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Garza Blanca Preserve Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Garza Blanca Preserve Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas
Property video
Couples treatment room(s), sauna, steam room, body treatments
Premium bedding, down duvets, minibar, in-room safe
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included
The current price is AU$1,244
includes taxes & fees
7 Jan - 8 Jan 2026

Explore the area

View map
Km 8 Carretera Barra de Navidad, Puerto Vallarta, JAL, 48390
  • Place, Garza Blanca Beach
    ‪3 min walk‬
  • Place, Playa Palmares
    ‪9 min walk‬
  • Place, Playa Esmerelda
    ‪10 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪23 min drive‬

Room options

View all photos for Oceanfront Penthouse

Oceanfront Penthouse | In-room dining

Oceanfront Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
  • 344 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 King Beds

View all photos for Junior Panoramic Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Panoramic Suite

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Balcony
Air conditioning
TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Separate bath and shower
  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite Panoramic

In-room dining

2 Bedroom Suite Panoramic

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
TV
  • 300 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite Honeymoon

Suite Honeymoon

Suite Honeymoon

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
  • 123 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
TV
Washer/dryer
Separate bedroom
  • 144 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for 3 Bedroom Suite Ocean Front

3 Bedroom Suite Ocean Front

3 Bedroom Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
TV
  • 402 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for 3 Bedroom Suite Panoramic

Premium bedding, down duvets, minibar, in-room safe

3 Bedroom Suite Panoramic

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
TV
  • 391 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for The Grand Penthouse

The Grand Penthouse | View from room

The Grand Penthouse

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Kitchen
  • 465 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Habitacion (Upgrade to Mousai)

Habitacion (Upgrade to Mousai)

Habitacion (Upgrade to Mousai)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
  • 99 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, 1,314 reviews
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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Garza Blanca Preserve Resort & Spa - All Inclusive. Within steps you'll find Bay of Banderas and Garza Blanca Beach within a short 5-minute stroll. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Imagine can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The family restaurant, Blanca Blue Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Aqua Azul is the property's own bar, serving drinks along with lunch. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a children's swimming pool. Full breakfast is available daily between 7:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class South Zone property include Malecon and Los Arcos.

What's nearby

  • Garza Blanca Beach - 3 min walk - 0.3 km
  • Playa Palmares - 9 min walk - 0.8 km
  • Playa Esmerelda - 10 min walk - 0.9 km
  • Punta Negra Beach - 3 min drive - 2.3 km
  • Playa Gemelas - 4 min drive - 3.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 43 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪Vivaz Buffet - ‬4 min drive
  • ‪The Rooftop at Hotel Mousai - ‬8 min walk
  • ‪BocaDos stk - ‬6 min walk
  • ‪Amixtli - ‬3 min drive

About this property

Garza Blanca Preserve Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Garza Blanca Preserve Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Garza Blanca Preserve Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta property.

  • 164 guestrooms or units
  • 11 levels
  • 5 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2009
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Garza Blanca Preserve Resort & Spa - All Inclusive offers 164 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature DVD players and minibars. Beds feature down duvets and premium bedding. Televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Imagine has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Garza Blanca Preserve Resort & Spa
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  • Spa pool
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 1,002 reviews
The price is AU$836
includes taxes & fees
4 Jan - 5 Jan 2026
Garza Blanca Preserve Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 35 per person
  • 3 bars/lounges
  • 6 restaurants
  • A poolside bar

Restaurants on site

  • Aqua Azul
  • Blanca Blue Restaurant
  • Bocados STK Bites Meats
  • Hiroshi $
  • The Rooftop $

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Height-adjustable showerhead
  • Magnifying mirror
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance

More

  • 11 floors
  • 5 buildings
  • Built in 2009
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Netflix
  • Pay films
  • Streaming services
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Shared accommodation
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Garza Blanca Preserve Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 per person
  • Airport shuttle fee: USD 35 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Garza Blanca Residences All Inclusive All-inclusive property
Garza Blanca Preserve Residences Condo
Garza Blanca Preserve Residences Condo Puerto Vallarta
Garza Blanca Preserve Residences Puerto Vallarta
Garza Blanca Residences
Garza Blanca Residences All Inclusive Condo Puerto Vallarta
Garza Blanca Residences All Inclusive Condo
Garza Blanca Residences All Inclusive Puerto Vallarta
Garza Blanca Residences All Inclusive
Garza Blanca Resinces Inclusi
Garza Blanca Residences
Garza Blanca Residences All Inclusive
Garza Blanca Preserve Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Garza Blanca Preserve Resort & Spa - All Inclusive?

Garza Blanca Preserve Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Garza Blanca Preserve Resort & Spa - All Inclusive?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Garza Blanca Preserve Resort & Spa - All Inclusive on 7 Jan 2026 start from AU$1,244.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Garza Blanca Preserve Resort & Spa - All Inclusive?

Yep, Garza Blanca Preserve Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Garza Blanca Preserve Resort & Spa - All Inclusive?

Yep, Garza Blanca Preserve Resort & Spa - All Inclusive is a short 4-minute walk from Garza Blanca Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Garza Blanca Preserve Resort & Spa - All Inclusive?

Yep, Spa Imagine is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Garza Blanca Preserve Resort & Spa - All Inclusive have a pool?

Garza Blanca Preserve Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Garza Blanca Preserve Resort & Spa - All Inclusive?

Garza Blanca Preserve Resort & Spa - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

What makes Garza Blanca Preserve Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Garza Blanca Preserve Resort & Spa - All Inclusive.

Is Garza Blanca Preserve Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Garza Blanca Preserve Resort & Spa - All Inclusive is a hit with families.

Does Garza Blanca Preserve Resort & Spa - All Inclusive serve breakfast?

Sure does, full breakfast is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Garza Blanca Preserve Resort & Spa - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Garza Blanca Preserve Resort & Spa - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Garza Blanca Preserve Resort & Spa - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Garza Blanca Preserve Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Garza Blanca Preserve Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 519 out of 707 reviews
Rating 8 - Good. 95 out of 707 reviews
Rating 6 - Okay. 45 out of 707 reviews
Rating 4 - Poor. 18 out of 707 reviews
Rating 2 - Terrible. 30 out of 707 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren Marie

Liked: Cleanliness
Amazing!
Stayed 4 nights in Sep 2025

8/10 Good

Anuja

Stayed 3 nights in Sep 2025

10/10 Excellent

Artour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing tip Thank you for all staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Liliana Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vegetación y la playa son increíbles !! El servicio excelente, te hacen sentir en casa
Stayed 4 nights in Sep 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you 😊was a amazing day’s
Stayed 3 nights in Sep 2025

10/10 Excellent

alexander

Stayed 3 nights in Sep 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LACK OF BABY CHANGING All AROUND PROPERTY.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good condition. Clean rooms with ocean view. There are 5 restaurants to select and food is good as well. It's a pity that construction is going on and is quite noisy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kevin Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and installation
Stayed 3 nights in Aug 2025

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself was BEAUTIFUL. MOST of the staff were amazing. Th front desk staff were all pretty unfriendly, concierge was hit or miss but the servers were all amazing. SHOUT OUT TO OMAR!!!!! Our room, Junior panoramic suite was beautiful and clean. The restaurant's were all decent but most food lacked flavor/seasoning. The beach and pools were lovely. Overall, we enjoyed out time here and would come again
Stayed 4 nights in Sep 2025

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort and all that the all inclusive had to offer. The options for food were fantastic! The view from the room was incredible! Our room was cleaned daily and most of the days we had our snacks refilled. The one downfall was our concierge, she was very nice and started out super helpful until we found this was all only to set us up for hearing about a timeshare.
Stayed 5 nights in Aug 2025

10/10 Excellent

Giovanna

Stayed 3 nights in Sep 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really nice, good looking property and the food was good.
Stayed 6 nights in Aug 2025

10/10 Excellent

Moises

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and great service!
Stayed 5 nights in Jul 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful and restful time!
Stayed 5 nights in Aug 2025

6/10 Okay

Ramin, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is a nice hotel but it's only good for honeymooners or seniors. it's very quiet nothing fun is going on, no music, no entertainment, after the dark there is no lights around the pool area everything is dark the only thing you can do is eat and go to bed if you don't want to go to the city. Food quality is very good but the restaurants are not very attractive or have any kind of music or entertainment. The craziest part was that even though we paid for all inclusive and we checked in after 6:00 p.m.after 11:30 which was their check out time they didn't let us eat or drink and told us we have to pay. I have a stayrd in so many all inclusive hotels and they always let you eat after you check out and let you stay there until you catch your flight. There is no bar in the pool and you just have to order everything. What I love about all inclusive is the buffet style restaurants but this hotel doesn't have any buffet style, you either have to be dressed up and dine in at the restaurant or order in room service or at the pool service. Each building has one restaurant only and you have to use the shuttle to go to the other restaurants of the hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Julio

Awesome place, staff is super
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, greay food, and beautiful views
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Stayed 4 nights in Aug 2025

10/10 Excellent

Tsen Hong Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food. Beach not that good and pool is smaller n crowded.
Stayed 7 nights in Aug 2025

2/10 Terrible

Lyubov

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We are Expedia Gold Members and have stayed at this property multiple times, but this visit was extremely disappointing. We came to celebrate my husband's birthday and had informed the hotel in advance about this special occasion. Despite receiving several welcome emails, there was absolutely no acknowledgment of the celebration in our room. At check-in, we were entitled to a complimentary upgrade if available. The supervisor, Nicole, and front desk staff, Susanna, refused to honor this benefit, even though a honeymoon room was available at the time. Their response was cold and dismissive, simply telling us we would have to pay if we wanted the upgrade. There was no effort to accommodate us, no attempt to make us feel valued, and no gesture of hospitality — even though this was our fifth stay at this property. The lack of professionalism and indifference shown by the staff ruined what was supposed to be a memorable celebration. Sadly, we left feeling unwelcome and unappreciated. For loyal guests and Expedia Gold Members, this treatment is unacceptable. We are looking forward to staying at your hotel again. For our upcoming visit, we would prefer to be assisted at check-in by different staff members than last time, as we want to ensure the warm and professional experience we know your hotel is known for. While check-in could have been smoother, we were impressed by so many other aspects of the hotel. The restaurant and service staff were exceptional—warm, professional.
Stayed 6 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of a hike from the towers to the beachside pool. It’s a nice place and the food is excellent but would probably stay elsewhere in the future
Stayed 6 nights in Aug 2025

10/10 Excellent

Christopher A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Staff was always on top of everything and had the best customer service!
Stayed 4 nights in Aug 2025

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Some minor customer service issues. Also, said we are vegetarian, and were delivered meat. All told, lovely resort/would return.
Stayed 4 nights in Aug 2025