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Mercure Resort Hunter Valley Gardens

4.5-star property
Cnr Broke And Macdonald Road, Pokolbin, NSW 1800 796 370
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Excellent!
84%
of guests recommend
4.5 out of 5
Wotif Guest Rating
View all 343 Wotif Guest Reviews

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Hotel Description

You'll be connected to a shopping centre at Mercure Resort Hunter Valley Gardens, and within just a 15-minute stroll of popular places like Roche Estate and Hunter Valley Gardens. Highlights at this family-friendly motel include a full-service spa, a winery and a restaurant.

TVs with cable channels are featured in all 72 rooms, and you can enjoy free WiFi, balconies and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include free toiletries and premium bedding. Free newspapers, hairdryers and phones are also available.

A relaxing day at Heavenly Hunter can include massages, body scrubs and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, serves French cuisine and is open for breakfast, lunch and dinner. At the motel's own bar/lounge, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour health club plus access to mini golf. Business amenities include conference space and a business centre. Plus you'll find free WiFi in public areas, a spa tub and a sauna. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

This 4.5-star Pokolbin motel is 1.5 km (0.9 mi) from Hope Estate and 3.6 km (2.3 mi) from Bimbadgen Estate.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 18 Nov. - 19 Nov.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Resort Hunter Valley Gardens ratings based on 343 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Resort Hunter Valley Gardens

Everyone (118) Couples (167) Family (56)
3 out of 5
Good location, central to wineries. The staff were friendly and helpful. The room was good but a little dated. The bathroom wasn’t clean.

Posted by , from Port Stephens on 3 Oct. 2019

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4 out of 5
The property was in an excellent location and the room was spacious. Something that would have made the trip better Is nice wine glasses in the room. To enjoy the days purchases

Posted by on 28 Sep. 2019

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5 out of 5
The property was lovely, and the staff made us feel special by decorating our room with balloons and a bottle of wine & card for my daughter’s 21st birthday.

Posted by on 22 Sep. 2019

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4 out of 5
Property is well maintained just needs more details on cleaning and more guests choices and benefits.staff were wonderful friendly and helpful.

Posted by on 8 Sep. 2019

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4 out of 5
The gardens surrounding the resort made for a pleasant stay.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

1 Sep. 2019 by Hayley

We will have to agree with you there, our Gardens are beautiful!

5 out of 5
Professional staff, clean rooms and close to the hunter valley gardens

Posted by on 15 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Hayley

Thank you for taking the time to provide us with feedback. We are glad you enjoyed your stay!

4 out of 5
It is starting to look dated and the breakfast was drab , the coffee was undrinkable Oh and there was an enormous pot hole in the carpark

Posted by on 11 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Hayley

Thank you for taking the time to provide us with feedback. I will pass this on with the appropriate teams. We hope to welcome you back to our Resort!

4 out of 5

Posted by on 13 Jun. 2019

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Comment from Hotel Management

30 Jul. 2019 by Hayley

Thanks for your review!

4 out of 5

Posted by on 24 May 2019

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5 out of 5

Posted by on 14 May 2019

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About the Mercure Resort Hunter Valley Gardens

Location Cnr Broke And Macdonald Road, Pokolbin, NSW 2320

Property Features

A winery is on site. Mercure Resort Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A kids' pool, a 24-hour health club, and a hot tub are also featured at the family-friendly Mercure Resort Hunter Valley Gardens. Self parking is free. This 4.5-star Pokolbin motel is smoke free.

  • 72 guestrooms or units
  • 2 levels
  • 9 buildings
  • Winery on site
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (64.6 km / 40.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Resort Hunter Valley Gardens offers 72 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and free newspapers. Rooms open to balconies. Beds feature premium bedding. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Elements Restaurant – Overlooking the pool and garden, this restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM.
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25 per night.
  • Cribs (infant beds) are available for AUD 15 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No lifts
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 34 per person (approximately)
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15 per night
  • Rollaway bed fee: AUD 25 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
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  • Mercure Resort Hunter Valley Gardens Motel Pokolbin

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.