6/10 Okay
Jeff
4 Sept 2025
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
They can do better…
I used the Hilton app to check in and reserve my room. “Bypass the desk on check-in“ it said. So I grabbed all my luggage and went to my assigned room expecting to use the virtual key in the app. It did not work. I grabbed all the luggage again and rode back down five floors to the front desk, where they told me they had changed my room number without notifying me. I got two plastic keys and went to the new room. The plastic keys worked, but the “updated” virtual key on my phone still didn’t work. Annoying, but no biggie. So we got unpacked and sat down on the bed to check the weather and found that the TV didn’t work. After a call to the front desk, they sent someone up who found that the remote batteries were dead. He replaced the batteries very quickly, and we are back in business. Other than that, the room was fine but there was a very large, dark stain on the carpet outside the bathroom door, and lots of crumbs under the edges of the bed. Normally, I love Doubletree, but this one just wasn’t up to standard.
Jeff
Stayed 1 night in Sep 2025