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4.3 out of 5

"The Mercure is a beautiful property in a great location for all your Hunter experiences. We stayed for a wedding this time, and a Gardens & wine weeke ... " More

By a verified traveller on Tue 09 Aug 2022

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Hotel Description

You'll be connected to a shopping center at Mercure Resort Hunter Valley Gardens, and within a short 5-minute stroll of Tempus Two Winery and Roche Estate. Highlights at this family-friendly motel include a full-service spa, a winery, and a restaurant.

A day of pampering at Heavenly Hunter can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, is open for breakfast, lunch, and dinner. At the motel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour gym plus access to mini golf. Business amenities include conference space and a business center. Other amenities include free WiFi in public areas, a spa tub, and a sauna. On weekend mornings cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Pokolbin motel, you'll be 1.1 km (0.7 mi) from Hunter Valley Gardens.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$138* Per night/room 7 Sep. - 8 Sep.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Resort Hunter Valley Gardens ratings based on 411 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Resort Hunter Valley Gardens

Everyone (138) Couples (196) Family (66)
4 out of 5
The Mercure is a beautiful property in a great location for all your Hunter experiences. We stayed for a wedding this time, and a Gardens & wine weekend previously. The only disappointment has been the efficiency of front office staff to take and return call enquiries. We will be back though!

Posted by on 9 Aug. 2022

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5 out of 5
Was a perfect little room for the weekend. Was nice and central to all the things we wanted to do

Posted by on 3 Aug. 2022

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3 out of 5
The room needs a lot of maintenance. Staff were friendly.

Posted by on 22 Jul. 2022

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4 out of 5
Was enjoyable

Posted by on 12 Jul. 2022

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2 out of 5
Air con only blew cold air. Couldn’t get it to heat. QR code app useless, it didn’t bring anything useful up. Didn’t work. Had to ring the restaurant from outside to get service. Phone in room didn’t work. Dialled the numbers on phone and extension numbers but got an irrelevant message. Back on desk chair was broken.

Posted by on 8 Jul. 2022

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Comment from Hotel Management

10 Jul. 2022 by Julie at Mercure

Thank you William. Thank you for letting us know I understand the team looked after you during your visit. I do apologise for this happening to you of course. Kind regards

5 out of 5
Nice hotel good location. Be close to Hunter valley Graden and Restaurants and wine company and also market village at the Hunter valley graden. All managers are good amd friendly. Receptions are good and straight with during of them jobs. The hotel can checking in at 2pm must to be 2pm and have to wait for 2pm, if u are need to going to the hotel please don't hurry for to go but you might going to domewhere first and back to check in after 2pm. If you want the reciep or invoice just telling her from the beginnig dont wait till you back and call back for to get it because not easy to contact because are there busy. And some time not have enough managers for to look after all. But all everything are perfect and Excellent hotel and locations and services. Will be back again for sure.

Posted by on 30 Jun. 2022

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4 out of 5
Great location. Quiet. Comfortable bed and lovely room with balcony. Staff member on front counter could have been a little more friendly! Would stay again.

Posted by on 24 Jun. 2022

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2 out of 5
A fairly tired motel, well and truly due for a makeover. I rang the property 7 times to confirm my booking and book a table for dinner and everytime it kept sending me to a message bank which was full. So I went elsewhere for dinner. I was told that the person on reception answers the calls for 4 properties. Go figure!! Not happy Jan

Posted by on 24 Jun. 2022

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2 out of 5
We booked a spa room for 2 nights, on the first night we ran a spa only to find out there was no hot water or pressure to fill it. The next day they moved us to another room and did not offer any other compensation for not being able to use what we paid for. In the second room when you used water in the bathroom the toilet would start running and would not stop. Overall very disappointing.

Posted by on 9 Jun. 2022

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3 out of 5
Unfortunately because their was a Wedding and Function on at the same time we were staying there. It was very difficulty to organise a meal onsite. Also my husband took 20 minutes at Reception to try and get some coffee sachets from Reception as we weren't provided with enough in our room. Room was really nice, but service overall very disappointing.

Posted by on 1 Jun. 2022

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About the Mercure Resort Hunter Valley Gardens

Location Cnr Broke And Macdonald Road, Pokolbin, NSW 2320

Property Features

A winery is on site. Mercure Resort Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a 24-hour health club, and a spa tub are also featured at the family-friendly Mercure Resort Hunter Valley Gardens. Self parking is free. This 4.5-star Pokolbin motel is smoke free.

  • 72 guestrooms or units
  • 2 levels
  • 9 buildings
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Resort Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Pokolbin motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 7:00 AM and 10:00 AM.

Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 14 and AUD 50 for adults, AUD 10 and AUD 24 for children (approximately)
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Hotel Pokolbin
  • Mercure Hunter Valley Resort Pokolbin
  • Mercure Resort Hunter Valley Gardens Hotel Pokolbin
  • Mercure Hunter Valley Pokolbin
  • Mercure Hunter Valley
  • Mercure Resort Hunter Valley Gardens
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
  • Mercure Hunter Valley Resort
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Motel
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Motel Pokolbin

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.