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The Grove Resort & Water Park Orlando

4.0 star property
Lakefront resort with 3 restaurants and 6 outdoor pools

Photo gallery for The Grove Resort & Water Park Orlando

Aerial view
3 bars/lounges, 3 poolside bars
Lake
3 restaurants, breakfast, lunch, dinner served; American cuisine
Building design

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Laundry
  • Parking available
The current price is AU$325
includes taxes & fees
16 July - 17 July

Explore the area

Map
14501 Grove Resort Avenue, Winter Garden, FL, 34787
  • Surfari Water Park
    ‪2 min walk‬
  • Disney's Animal Kingdom® Theme Park
    ‪13 min drive‬
  • Magic Kingdom® Park
    ‪20 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪41 min drive‬

Room options

View all photos for Studio (Terraces)

Studio (Terraces)

Studio (Terraces)

7.8 out of 10
Good
(26 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
2 bedrooms
Ceiling fan
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 2 Bedrooms, Accessible

2 bedrooms, premium bedding, down duvets, in-room safe

Condo, 2 Bedrooms, Accessible

8.2 out of 10
Very good
(14 reviews)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 118 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Terraces)

2 bedrooms, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom (Terraces)

7.8 out of 10
Good
(32 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Condo, 3 Bedrooms (3 Bath)

52-inch flat-screen TV with cable channels

Condo, 3 Bedrooms (3 Bath)

7.4 out of 10
Good
(50 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 143 sq m
  • Water view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 3 Bedrooms (3 bath)

52-inch flat-screen TV with cable channels

Condo, 3 Bedrooms (3 bath)

7.4 out of 10
Good
(39 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 143 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 3 Bedrooms, 2 Bathrooms

52-inch flat-screen TV with cable channels

Condo, 3 Bedrooms, 2 Bathrooms

8.0 out of 10
Very good
(67 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 130 sq m
  • Water view
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, in-room safe

Condo, 2 Bedrooms

8.8 out of 10
Excellent
(213 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 118 sq m
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Condo, 3 Bedrooms, Accessible

52-inch flat-screen TV with cable channels

Condo, 3 Bedrooms, Accessible

7.6 out of 10
Good
(9 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 130 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, in-room safe

Condo, 2 Bedrooms

8.4 out of 10
Very good
(152 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
Blackout curtains
  • 118 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 3 Bedrooms, 2 Bathrooms

52-inch flat-screen TV with cable channels

Condo, 3 Bedrooms, 2 Bathrooms

8.4 out of 10
Very good
(162 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 130 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, in-room safe

Condo, 2 Bedrooms

8.6 out of 10
Excellent
(67 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 118 sq m
  • Water view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Terraces)

2 bedrooms, premium bedding, down duvets, in-room safe

Suite, 2 Bedrooms (Terraces)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Blackout curtains
  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, in-room safe

Condo, 2 Bedrooms

8.6 out of 10
Excellent
(138 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 118 sq m
  • Water view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

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About the area

Winter Garden

A family-friendly stay in Four Corners awaits you at The Grove Resort & Water Park Orlando. You'll be 0.5 km (0.3 mi) from Surfari Water Park and 11.5 km (7.2 mi) from Orange County National Golf Club. Highlights at this resort include 3 restaurants, 6 outdoor swimming pools and a free water park. .The café, Alfresco Market, is open for breakfast and dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the resort. Enjoy the 2 hot tubs, 24-hour gym and lazy river plus access to boat tours. Additionally, you'll find a children's swimming pool, a 24-hour business centre and a coffee shop/cafe. Full breakfast is available daily between 8 AM and 11 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Four Corners resort include Disney Springs™ and Disney's Hollywood Studios®.
View more Resorts in OrlandoOpens in a new window

What's nearby

  • Surfari Water Park - 2 min walk - 0.2 km
  • Disney's Animal Kingdom® Theme Park - 13 min drive - 11.1 km
  • Disney's Hollywood Studios® - 17 min drive - 16.8 km
  • Epcot® - 19 min drive - 19.1 km
  • Magic Kingdom® Park - 20 min drive - 17.5 km

Getting around

  • Kissimmee Station - 29 min drive
  • Orlando International Airport (MCO) - 40 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Chick-fil-A - ‬7 min drive
  • ‪Valencia Restaurant - ‬9 min walk
  • ‪Culver's - ‬4 min drive
  • ‪Breezes Restaurant & Bar - ‬8 min drive

About this property

The Grove Resort & Water Park Orlando

Lakefront resort with 3 restaurants and 6 outdoor pools
The Grove Resort & Water Park Orlando offers its guests a complimentary water park, 6 outdoor swimming pools, and 2 hot tubs along with a lazy river and a waterslide. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges.

Business amenities include a 24-hour business centre and 4 meeting rooms. A children's pool, a 24-hour fitness centre, and an arcade/games room are also featured at the family-friendly The Grove Resort & Water Park Orlando. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Four Corners resort.

  • 865 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 6000 sq ft of conference space
  • Built in 2017
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
The Grove Resort & Water Park Orlando offers 865 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 52-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

Languages

English, Spanish

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Property amenities

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 30.89 per night)
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 8 AM to 11 AM for a fee: USD 10 to 30 per person
  • 3 bars/lounges
  • 3 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Alfresco Market
  • Longboard Bar & Grill
  • The Springs Bar & Grill
  • Valencia Restaurant

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 6 outdoor pools
  • Arcade/game room
  • Boat tours
  • Children's club
  • Children's pool
  • Fishing
  • Free water park
  • Heated pool
  • Lazy river
  • Mini golf
  • Outdoor pool (guest access)
  • Shopping
  • Surf lessons
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Fenced pool
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 6,000 square feet of conference space

Outdoors

  • Dock
  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (97 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in fee: USD 84.38
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 112.50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 20.0 per week.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 per person
  • Covered self-parking fee: USD 30.89 per night (in/out privileges)
  • Early check-in fee: USD 84.38 (subject to availability)
  • Late check-out fee: USD 112.50 (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size
  • Crib (infant bed) fee: USD 20.0 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grove Resort Winter Garden
Grove Resort Orlando Winter Garden
Grove Orlando Winter Garden
The Grove Resort Orlando
The Grove & Water Park Orlando
The Grove Resort Water Park Orlando
The Grove Resort & Water Park Orlando Resort
The Grove Resort & Water Park Orlando Winter Garden
The Grove Resort & Water Park Orlando Resort Winter Garden

Frequently asked questions

What is the cancellation policy at The Grove Resort & Water Park Orlando?

The Grove Resort & Water Park Orlando offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grove Resort & Water Park Orlando?

As of 15 July 2025, prices found for a 1-night stay for 2 adults at The Grove Resort & Water Park Orlando on 16 July 2025 start from AU$324.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grove Resort & Water Park Orlando?

Yep, The Grove Resort & Water Park Orlando has a secured covered self car park with in/out privileges for USD 30.89 per night. Onsite parking is limited.

Are there any beaches close to The Grove Resort & Water Park Orlando?

The closest beach to The Grove Resort & Water Park Orlando is Melt-Away Bay (7.6 km).

Does The Grove Resort & Water Park Orlando have a pool?

Yep, and guests love it! Take your pick from 6 outdoor swimming pools, a heated pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Does The Grove Resort & Water Park Orlando have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Grove Resort & Water Park Orlando?

The Grove Resort & Water Park Orlando features 3 poolside bars, 6 outdoor pools and 2 hot tubs.

What makes The Grove Resort & Water Park Orlando a romantic place to stay?

Al fresco dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Grove Resort & Water Park Orlando.

Is The Grove Resort & Water Park Orlando family-friendly?

You bet! With amenities such as a children's club, a children's pool and an arcade, it's no surprise that The Grove Resort & Water Park Orlando is a hit with families.

Does The Grove Resort & Water Park Orlando serve breakfast?

Sure does, full breakfast is available daily between 8 AM and 11 AM.

Is there a free airport shuttle available at The Grove Resort & Water Park Orlando?

No, The Grove Resort & Water Park Orlando does not offer an airport shuttle service.

Is there a bar or restaurant at The Grove Resort & Water Park Orlando?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at The Grove Resort & Water Park Orlando?

Check-in begins at 4 PM. Check-out time is 10:00 AM.

Are pets allowed at The Grove Resort & Water Park Orlando?

No, only service animals are allowed.

The Grove Resort & Water Park Orlando Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 3882 out of 8130 reviews
Rating 8 - Good. 1753 out of 8130 reviews
Rating 6 - Okay. 1238 out of 8130 reviews
Rating 4 - Poor. 610 out of 8130 reviews
Rating 2 - Terrible. 647 out of 8130 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

ROSA and ARMANDO, OLD BRIDGE

Liked: Cleanliness
Stayed 5 nights in Apr 2025

6/10 Okay

john

Disliked: Cleanliness
Cleanliness lacking
Stayed 7 nights in Apr 2025

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Condo type appartement . Excellent for a family
Stayed 7 nights in Apr 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and kids had a blast! I loved that the kitchen was stocked with everything we needed to cook with. We definitely will stay here again!
Stayed 6 nights in Mar 2025

10/10 Excellent

Leta

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun & kid friendly
Stayed 1 night in Apr 2025

8/10 Good

Emma, Phoenixville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought family here for spring break vacation and we enjoyed our stay. Pros: beautiful grand entry lined with palm trees, modern suite with generous amount of space and screened in balcony, nice sized pools and waterpark, complimentary golf cart service to enjoy amenities at sister property, good customer service, good quality of food and drinks, and overall upkeep was decent. Some areas for improvement would be: food was overpriced, some furniture in lobby could be updated, some shades in rooms need to be replaced.
Stayed 5 nights in Apr 2025

10/10 Excellent

Chelsi

Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Terraces was supposed to b vip but other than a private pool area there was nothing else special. Most of the dining options were available only at the main building. Staff services for important questions and amenities were located also in the main building. You could not speak to someone on the phone you had to got to the main building for help.
Stayed 3 nights in Apr 2025

10/10 Excellent

janetsy

Stayed 2 nights in Mar 2025

10/10 Excellent

Tatiana

Stayed 4 nights in Apr 2025

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness
Room was not ready for check in and waited almost 3 hrs Dining on site is not great. They need to bring in an outside company to run there dining services
Stayed 4 nights in Apr 2025

10/10 Excellent

Oscar, Miami

Stayed 3 nights in Apr 2025

8/10 Good

Jens Erik, Danbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are spacious so great for large groups and it is well equipped in kitchen and laundry room. Navigating the hallways is quite confusing.
Stayed 5 nights in Feb 2025

10/10 Excellent

Breshirdyrail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family

Hidden fees

The hotel was very new but the finish was poor also there were hidden charges on arrival. we had a two night stay costing around £400 and we were charged £110 in additional fees for parking and services.
Stayed 2 nights in Apr 2025

10/10 Excellent

ophelie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay for the price

10/10 Excellent

Kalin E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for family of 4.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kaitlyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the water park! Area was nice and clean.
Stayed 2 nights in Apr 2025

2/10 Terrible

Princess

Disliked: Cleanliness, staff & service, property conditions & facilities
This was one the worst place I ve ever stayed in. First the utensils in the unit was so used up it needed replacement and you can tell it was bought from a dollar store. There was hardly anything pots or pans but they were filthy I had to wash the it couple times I dishwasher before I thought about using them. A single sponge was not provided . Extra trash bag was also not provided. As far as spa , I’ve tried several times to reach the spa and no luck so I texted the number that was texting us daily marketing text about it and the response I received was “we don’t have spa” I mean I’m confused when it says in their amenities spa and to contact agent for appt and the resort literally says “resort and SPA” . Next I’ve tried several times to scan the QR that was provided in the unit and it always directed to “bad gateway” . We also went to the restaurant to try and dine and it was 25 minutes wait and 45 minutes wait when there was no one at the restaurant. The host seemed very unaccomodating. For a huge resort there was only one restaurant open till 10pm out of the restaurant they advertised it was misleading. My family chose to wait and was given a buzzer and when we decided to just go outside of the resort I simply and kindly asked the front desk lady if I can just give her the buzzer since the retaurant was a long walk so my kids and I can catch the other restaurant before closing the lady gave me an attitude rolled her eyes and responding with “I guess and
Stayed 5 nights in Apr 2025

10/10 Excellent

Lyanet, Miami

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful beach vacation time with my family ❤️❤️❤️
Stayed 2 nights in Feb 2025

2/10 Terrible

csilla, mountain view

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Denying towels for pool after pre-checking in and asking us to pay $75 if we want towels sooner than 4pm is just a plain rip off. Even though our room was ready we couldn't go in unless pay more $$$$. I already paid for my stay and even though I arrived earlier but also I checked our earlier! Of course no one cared about it.... Denying basic service will made me feel unwelcomed and targeted to be ripped off... we were by the pool without towels for hrs... I will not recommend this property to my friend for sure. Your policies are ridiculous and you are looking for people to rip off...
Stayed 4 nights in Apr 2025

10/10 Excellent

Renesha

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Apr 2025

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean
Stayed 7 nights in Apr 2025

4/10 Poor

Tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed last year and it was great. It
Stayed 6 nights in Apr 2025