For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
You'll be connected to a shopping center at Mercure Resort Hunter Valley Gardens, and within a 20-minute stroll of popular places like Hunter Valley Gardens and Hope Estate. Highlights at this family-friendly motel include a full-service spa, a winery, and a restaurant.
TVs with cable channels are featured in all 72 rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.
A day of pampering at Heavenly Hunter can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, serves French cuisine and is open for breakfast, lunch, and dinner. At the motel's own bar/lounge, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour health club plus access to mini golf. Business amenities include conference space and a business center. Other amenities include free WiFi in public areas, a spa tub, and a sauna. On weekend mornings cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 5-minute walk of this 4.5-star Pokolbin motel include Tempus Two Winery and Roche Estate.
Mercure Resort Hunter Valley Gardens ratings based on 367 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mercure Resort Hunter Valley Gardens
Everyone (124)Couples (174)Family (62)
4 out of 5
Close to shops & gardens
Easy access from car to rooms
Posted by Carol, from Sydney on 9 Oct. 2020
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Comment from Hotel Management
16 Oct. 2020
by Camille B - Rooms Division Manager
Dear Carol,
Thank you very much for your rating and for taking the time to review your recent stay with us.
We hope to welcome you back to the hotel in the near future.
Kindest regards,
3 out of 5
Very average hotel in a competitive market of high performing accommodation.
Posted by a verified traveller on 9 Oct. 2020
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Comment from Hotel Management
16 Oct. 2020
by Camille B - Rooms Division Manager
Dear Anonymous,
Thank you for you review.
We would like to know what we could have done better on this occasion. Please feel free to reach out to us in person so we can ensure your experience doesn't happen to other guests.
Kind regards
3 out of 5
At Check in we advised Mercure recepton that we had paid already, however they advised they had no record of payment, so wanted us to pay again for two rooms.( when checking out advised they had received payment in advance).
Also at check in I asked them to check my Accor membership to confirm if we got Accor benefits if we ate at their restaurants, they advised they would check and advise me, the next morning i checked again with reception as i wanted to take the family for breakfast i was advised yes you would. After I Had breakfast at resteraunt I was told no discount.
Would be good if the information they provide is accurate asaand timely as we could then decide what we want to do.
Service was average at best and seemed not to be intetested in their guests.
Posted by Darryl, from Sydney, Australia on 9 Oct. 2020
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Comment from Hotel Management
16 Oct. 2020
by Camille B - Rooms Division Manager
Dear Darryl,
Thank you for taking the time to review your stay with us.
Unfortunately when booking through a third party website, none of the benefits of our 2 loyalty programs apply.
It appears that you are an ALL Classic member, which indeed does not entitle you to any discount at our hotel. Only our Accor Plus members (who pay for their membership every year) are entitled to 50% off their bill in our restaurant.
We have had a few new staff member join us at reception recently so apologies if they weren't as aware as we would have liked them to be by the time you stayed with us.
I will make sure to discuss this in more depth with our Front Office Manager to avoid this kind of confusion in future.
Kind regards,
2 out of 5
We expected that breakfast would only be a continental room service but did not expect to find on check out that we had been charged $20 each for cereal / a basic fruit salad / slice of bread each
Posted by a verified traveller on 25 Sep. 2020
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Comment from Hotel Management
10 Oct. 2020
by Camille B - Rooms Division Manager
Dear Guest,
I am terribly sorry to hear of your disappointment with your breakfast experience. As this feedback was answered anonymously, I have no records to look into but would like to rectify this, if this wasn't done upon check-out for you.
Please feel free to contact me directly to your reservations details.
Kind regards
4 out of 5
Posted by a verified traveller on 21 Sep. 2020
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Comment from Hotel Management
10 Oct. 2020
by Camille B - Rooms Division Manager
Thank you for rating your stay with us.
We hope to welcome you back to the hotel again.
4 out of 5
Clean and comfortable. Close to everything. Shame the bar or pool table area was not open due to Covid fears.
Posted by Dawn, from Newcastle NSW on 30 Aug. 2020
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Comment from Hotel Management
13 Sep. 2020
by Camille B - Rooms Division Manager
Thank you for taking the time to review your stay with us, Dawn.
I am delighted to hear that you enjoyed your time with us, despite some of the facilities being impacted by Covid-19 regulations.
Hopefully this pandemic clears out soon and next time you come back to the hotel you will be able to enjoy our lovely bar area.
Kindest regards
4 out of 5
Very clean and a great location to the gardens and wineries
Posted by Kim, from Newcastle on 19 Aug. 2020
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Comment from Hotel Management
13 Sep. 2020
by Camille B - Rooms Division Manager
Thank you for the lovely review Kim!
2 out of 5
Posted by a verified traveller on 8 Aug. 2020
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Comment from Hotel Management
10 Aug. 2020
by Camille B - Rooms Division Manager
Thank you for your review. We would love to know what we could have done better on this occasion. Please contact the hotel directly so we can resolve this for you.
3 out of 5
Dated accomodation. The bed was uncomfortable as it was old & needed to be upgraded.
Posted by Sue, from Sydney, NSW on 4 Aug. 2020
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Comment from Hotel Management
10 Aug. 2020
by Camille B - Rooms Division Manager
Dear Sue,
Please accept our sincerest apologies for your experience with the mattress. If you could contact me directly to let me know which room number you stayed in, I can then ensure that this mattress is getting replaced asap.
Kind regards
5 out of 5
Great accomodation and great location. Central to all wineries and discounted tickets to the hunter valley gardens. We were in the superior room and would spend our down time in the waterfall bath drinking the night away.
Would have been great to have a room service menu in the room for those latenight munchies.
My daughter also got a rash from one of the cushions from the sofa so steer clear of those.
Posted by Elizabeth, from Edmondson Park on 27 Jul. 2020
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Comment from Hotel Management
2 Aug. 2020
by Camille B - Rooms Division Manager
Dear Elizabeth,
Thank you very much for taking the time to review your recent stay with us. I am delighted to hear that you enjoyed our Superior rooms with the beautiful sunken baths.
I am so sorry to hear about the rash though and will speak to Housekeeping about getting those cushions deep cleaned.
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
A winery is on site. Mercure Resort Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a 24-hour health club, and a spa tub are also featured at the family-friendly Mercure Resort Hunter Valley Gardens. Self parking is free. This 4.5-star Pokolbin motel is smoke free.
72 guestrooms or units
2 levels
9 buildings
Winery on site
Dining venue
Bar or lounge
Childcare (surcharge)
Poolside lounge chairs
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Newspapers in lobby (free)
Television in lobby
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Newcastle, NSW (NTL-Williamtown) (64.6 km / 40.1 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Mercure Resort Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Pokolbin motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
Television
Cable channels
Refrigerator
Coffee maker
Luxury bedding
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Exterior corridor access
Climate control (air conditioning)
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekends from 7:00 AM and 10:00 AM.
Elements Restaurant - Overlooking the pool and garden, this restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 2
Manicures and pedicures
Body scrubs
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 10 PM
Special check-in instructions:
The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
The front desk at this property is open daily from 7 AM - 10 PM. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 25.0 per night.
Cribs (infant beds) are available for AUD 15.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
No lifts
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 12 and AUD 50 for adults, AUD 10 and AUD 24 for children (approximately)
Late check-out fee: AUD 69.00 (subject to availability)
Crib (infant bed) fee: AUD 15.0 per night
Rollaway bed fee: AUD 25.0 per night
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Motel Pokolbin
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
