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Mercure Resort Hunter Valley Gardens

4.5-star property
Cnr Broke And Macdonald Road, Pokolbin, NSW 1800 796 370
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4.3 out of 5
Excellent!
See all 440 wotif Reviews

"Beautiful place to stay! " More

By a verified traveller on Thu 13 Apr 2023

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Hotel Description

You'll be connected to a shopping center at Mercure Resort Hunter Valley Gardens, and within a short 5-minute stroll of Hunter Valley Gardens and Tempus Two Winery. Highlights at this family-friendly motel include a full-service spa, a winery, and a restaurant.

A day of pampering at Heavenly Hunter can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, is open for breakfast, lunch, and dinner. At the motel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour gym plus access to mini golf. Business amenities include conference space and a business center. Other amenities include free WiFi in public areas, a spa tub, and a sauna. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Pokolbin motel include Roche Estate and Brokenwood Wines.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$138* Per night/room 12 Jun. - 13 Jun.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Resort Hunter Valley Gardens ratings based on 440 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Resort Hunter Valley Gardens

Everyone (149) Couples (208) Family (71)
2 out of 5
Staff openly telling you room number while checking in which is a huge security issue, mould in the bathroom on the shower head, very limited food option’s especially when you don’t want a 2 course meal. Very run down properly that urgently needs a face lift. Many better options to stay in the hunter…

Posted by on 25 Apr. 2023

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Comment from Hotel Management

24 May 2023 by Julie at Mercure

Hi Clare,I apologise for this breach of your privacy. It is unusual for this to be a concern for guests, so it is a good reminder to our team about this sensitivity. Certainly in the middle of the renovation you may have seen some work being carried out around the property to improve our hotel. Certainly have great staff so this will improve these touch points you mentioned. Hopefully you will give us another chance to show you these improvements in the future.Kind regardsJulie at Mercure

5 out of 5
Beautiful place to stay!

Posted by on 13 Apr. 2023

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4 out of 5
Close to roche estate for concert

Posted by on 2 Apr. 2023

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Comment from Hotel Management

6 Apr. 2023 by Julie at Mercure

Delighted you had a lovely stay Ellizabeth and a close walk to Roche Estate.See you soon.Kind regardsJulie at Mercure

5 out of 5
property generally in need of up update but staff EXCELLENT really friendly and helpful

Posted by on 28 Feb. 2023

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Comment from Hotel Management

2 Mar. 2023 by Julie at Mercure

Thank you for your feedback Keith.Delighted you had a lovely time.Kind regardsJulie at Mercure

4 out of 5
nice big old style property with nice gardens, pool area needs an update and the proerty needs a good clean outdoors

Posted by on 20 Feb. 2023

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Comment from Hotel Management

6 Apr. 2023 by Julie at Mercure

Thank you for your feedback Nicole.Delighted you had a lovely stay but some things for us to work on for next time too.Thank you for sharing with us.Kind regardsJulie at Mercure

4 out of 5
Place was comfortable and provided us with what we required.

Posted by on 20 Feb. 2023

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Comment from Hotel Management

6 Apr. 2023 by Julie at Mercure

Thank you for your feedback Allyn.See you in the Hunter again soon.Kind regardsJulie at Mercure

1 out of 5
IT WAS TERRIBLE COCKROACH INFESTED ROOM GLAD TO LEAVE WITH MY MONEY BACK

Posted by on 19 Feb. 2023

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3 out of 5
It was fine but things looked shabby and tired. Outside furniture was dirty pathways needed sweeping. Buffet was run down.

Posted by on 12 Feb. 2023

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Comment from Hotel Management

13 Feb. 2023 by Julie at Mercure

Hi Melanie,I am sorry you felt we were tired and poorly presented on this occasion. While we are an older property, we should never be poorly presented. I apologise.Thank you for your feedback.Kind regardsJulie at Mercure

5 out of 5
.

Posted by on 28 Jan. 2023

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Comment from Hotel Management

30 Jan. 2023 by Alex Farrell

Dear Glenn,We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex FarrellRooms Division Manager

5 out of 5
Look like they short of staff around the pool area needs cleaning leaf on the ground and lunch time dinner plates still sitting on table in the pool area 4 hours just small things still excellent place to stay

Posted by on 26 Jan. 2023

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Comment from Hotel Management

30 Jan. 2023 by Alex Farrell

Dear Keven,We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex FarrellRooms Division Manager

About the Mercure Resort Hunter Valley Gardens

Location Cnr Broke And Macdonald Road, Pokolbin, NSW 2320

Property Features

A winery is on site. Mercure Resort Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a 24-hour health club, and a spa tub are also featured at the family-friendly Mercure Resort Hunter Valley Gardens. Self parking is free. This 4.5-star Pokolbin motel is smoke free.

  • 72 guestrooms or units
  • 2 levels
  • 9 buildings
  • Winery on site
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Resort Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Pokolbin motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Annual carbon offsets
  • Humane animal treatment

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 14–50 for adults, and AUD 10–24 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Hotel Pokolbin
  • Mercure Hunter Valley Resort Pokolbin
  • Mercure Resort Hunter Valley Gardens Hotel Pokolbin
  • Mercure Hunter Valley Pokolbin
  • Mercure Hunter Valley
  • Mercure Resort Hunter Valley Gardens
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
  • Mercure Hunter Valley Resort
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Motel
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Motel Pokolbin

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.