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4.3 out of 5

"Screen door area very dirty ,bathroom site didn’t drain,air conditioner didn’t work all the time .and nobody touch it . " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

You'll be connected to a shopping center at Mercure Hunter Valley Gardens, and within a short 5-minute stroll of Hunter Valley Gardens and Tempus Two Winery. Highlights at this family-friendly motel include a full-service spa, a winery, and a restaurant.

A day of pampering at Heavenly Hunter can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, is open for breakfast, lunch, and dinner. At the motel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour gym plus access to mini golf. Business amenities include meeting rooms, conference space, and a business center. Other amenities include free wired internet in public areas, a spa tub, and a sauna. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Pokolbin motel include Roche Estate and Brokenwood Wines.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$146* Per night/room 24 Mar. - 25 Mar.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Hunter Valley Gardens ratings based on 452 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Hunter Valley Gardens

Everyone (155) Couples (213) Family (72)
3 out of 5
Screen door area very dirty ,bathroom site didn’t drain,air conditioner didn’t work all the time .and nobody touch it .

Posted by on 25 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Julie at Mercure

Thank you for your feedback Jenny.I am very sorry you had these problems while you were onsite. I do hope the team assisted you during your stay with us.I hope you will give us the opportunity to serve you again soon.Kind regardsJulie at Mercure

5 out of 5
Very nice place to stay Room was lovely and well equipped Pool was beautiful Staff were very accomodating, friendly and willing to assist where possible We will definately be back and stay

Posted by on 11 Dec. 2023

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Comment from Hotel Management

13 Dec. 2023 by Julie at Mercure

Thank you Lynn.See you in the Hunter again soon.Kind regardsJulie at Mercure

5 out of 5

Posted by on 10 Dec. 2023

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Comment from Hotel Management

13 Dec. 2023 by Julie at Mercure

Thank you for your feedback.Delighted you had a lovely stay.Kind regardsJulie at Mercure

5 out of 5
Lovely & quiet A microwave would be good considering there isn’t much around & I can’t eat most things. But overall an excellent stay

Posted by on 29 Oct. 2023

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Comment from Hotel Management

3 Nov. 2023 by Julie At Mercure

Thank you for your feedback Hayley. Grab a family room or a suite next time, they come equip with Microwaves. Otherwise we can give you some suggestions for restaurants in the hotel or area that might suit.See you again soon.

5 out of 5
Lovely staff, so central and great room with balcony and view over the gardens and dam

Posted by , from Sydney on 27 Oct. 2023

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Comment from Hotel Management

3 Nov. 2023 by Julie at Mercure

Thank you for your feedback Lisa.Delighted you had a lovely stay.Kind regards

5 out of 5

Posted by on 10 Oct. 2023

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4 out of 5
Handy to everything.

Posted by on 26 Sep. 2023

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5 out of 5
Stayed one night after a wedding. Very comfortable.

Posted by on 6 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by Julie at Mercure

Thankyou Lorna.Hope to see you again soon.Kind regardsJulie at Mercure

5 out of 5
Staff were very helpful and attentive. Very pleasant stay.

Posted by on 22 Jul. 2023

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1 out of 5

Posted by on 16 Jul. 2023

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About the Mercure Resort Hunter Valley Gardens

Location Cnr Broke And Macdonald Road, Pokolbin, NSW 2320

Property Features

A winery is on site. Mercure Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces. A business center and meeting rooms are available. A children's pool, a 24-hour health club, and a spa tub are also featured at the family-friendly Mercure Hunter Valley Gardens. Self parking is free. This 4.5-star Pokolbin motel is smoke free.

  • 72 guestrooms or units
  • 2 levels
  • 9 buildings
  • Meeting rooms
  • Winery on site
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Annual carbon offsets
  • Humane animal treatment
  • Comprehensive food waste policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 35.00–35.00 for adults, and AUD 14.00–14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Hotel Pokolbin
  • Mercure Hunter Valley Resort Pokolbin
  • Mercure Resort Hunter Valley Gardens Hotel Pokolbin
  • Mercure Hunter Valley Pokolbin
  • Mercure Hunter Valley
  • Mercure Resort Hunter Valley Gardens
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
  • Mercure Hunter Valley Resort
  • Mercure Hunter Valley Gardens Motel
  • Mercure Resort Hunter Valley Gardens
  • Mercure Hunter Valley Gardens Pokolbin
  • Mercure Hunter Valley Gardens Motel Pokolbin

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.