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4.0 out of 5

"On arrival the greeting was not delivered well. There was hair on the bed head board and in the draws too. Heavy dust on the mosaic wall feature and o ... " More

By a verified traveller on Sun 16 Apr 2023

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Hotel Description

At Swan River Hotel, you'll be 1.4 km (0.9 mi) from Ascot Racecourse and 5.6 km (3.5 mi) from Crown Perth. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a 24-hour front desk. Other amenities include a conference center, a coffee shop/cafe, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of RV/bus/truck parking.

Sights within a 10-minute drive of this 4-star Ascot hotel include Optus Stadium and WACA.

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$238* Per night/room 24 Jun. - 25 Jun.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swan River Hotel ratings based on 366 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swan River Hotel

Everyone (233) Couples (86) Business (2) Family (35)
3 out of 5
On arrival the greeting was not delivered well. There was hair on the bed head board and in the draws too. Heavy dust on the mosaic wall feature and other locations. Two beds were pushed together to create what seemed to be a massive king bed but was always drawn to falling in the gap which made it uncomfortable. There was no bottom sheet, only a mattress protector which was fitted wrong anyway. There was only two pillows which showed a lack of creativity and consideration. Breakfast was enjoyable, the guy serving us was exceptionally helpful.

Posted by on 16 Apr. 2023

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3 out of 5
Wicked

Posted by on 6 Apr. 2023

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1 out of 5
On duty manger lack of high managment to sort out issues

Posted by on 26 Mar. 2023

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5 out of 5
Always on point

Posted by on 26 Mar. 2023

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3 out of 5
The hotel was clean and comfortable but the decor is very outdated.

Posted by on 10 Mar. 2023

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5 out of 5
Room was beautiful & great surroundings, awesome property to stay, highly recommend

Posted by on 2 Mar. 2023

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2 out of 5
Room had cobwebs , coffee table covered with marks from previous guests classes hadn't been cleaned. Wine glasses in room were filthy with lipstick marks on them. No complementary water in the fridge.

Posted by on 19 Feb. 2023

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1 out of 5
Accidently booked for the wrong date. I wasn't able to get a refund or change my booking date. So I paid for a room without staying there

Posted by on 1 Feb. 2023

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5 out of 5
The place was clean and staff friendly

Posted by on 31 Jan. 2023

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4 out of 5
clean and comfortable

Posted by on 27 Jan. 2023

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Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3228 square feet (300 square meters) and includes a conference center. A fitness center, a terrace, and a garden are also featured at the business-friendly Swan River Hotel. Limited free parking is available on a first-come, first-served basis.

  • 100 guestrooms or units
  • 5 buildings
  • 3228 sq ft of conference space
  • 300 sq m of conference space
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Bassendean Ashfield Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Swan River Hotel offers 100 accommodations with safes and hair dryers. 42-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM.

The Swan at Ascot - Onsite restaurant.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Cribs (infant beds) are available for AUD 50.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 3
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 16
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 12–35 for adults, and AUD 12–35 for children
  • Early check-in fee: AUD 60 (subject to availability)
  • Late check-out fee: AUD 60 (subject to availability)
  • Crib (infant bed) fee: AUD 50.0 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • International Water Hotel Ascot
  • International Water Hotel
  • International Water Ascot
  • Swan River Hotel Hotel
  • Swan River Hotel Ascot
  • Swan River Hotel Hotel Ascot
  • International on the Water Hotel
  • Swan River Hotel (formerly known as International on the Water)

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.