"Screen door area very dirty ,bathroom site didn’t drain,air conditioner didn’t work all the time .and nobody touch it . " More
A day of pampering at Heavenly Hunter can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, is open for breakfast, lunch, and dinner. At the motel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour gym plus access to mini golf. Business amenities include meeting rooms, conference space, and a business center. Other amenities include free wired internet in public areas, a spa tub, and a sauna. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.
Sights within a 10-minute walk of this 4.5-star Pokolbin motel include Roche Estate and Brokenwood Wines.
1 Mar. 2024 by Julie at Mercure
Thank you for your feedback Jenny.I am very sorry you had these problems while you were onsite. I do hope the team assisted you during your stay with us.I hope you will give us the opportunity to serve you again soon.Kind regardsJulie at Mercure
13 Dec. 2023 by Julie at Mercure
Thank you Lynn.See you in the Hunter again soon.Kind regardsJulie at Mercure
13 Dec. 2023 by Julie at Mercure
Thank you for your feedback.Delighted you had a lovely stay.Kind regardsJulie at Mercure
3 Nov. 2023 by Julie At Mercure
Thank you for your feedback Hayley. Grab a family room or a suite next time, they come equip with Microwaves. Otherwise we can give you some suggestions for restaurants in the hotel or area that might suit.See you again soon.
3 Nov. 2023 by Julie at Mercure
Thank you for your feedback Lisa.Delighted you had a lovely stay.Kind regards
10 Sep. 2023 by Julie at Mercure
Thankyou Lorna.Hope to see you again soon.Kind regardsJulie at Mercure
A winery is on site. Mercure Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces. A business center and meeting rooms are available. A children's pool, a 24-hour health club, and a spa tub are also featured at the family-friendly Mercure Hunter Valley Gardens. Self parking is free. This 4.5-star Pokolbin motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Special check-in instructions:
The front desk is open daily from 7 AM - 10 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.