3.7 out of 5

"Great staff, good location, close to beach, pool steeps into the water needs Hand Rail for safety , notice some people slipping over " More

By a verified traveller on Sat 14 Jul 2018

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Hotel Description

A family-friendly stay in the heart of Patong awaits you at The Charm Resort Phuket. Within steps you'll find Patong Beach and Bangla Road within a 15-minute stroll. Highlights at this resort include in-room free WiFi, balconies and plasma TVs.

Satellite TV, DVD players and in-room childcare are featured in all 246 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. You'll find nice touches like rainfall showerheads, bathrobes and slippers to enhance your stay. Additionally, coffee/tea makers, free bottled water and safes are available.

The restaurant, Allure Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. Sky bar is the resort's own rooftop bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, fitness centre, sauna and kids' swimming pool. Other amenities include free WiFi in public areas, a coffee shop/café and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 4-star Patong resort, you'll be 1.8 km (1.1 mi) from Jungceylon Shopping Center and 4.8 km (3 mi) from Tri Trang Beach.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$78 per night

The Charm Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Pool Access

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite, 1 Bedroom

Bed Count 2 King Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms (Duplex)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Charm Resort Phuket ratings based on 45 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Charm Resort Phuket

Everyone (38) Couples (3) Family (2)
3 out of 5
This hotel doesn’t have much going for it, staff are rude and unwilling to help, they wouldn’t assist with helping me to get to hospital and making an international call. Bar tenders at the pool were slow and unhelpful in assisting in getting towels. Breakfast is average and rooms are good and about 20 walk to main Area. Close to beach, wouldn’t stay again.

Posted by on 28 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by The Charm Resort Phuket

Thank you for your feedback. Please accept our apologies for the disappointment you experienced. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.

3 out of 5
Construction work around the neighbouring buildings was continuous the entire stay, very noisy and unable to relax at the resort. Rooms were clean and staff were great.

Posted by on 6 May 2019

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Comment from Hotel Management

9 May 2019 by The Charm Resort Phuket

Thank you for your feedback. Please accept our sincerest apologies for the disappointment you experienced about the service quality. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.

3 out of 5

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by The Charm Resort Phuket

Thank you once again for taking the time to give us the score We hope that we would get a chance to make it up to you on your next stay in Phuket.

5 out of 5
No comment all the staff and property were excellent

Posted by on 19 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by The Charm Resort Phuket

We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

5 out of 5
It was a great hotel close to the beach and in walking distance to the Bangla rd

Posted by on 3 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by The Charm Resort Phuket

Dear Sir, Thank you very much for your feedback. Great to know that you like our hotel in term of location. Moreover, we are looking forward to welcome you in the near future. Kind regards,

4 out of 5

Posted by on 2 Jan. 2019

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Comment from Hotel Management

3 Jan. 2019 by The Charm Resort Phuket

Dear Sir, Thank you for your feedback. Looking forward to have welcome you soon. Kind Regards,

5 out of 5

Posted by on 15 Oct. 2018

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Comment from Hotel Management

27 Oct. 2018 by The Charm Resort Phuket

Dear Sir, Thank you for your comment and feedback. We are looking forward to welcome you soon. Kind Regards,

5 out of 5
Great spot, great facilities, great location, staff were amazing. 100% Everything as expected. Things that could have been improved were the construction going on was loud and then there are parts of the hotel looking tored with loose electrical wiring etc and in the kitchenette it would have been good to have had plates to use without having to call room service for a plate or knife. Overall was fantastic and would recommend.

Posted by , from Wellignton on 30 Sep. 2018

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Comment from Hotel Management

1 Oct. 2018 by The Charm Resort Phuket

Dear Mr. Shane, Thank you for taking a moment to write your review. A great pleasure having you here here and we are happy that you enjoyed your stay. Refer to construction site, we have acknowledged and we would improve about this. And we will work further about additional utensils in the room. Your kind and positive feedback are appreciated. Thank you very much and looking forward having you here again in the near future. Best Regards,

3 out of 5

Nice hotel

Great staff, good location, close to beach, pool steeps into the water needs Hand Rail for safety , notice some people slipping over

Posted by , from Austraila on 14 Jul. 2018

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Comment from Hotel Management

18 Jul. 2018 by The Charm Resort Phuket

Thank you for your feedback. Please accept our sincerest apologies for the disappointment you experienced about the service quality. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.

4 out of 5
Great report close to Patong Beach and activities, shuttle bus daily to JungCeylon Shopping centre. Friendly staff, beaut pool, great breakfast and other meals were of good quality

Posted by , from NSW on 13 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by The Charm Resort Phuket

Thank you for your positive comments on our resort as well as our staff. We trust you had a wonderful stay and we certainly look forward to your return when you next travel to Phuket

Property Features

The Charm Resort Phuket offers its guests an outdoor pool, a kid's pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. A terrace, tour or ticket assistance, and coffee/tea in common area are also featured at the family-friendly The Charm Resort Phuket. An area shuttle within 3 kilometers and A shopping centre shuttle are free. Self parking is free. This 4-star Patong resort is smoke free.

  • 246 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (33.4 km / 20.8 mi)
  • Property shuttles: Free area shuttle within 3 kilometers and shopping centre shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

The Charm Resort Phuket offers 246 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to balconies. 40-inch Plasma televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Patong resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • DVD player
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Allure Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Sky bar – This poolside rooftop bar serves brunch and lunch. Happy hour is offered.

Lobby lounge – On-site lobby lounge. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 16

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1050.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at The Charm Resort Phuket

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 1,000 per room
  • Rollaway bed fee: THB 1050.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charm Resort Phuket Patong
  • Charm Resort Phuket
  • Charm Phuket Patong
  • Charm Phuket
  • The Charm Resort Phuket Patong

You should know

  • The Charm Resort Phuket offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 7 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.