexico
Stayed 6 nights in Mar 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful property. The property was well kept and very clean. We will be back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Shiela Anna

Liked: Cleanliness, staff & service, property conditions & facilities
no adult only pool anymore. Too much pressure to buy into the vacation club upon arrival. Staff did not want to take no for an answer. Excellent room service and daily maid service. Sunday brunch was very nice.
Stayed 21 nights in Feb 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all!
Stayed 6 nights in Mar 2025

10/10 Excellent

Sarah Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Staff were amazing. Close to Malacon and zone romantica. Would return in a heartbeat!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth Phyllis

Stayed 7 nights in Feb 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the Sheraton many times because of the great service, lovely grounds, lobby, beach, and location. Easy to walk to Malecón, grocery store, pharmacy and countless restaurants. Added bonus- beds are heavenly! So comfortable; this may be a recent update. The walk to the Malecon is short and safe, but you do walk past some unsightly “scenery”. Pool area is pristine and perfectly situated for whale watching, gorgeous sunsets. We’ll definitely return.
Stayed 1 night in Feb 2025

10/10 Excellent

Bianca

Stayed 5 nights in Feb 2025

6/10 Okay

Candace

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First time staying here vs. a more budget hotel (Canto/Krystal/Pelicanos Grand/Friendly). The cost worked out to $200 more a night and we were in the cheapest tier room (garden view ground floor). While a decent stay, we expected better for that kind of cost difference. Front desk was very nice (unlike cheaper resorts) and concierge was super helpful!! Hats off to concierge. Service at the poor bar was great. Service poolside and lobby bar was non-existent though. There were pool servers but only a few and they could only look after a few tables out of hundreds. We are great tippers but they never got the chance to find out. Same with the lobby bar. In 10 days we got asked if we would like a drink once and it was after one of us already went up. One afternoon, we even had to walk to the lobby bar and wait in line to get a drink to bring back while sitting at the pizzeria. You cannot just get a snack in the afternoon. After 2pm, when the snack bar closes, you can only be served by a pool lounger and there is no loungers or any service at the them anyways. Weird to make it so difficult to get a snack at an AI. We saved a lot of money on tips! Food was okay but buffet warmers did not work. Some a la carte food was abysmal. Some was great (Gaviotas). Beds were good. You get a terrace on the low floors otherwise no balcony so we were happy with that and no view. Nothing online re: restaurant times, offerings, is accurate so have your expectations lowered.
Stayed 10 nights in Feb 2025

10/10 Excellent

Michael B

Stayed 3 nights in Feb 2025

6/10 Okay

Eduardo

Liked: Cleanliness
Stayed 7 nights in Feb 2025

10/10 Excellent

Mark

Stayed 11 nights in Feb 2025

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very clean, great security, friendly & very cordial staff. My entire party has always felt very safe at this Hotel and in Puerto Vallerta. I like that we must wear wristbands - to me, it’s an another level of security. Love this Hotel!
Stayed 5 nights in Feb 2025