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Dreams Vallarta Bay Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Dreams Vallarta Bay Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas
Premium bedding, free minibar, in-room safe, desk
2 bars/lounges, swim-up bar, poolside bar, beach bar
Interior
Separate bathtub and shower, jetted bath, free toiletries, hair dryer

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Room service
    Room service

Explore the area

Map
Puerto Vallarta
  • Hotel Zone Beach
    4 min walk
  • Playa Las Glorias
    5 min walk
  • Uno
    17 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    16 min drive

Room options

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swim Out Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Out Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, free minibar, in-room safe, desk

Deal of the Day

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
  • 54 sq m
  • Sleeps 3

View all photos for Preferred Club Master Suite Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Garden View

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Swim Out Garden View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swim Out Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swim Out King

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Preferred Club Junior Suite Garden View King

Preferred Club Junior Suite Garden View King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Out King

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Garden View Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Garden View Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Velas Vallarta Suites Resort All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.6 out of 5, Wonderful, (1003)
The price is AU$763
for 1 night
includes taxes & fees
15 Nov - 16 Nov
Velas Vallarta Suites Resort All Inclusive

About the area

Puerto Vallarta

A luxury stay in the heart of Puerto Vallarta awaits you at Dreams Vallarta Bay Resort & Spa - All Inclusive. You'll be 3 km (1.9 mi) from Malecon and 3.2 km (2 mi) from Cruise Ship Terminal. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The buffet restaurant, Carnival, is open for lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and free kids' club. 6781 square feet (630 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4.5-property class Hotel Zone property, attractions include Bay of Banderas and Playa de los Muertos.

What's nearby

  • Playa Las Glorias - 5 min walk
  • La Isla - 1 min drive
  • Malecon - 3 min drive
  • Cruise Ship Terminal - 3 min drive
  • Playa de los Muertos - 13 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 16 min drive

Restaurants

  • ‪Gohan Sushi Bar - ‬3 min walk
  • ‪Santos Mariscos Seafood - ‬3 min walk
  • ‪Himitsu - ‬2 min walk
  • ‪Restaurante Casa Tamarindo - ‬2 min walk
  • ‪Organic Café - ‬1 min walk

About this property

Dreams Vallarta Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Dreams Vallarta Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Dreams Vallarta Bay Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta property.

  • 327 guestrooms or units
  • 15 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Vallarta Bay Resort & Spa - All Inclusive offers 327 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include free minibar items and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Capers
  • Carnival
  • Castaways
  • Himitsu
  • Tamarindo

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,781 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • Lift

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Vallarta Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Amber Puerto Vallarta Resort Spa
Dreams Vallarta Bay Resort Spa All Inclusive
Now Amber Puerto Vallarta Resort Spa All Inclusive
Now Amber Puerto Vallarta Resort Spa Optional All Inclusive
Dreams Vallarta Bay Resort & Spa - All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Dreams Vallarta Bay Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Vallarta Bay Resort & Spa - All Inclusive?

As of 1 Nov 2024, prices found for a 1-night stay for 2 adults at Dreams Vallarta Bay Resort & Spa - All Inclusive on 5 Nov 2024 start from AU$852.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, Dreams Vallarta Bay Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, Dreams Vallarta Bay Resort & Spa - All Inclusive is a short 4-minute walk from Hotel Zone Beach. Fun beach activities include windsurfing.

Is there a spa on site at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Vallarta Bay Resort & Spa - All Inclusive. It has 2 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have a pool?

Dreams Vallarta Bay Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Dreams Vallarta Bay Resort & Spa - All Inclusive features 3 outdoor pools, 2 hot tubs and 5 restaurants. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Dreams Vallarta Bay Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Dreams Vallarta Bay Resort & Spa - All Inclusive.

Is Dreams Vallarta Bay Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Dreams Vallarta Bay Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Dreams Vallarta Bay Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 509 out of 1007 reviews" "
Rating 8 - Good. 247 out of 1007 reviews" "
Rating 6 - Okay. 122 out of 1007 reviews" "
Rating 4 - Poor. 75 out of 1007 reviews" "
Rating 2 - Terrible. 54 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Neftaly

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Jul 2024

10/10 Excellent

Tamika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the elevators didn’t have any air in them! You get very sweaty and crowded in them. Because it’s not enough for the size of the hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

daisy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our time there. It was husband and two girls. Service was excellent, everyone was very friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Honorio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt welcome great staff
Stayed 5 nights in Jul 2024

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at Secrets back December 2016 and this visit had my daughter. Booked using Expedia and stayed Saturday- Tuesday. Uber to the hotel from airport, 15min ride at 12pm. They would have a room for me at 1:30 and we could start enjoying their amenities. Room on the 12th floor was cleaned very well each day and it had a beautiful ocean view. Just sucks the elevators are very slow so lines can be long. 3 pools and decent amount of spots on the beach as well. The only really good restaurant was the sushi. The 6 other restaurants were just OK nothing to rave. Bellmen, maids, coffee shop, and front desk were nice. The concierges not so friendly since you don’t want to be bothered with timeshare spills. Didn’t like that if I wanted access to Secrets, I had to pay for a daily pass but Secret guests can come over free! Back then when it was Now Amber, it was free for me to roam thru both hotels. Checkout at 11:55am and was fast and smooth. July is apparently their raining season so each day poured down 1-2 hours straight at night and during the late day, more of an over cast. Overall, was a relaxing vacation, so many resorts in PRV that I would like to explore them all, never stay same place twice. This is a good resort for kids but not many activities for them to do but swim I would rate overall 4 stars as it’s a nice hotel.
Stayed 3 nights in Jul 2024

8/10 Good

REBECCA ANITA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time there, was hoping for the magic of the first time , not as fun
Stayed 3 nights in Jul 2024

10/10 Excellent

Risa Amy, San Carlos

Stayed 5 nights in Jul 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

claudia, west covina

Stayed 4 nights in Jul 2024

10/10 Excellent

Ethen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Armando the activities facilitator was the best part about the whole trip!
Stayed 6 nights in Jul 2024

8/10 Good

Wilfrido

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food need to improve
Stayed 3 nights in Jul 2024

6/10 Okay

Alejandra

Travelled with family
Every
Stayed 5 nights in Jul 2024

10/10 Excellent

Robert Bordoni

Stayed 4 nights in Jun 2024

6/10 Okay

Shweta

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Eloy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Beautiful property the food is not great , and The beach is dirty can’t enjoy the beach water, they put us in room 1564 really bad location, super loud noise and horrible smell, I feel sorry for them because I’m not coming back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kevin, austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and service lovely property good location
Stayed 2 nights in Jul 2024

6/10 Okay

Richard

Travelled with family
Stayed 8 nights in Jul 2024

4/10 Poor

Sergio M Loyola

Stayed 8 nights in Jul 2024

10/10 Excellent

Carlo manansala

Stayed 4 nights in Jun 2024

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jun 2024

10/10 Excellent

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is top notch. The best customer service out there hands down. Food was good not great.
Stayed 5 nights in Jun 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

4/10 Poor

Gina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Okay so I don’t ever do reviews good or bad but I’m flying home right now still irritated so needed to vent about my stay. Food was good a family resort foresure so my husband and I were going to bring the family back.. But we went alone so we got a room with our own pool a little privacy and paid extra for all 3 nights for the private pool well we purchased a massage from the resort which was nice but we headed back to our room to relax well we went to get in the pool and found used condoms they directed me to the concierge went to him he said will take care of it came back 4 hours later condoms still there I’m sure someone from above tossed but it’s unacceptable they did not clean immediately so we did not get to use our pool that we paid extra for. went to dinner came back no room service it’s a resort but okay. so we go to bed and wake up at 1am to the toilet sound like it exploded my husband went in there was soup coming out of the toilet I call concierge again someone will be right up my husband is throwing towels all over the ground nobody shows up next morning I go to front desk tell her how disappointed she asks it we want her to send someone to clean not even I’m sorry nothing I checked out she asked for my card to pay for my massage and our tip just overall upset about the whole thing we will not be taking our family back paid extra for a room I couldn’t even enjoy. Would not recommend this place to anyone disappointed and upset what a way to end a romantic trip
Stayed 3 nights in Jun 2024

4/10 Poor

Arturo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Amenities not described properly and the concierge did not communicate some how to’s like service light that was left on. Upper sales team for Universal Vacation Group was rude and pushy when we turned down their sales pitch to become members. After we declined to join our room was not cleaned for 2 days. Food was terrible across all restaurants. Pool had giant floor damage that we stepped in/on. Several broken/ missing floor tiles in hotel and loose hand rails through out
Stayed 5 nights in Jun 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024