See all properties
Save

Continental Caribe Bay

Property class: 3.5

Photo gallery for Continental Caribe Bay

Pool
Lobby sitting area
Dining
Terrace/patio
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Av Heroes 171 Col. Centro, Chetumal, QROO, 77000
  • Place, Museum of Maya Culture
    ‪2 min walk‬
  • Place, Museo de la Ciudad
    ‪5 min walk‬
  • Place, Palacio Municipal De Othon P. Blanco
    ‪18 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Double Room

Room

Standard Double Room

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Room

Junior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Chetumal

Continental Caribe Bay puts you in the heart of Chetumal, within steps of Museum of Maya Culture and Museo de la Ciudad. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Nah Balam, serves international cuisine and is open for breakfast, lunch and dinner. 0 square feet (0 square metres) of event facilities include 4 meeting rooms and a conference centre. Added amenities include free Wi-Fi in public areas and a gym. .With a stay at this 3.5-property class Centro Histórico hotel, you'll be 1.2 km (0.8 mi) from Fisherman's Fountain and 3.9 km (2.4 mi) from Santuario del Manati.

What's nearby

  • Museum of Maya Culture - 2 min walk - 0.2 km
  • Museo de la Ciudad - 5 min walk - 0.4 km
  • Malecón de Chetumal - 14 min walk - 1.2 km
  • Fisherman's Fountain - 16 min walk - 1.4 km
  • Palacio Municipal De Othon P. Blanco - 18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive

Restaurants

  • La Peninsula
  • ‪Antojitos Gloria - ‬5 min walk
  • ‪Restaurant Pantoja - ‬3 min walk
  • ‪Carnitas Estilo Michoacan Medina - ‬6 min walk
  • ‪Restaurant Chetumal - ‬1 min walk

About this property

Continental Caribe Bay

There's a restaurant on site. WiFi is free in public spaces. Continental Caribe Bay offers its guests an outdoor pool and a fitness centre. Event space at this hotel measures 0 square feet (0 square metres) and includes a conference centre. The business-friendly Continental Caribe Bay also features a terrace, a garden, and room service (during limited hours). Self parking is free.
  • 85 guestrooms or units
  • 4 levels
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Conference centre
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • ATM
  • Dining venue
Continental Caribe Bay offers 85 air-conditioned accommodations, with free toiletries. Cable televisions are provided.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

A poolside area with lounge chairs and a person relaxing by the pool.
Hotel Los Cocos Chetumal
Centro Histórico
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.2 out of 5, Very good, 442 reviews
The price is AU$101
includes taxes & fees
19 Oct - 20 Oct
Hotel Los Cocos Chetumal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Nah Balam

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 20

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Continental Caribe Bay

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Capital Plaza Chetumal
Capital Plaza Hotel Chetumal
Capital Plaza Hotel
Continental Caribe Bay Hotel
Continental Caribe Bay Chetumal
Continental Caribe Bay Hotel Chetumal

Frequently asked questions

What is the cancellation policy at Continental Caribe Bay?

Continental Caribe Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Continental Caribe Bay?

Yep, Continental Caribe Bay has a free self car park.

Are there any beaches close to Continental Caribe Bay?

The closest beach to Continental Caribe Bay is Dos Mulas (2 km).

Does Continental Caribe Bay have a pool?

Continental Caribe Bay has an outdoor pool.

Is there a free airport shuttle available at Continental Caribe Bay?

No, Continental Caribe Bay does not offer an airport shuttle service.

Is there a bar or restaurant at Continental Caribe Bay?

Yep, you can grab a meal at Continental Caribe Bay's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Continental Caribe Bay?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at Continental Caribe Bay?

No, pets and service animals are not allowed.

Continental Caribe Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 768 reviews
Rating 8 - Good. 310 out of 768 reviews
Rating 6 - Okay. 87 out of 768 reviews
Rating 4 - Poor. 28 out of 768 reviews
Rating 2 - Terrible. 9 out of 768 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and staff was very friendly and accomodating.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when traveling through Chetumal.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness
The Junior Suite was very nice. Absolutely loved the bed.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Friendly and helpful staff.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was very relaxing because of the quiet area even thought in was by the market. The staff was very friendly.
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had enough space for ourselves. Also the tidiness of the place was a plus.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Always clean
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
By the Mayan museum, downtown area.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
A bit aged but bed was comfortable. The hotel was clean but aged a bit.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
Hotel is in good condition but needs a little work. It was probably in better condition n when it changed ownership.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never enjoyed such soft and comfortable beds at a hotel in Chetumal before. The staff tried their best to understand me as me or my friends could not speak Spanish. The attendant was attentive and help us get to our rooms with ease.
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Clean pool. Good parking. Old building shows it age. Bathroom towels not clean.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Every thing
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast efficient friendly check in and bellboy service. Had a quick dip in the pool and it had bar/food service. Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I would recommend. Cons: there was the same room service food/tray in the corridor for our entire stay. The safes don’t work in the rooms.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please tell experience
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
owner was there and immediately took care of problems we talked to her about. really interested in fixing things while we were there, rooms nice, beds comfortable, need some improvements, but overall good stay. restaurant just ok but they say making changes to improve menu.
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Ok
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Ac was old
Stayed 2 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was moldy, outdated & had absolutely no WiFi service. Not even my personal data plan worked at this hotel.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was old.
Stayed 3 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Staff & service

Run Forest RUN...

Customer service is aweful. Not friendly and too noisy. No information related to hotel..such as restuarant on site and other services.They claimed to have a gym...2 bikes that were not working...no AC abd smell is not good. I will not recommend it to my enemies
Stayed 3 nights in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación descuidada, olor a humedad, en general el hotel parece abandonado, lo conoci cuando era holiday inn y capital plaza y realmente esta en el abandono, en lo personal busquen otra opción de hospedaje.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localizacion excelente, seguro , puedes caminar , el personal amable , limpieza impecable.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel.No tiene mucho estacionamiento
Stayed 2 nights in Jul 2025