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Renaissance Palm Springs Hotel

4.0 star property
Art Deco Palm Springs hotel connected to the convention centre, a quick walk to Palm Springs Convention Center

Photo gallery for Renaissance Palm Springs Hotel

View from room
Terrace/patio
Premium bedding, down duvets, pillow-top beds, in-room safe
Outdoor pool
37-inch LCD TV with satellite channels, TV, iPod dock

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$247
includes taxes & fees
8 May - 9 May

Explore the area

Map
888 East Tahquitz Canyon Way, Palm Springs, CA, 92262
  • Palm Springs Convention Center
    ‪8 min walk‬
  • Palm Springs Art Museum
    ‪15 min walk‬
  • Palm Springs Air Museum
    ‪7 min drive‬
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony (Allergy Friendly)

Outdoor pool

Room, 1 King Bed, Balcony (Allergy Friendly)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Allergy Friendly)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Allergy Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Poolside (Balcony)

Outdoor pool

Room, 1 King Bed, Poolside (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Pool View (Balcony)

37-inch LCD TV with satellite channels, TV, iPod dock

Suite, 1 King Bed with Sofa bed, Pool View (Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Mountain View

37-inch LCD TV with satellite channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Mountain View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Allergy Friendly)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony (Allergy Friendly)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 33.9 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Allergy Friendly)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Allergy Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View (Balcony)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 33.9 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 33.9 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Palm Springs

Renaissance Palm Springs Hotel puts you in the heart of Palm Springs, connected to the convention centre and within a 20-minute stroll of Palm Springs Convention Center and Palm Springs Art Museum. Highlights at this family-friendly hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .Rocks Lounge serves American cuisine and is open for lunch and dinner. Pool Bar is the hotel's own bar. Enjoy the gym, Hot tub, steam room and kids' swimming pool. 30000 square feet (2787 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning cooked-to-order breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Downtown Palm Springs hotel include Indian Canyons Golf Resort and Palm Springs Air Museum.

What's nearby

  • Palm Springs Convention Center - 8 min walk - 0.7 km
  • Palm Springs Art Museum - 15 min walk - 1.3 km
  • Indian Canyons Golf Resort - 5 min drive - 4.9 km
  • Palm Springs Air Museum - 7 min drive - 7.3 km
  • Palm Springs Aerial Tramway - 15 min drive - 11.3 km

Getting around

  • Palm Springs Station - 21 min drive
  • Palm Springs, CA (PSP-Palm Springs Intl.) - 7 min drive

Restaurants

  • ‪Cascade Lounge - ‬10 min walk
  • ‪Sherman's Deli and Bakery - ‬7 min walk
  • ‪Hunters Video Bar - ‬11 min walk
  • ‪Koffi Central - ‬5 min walk
  • ‪Chill Lounge - ‬12 min walk

About this property

Renaissance Palm Springs Hotel

Art Deco Palm Springs hotel connected to the convention centre, a quick walk to Palm Springs Convention Center
Renaissance Palm Springs Hotel offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a steam room. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 30000 square feet (2787 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Renaissance Palm Springs Hotel. For a fee, parking is available.

This 4-star Palm Springs hotel is smoke free.

  • 410 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Conference rooms
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue
Renaissance Palm Springs Hotel offers 410 accommodations with iPod docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Exterior

Riviera Resort Palm Springs

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
3.8 out of 5, Good, 2,278 reviews
The price is AU$357
includes taxes & fees
26 May - 27 May
Riviera Resort Palm Springs

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 35 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 30 for adults and USD 30 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • DATE Restaurant
  • Pool Bar
  • Rocks Lounge

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Free cot
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 30,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (84 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (173 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 30.00 for adults and from USD 30.00 for children
  • Self-parking fee: USD 35 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Renaissance Palm Springs
Palm Springs Hotel Renaissance
Palm Springs Renaissance
Palm Springs Renaissance Hotel
Renaissance Hotel Palm Springs
Renaissance Palm Springs
Renaissance Palm Springs Hotel
Renaissance Palm Springs
Renaissance Palm Springs Hotel Hotel
Renaissance Palm Springs Hotel Palm Springs
Renaissance Palm Springs Hotel Hotel Palm Springs

Frequently asked questions

What is the cancellation policy at Renaissance Palm Springs Hotel?

Renaissance Palm Springs Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Palm Springs Hotel?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Renaissance Palm Springs Hotel on 8 May 2025 start from AU$246.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Palm Springs Hotel?

Yep, Renaissance Palm Springs Hotel has a self car park for USD 35 per day.

Does Renaissance Palm Springs Hotel have a pool?

Yep, and guests love it! Renaissance Palm Springs Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Renaissance Palm Springs Hotel?

Renaissance Palm Springs Hotel features an outdoor pool, 1 hot tub and 2 bars. All guestrooms come with pillowtop beds and premium bedding.

What makes Renaissance Palm Springs Hotel a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Renaissance Palm Springs Hotel.

Is Renaissance Palm Springs Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Renaissance Palm Springs Hotel is a hit with families.

Does Renaissance Palm Springs Hotel serve breakfast?

Yeah, cooked-to-order brekkie is served daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Renaissance Palm Springs Hotel?

No, Renaissance Palm Springs Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Palm Springs Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Palm Springs Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Renaissance Palm Springs Hotel?

No, only service animals are allowed.

Is there a golf course on site at Renaissance Palm Springs Hotel?

There isn't one on site, but O'Donnell Golf Club is a short 16-minute walk away.

Renaissance Palm Springs Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 660 out of 1104 reviews
Rating 8 - Good. 221 out of 1104 reviews
Rating 6 - Okay. 113 out of 1104 reviews
Rating 4 - Poor. 60 out of 1104 reviews
Rating 2 - Terrible. 50 out of 1104 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, convenient with nice staff. Guest Parking and coffee should not be charged to guests.
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Great staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Simon

Liked: Cleanliness
Good location, great pool. Would
Stayed 4 nights in Dec 2024

10/10 Excellent

roger

Liked: Staff & service, property conditions & facilities
Very nice. Great staff
Stayed 3 nights in Jan 2025

6/10 Okay

Larae

Liked: Cleanliness, staff & service, amenities
Did not like the fact it does not accept cash. Credit card only
Stayed 6 nights in Dec 2024

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to downtown rooms are a bit dated though clean housekeeping could be more organized for long staying guests the front desk staff are great so helpful
Stayed 16 nights in Dec 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The rooms were clean, staff were friendly and we had a great time using the pool.
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view from the balcony of the Casino fireworks on NYE.
Stayed 1 night in Dec 2024

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Staff were great. Food and drinks as well.
Stayed 5 nights in Dec 2024

4/10 Poor

NERY DE LA

Stayed 1 night in Dec 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keesha at the front desk was awesome! Great service.
Stayed 1 night in Jan 2025

10/10 Excellent

Therese Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff and location were all excellent. Our only complaint was the music played at the pool. It was very loud and an unappealing type of music.
Stayed 4 nights in Dec 2024

10/10 Excellent

Takashi, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there New Year’s Eve and new year day. They serve free sparkling wine to celebrate a new year at its lobby.
Stayed 2 nights in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Natasha

Disliked: Amenities
I just stayed here for six nights, choosing this Marriott property based on its appealing photos and my positive past experiences with the brand. This trip was particularly special, as it was my parents’ first vacation in five years, and I was eager to make it memorable for them. Unfortunately, the stay was profoundly disappointing due to several significant issues: Room Condition: • The room was in disrepair: dirty surfaces, a moldy bathroom, filthy vents, and multiple non-functioning outlets. • Lighting was inadequate; a lamp was placed without a nearby outlet, leaving the room extremely dark at night. Housekeeping Failures: • One day, the room was not cleaned at all. • On other days, service was incomplete—only the trash was taken out, and essentials like towels, toilet paper, and coffee were not replenished. • The bed was made just once during our stay, and it was done so poorly it looked like a child had done it. • I had to call repeatedly for basic items, which is unacceptable for a property of this standard. Hotel Amenities: • The pool loungers were old and grimy. • The heavily perfumed lobby caused sneezing and discomfort. Billing Issues: • At checkout, an unauthorized charge appeared. • While it was removed after I questioned it, the concierge refused to provide an itemized breakdown, leaving the situation unresolved and highly suspicious.
Stayed 6 nights in Dec 2024

10/10 Excellent

Tung

Stayed 2 nights in Dec 2024

8/10 Good

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Close enough to the main strip while still bring quiet and cosy. Big pool.
Stayed 4 nights in Dec 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in all departments were so accomodating and helpful, and friendly especially the lead concierge. Charissa helped set us up in better 2nd room for rest of family. The new years day extras was so nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

The room was nice for an overnight stay.
Stayed 1 night in Dec 2024