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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
Outdoor banquet area
2 outdoor pools, pool umbrellas, pool loungers
On the beach, beach cabanas, beach umbrellas, beach towels
5 bars/lounges, 2 poolside bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Hot tub
  • Bar
The current price is AU$581
includes taxes & fees
19 Oct - 20 Oct

Explore the area

View map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Place, Vallarta Adventures
    ‪16 min walk‬
  • Place, Nayar Vidanta Golf
    ‪3 min drive‬
  • Place, Nuevo Vallarta Beach
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room Double Beds

7.4 out of 10
Good
(10 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Partial Ocean View King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Partial Ocean View (Two Bedrooms)

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Family Partial Ocean View (Two Bedrooms)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 69 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 195 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View King

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Ocean View King

8.0 out of 10
Very good
(18 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(38 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King Bed

Deluxe Room King Bed

Deluxe Room King Bed

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Diamond Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Diamond Ocean View King Bed

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Nuevo Vallarta

You'll be connected to the convention centre at Hard Rock Hotel Vallarta - All Inclusive, and within a 30-minute stroll of Bay of Banderas and Vallarta Adventures. Highlights at this luxury property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body scrubs along with access to the sauna. The buffet restaurant, The Market, serves international cuisine. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 hot tubs and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Nuevo Vallarta property include Nayar Vidanta Golf and Nuevo Vallarta Beach.

What's nearby

  • Vallarta Adventures - 16 min walk - 1.3 km
  • El Tigre Golf Club - 2 min drive - 1.6 km
  • Nayar Vidanta Golf - 3 min drive - 2.3 km
  • Mayan Palace Nuevo Vallarta Golf Course - 3 min drive - 2.3 km
  • Nuevo Vallarta Beach - 3 min drive - 2.0 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Kabah Sushi Bar - ‬7 min walk
  • ‪Tulum Restaurant - ‬4 min drive
  • ‪Copán Sunset Sky Bar - ‬10 min walk
  • ‪JUDE Bistro & Bar - ‬7 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Some rates at Hard Rock Hotel Vallarta - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Vallarta property is smoke free.

  • 362 guestrooms or units
  • 8 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.5 out of 5, Wonderful, 1,004 reviews
The price is AU$695
includes taxes & fees
27 Sept - 28 Sept
Velas Vallarta Suites Resort All Inclusive

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on 19 Oct 2025 start from AU$580.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel Vallarta - All Inclusive?

The closest beach to Hard Rock Hotel Vallarta - All Inclusive is Nuevo Vallarta Beach (0.6 km).

Is there a spa on site at Hard Rock Hotel Vallarta - All Inclusive?

Yep, there is an onsite spa at Hard Rock Hotel Vallarta - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as sports massages.

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Hard Rock Hotel Vallarta - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Hard Rock Hotel Vallarta - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Vallarta - All Inclusive.

Is Hard Rock Hotel Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hard Rock Hotel Vallarta - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Vallarta - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Vallarta - All Inclusive serve breakfast?

Yep, free cooked-to-order brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Vallarta - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Vallarta - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Vallarta - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Vallarta - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Vallarta - All Inclusive?

There is a golf course next to Hard Rock Hotel Vallarta - All Inclusive.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 619 out of 1158 reviews
Rating 8 - Good. 289 out of 1158 reviews
Rating 6 - Okay. 150 out of 1158 reviews
Rating 4 - Poor. 46 out of 1158 reviews
Rating 2 - Terrible. 54 out of 1158 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Alfonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good hotel for family
Stayed 2 nights in May 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Valerie

Travelled with family, Travelled with group
Disliked: Amenities
We were promised a bottle of wine each night for being Expedia VIP and we didn’t get not even 1. We brought it up twice to reception and the concierge, and they promised to bring it up but never did. Outdoor restaurants had a dress code of no sandals or tank tops and unfortunately, we didn’t come prepared. We weren’t told that dress code would be required within the confirmation or upon check in. Our room was located on the sixth floor and the minute you walked out of the elevator to walk to your room. There was a stench that almost smelled like moldy. That stench stuck on our clothes to wear what we had to wash all of our clothes whether they were clean or not when we got home.
Stayed 4 nights in Jun 2025

8/10 Good

Janell, Roseville

Stayed 3 nights in Jun 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good

Overall great stay. Except we could hear people making a ton of noise above us all nights. They also failed to bring us breakfast the morning of an excursion we booked through them so we had to skip it. But otherwise bill ice stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Solid family fun. Nothing negative to say about this property. Focused on cleanliness, great food and family fun. Chino and Adrian were the highlight at the Sun Bar. They were always welcoming and had lovable personalities.
Stayed 5 nights in Jun 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
French balconies
Stayed 4 nights in Jun 2025

10/10 Excellent

Sandra, Downey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Jun 2025

8/10 Good

Lorene

Stayed 7 nights in Apr 2025

2/10 Terrible

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They have people trying to make you a member and they follow you & harras you
Stayed 3 nights in Jun 2025

10/10 Excellent

Liliana

Stayed 7 nights in May 2025

6/10 Okay

Jami

Stayed 5 nights in Jun 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Christine

Travelled with family, Travelled with family and small children
Super friendly staff and resort was decent but needs a lil updates. Room looks a bit old. Need more food options as staying 6 nights, got tired of it by day 4. Overall decent stay for families traveling with kids.
Stayed 6 nights in Jun 2025

8/10 Good

Janice, Hollister

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2025

6/10 Okay

Denise

Travelled with family
Liked: Staff & service
The restaurant service was great. The alcohol tasted watered down.
Stayed 6 nights in Jun 2025

2/10 Terrible

Edgar

Liked: Cleanliness, property conditions & facilities
We had a really unpleasant experience/time at the main bar over by the lobby. I was there sitting watching a live band and there was a guy really drunk acting up and saying all kinds of stuff to all people there meaning stuff and clients. He come to me really close two times and I ask the stuff there to call security but they never come. After almost one hr or more I walk back to the bar to grabe a drink and he Approach Me one more time and we started to argue then he push me so we started fighting. After All This Finally Security got there and the manager at the time Ernesto Perez kick me out of the hotel 1:10 AM his excuse to do that Wednesday I was alternating the order and the safety of the public people there. I told him to please check the cameras and see what was happening and why it everything escalated to the point his answer was like I don’t need to check any cameras I make the decisions here which I answer all the above you know I’ve been sitting here for an hour asked for security to come take this guy out of the bar and he say he never got a call and it was all my fault. That was my first night there and I have two more nights to go and I say fine. You know I don’t wanna argue. All I want. Is you to reimburse my money back since you’re kicking me out and he didn’t wanna kick out the other person that started everything I had two people that go with me and he make everybody in my room leave the hotel and the other guy had like six people and they all stay no prob
Stayed 3 nights in May 2025

6/10 Okay

Maria Teresa

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
We spent 6 nights at the HR Vallarta and were overall disappointed with our stay. We found it lacking vs other all inclusives. Our group consisted of 3 adults and 2 kids ages 9 & 11 and we stayed 2 bedroom family suite. PROS: The service was amazing (esp. at Market Cafe, Frida & Zen) & we never had to wait long for a table. Beach was clean; kids enjoyed playing in the ocean and sand. The cleaning staff did a great job. CONS: The TV in our room didn't work (fixed later). The bathroom sink leaked and had to use towels to contain the water. Sewage smell coming from one of the bathrooms (no, not from us). Cockroach got in the room from gap under the front door. 3 nights in the kids room had a leak in the bathroom ceiling via light fixture(!!!) and it took a couple hours to switch rooms. We were not offered any kind of compensation or upgrade for the inconvenience. Although the drinks were tasty, the alcohol was watered down to a point it's impossible to achieve even a light buzz. Hotel reps are a little pushy to get you to sign up for the vacation club membership meeting (although they say it is not a timeshare). At check-in you are given a bracelet to wear during your stay. Besides opening your hotel room door it seems they are used to identify status levels based on color and affects how you are treated. We had a higher level band and people tried to sell us extras after noticing our band color. Thankfully the kids had fun but we aren't likely to return.
Stayed 6 nights in May 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

kevin ross

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property was nice and well-manicured, and the grounds were clearly maintained with care. The food, however, was just okay. We ended up leaving the property twice to dine elsewhere. One of our rooms had an issue with the toilet, which was frustrating. Overall, nothing about the experience really stood out or wowed me enough to want to return.
Stayed 5 nights in Jun 2025

10/10 Excellent

Rodger

Stayed 6 nights in Jun 2025

8/10 Good

Charles

Stayed 7 nights in May 2025

10/10 Excellent

Rodrigo Gurza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything, from the installations to the food to the staff is excellent! Had no problem whatsoever and just relaxed and enjoyed. I totally recommend it!
Stayed 5 nights in Jun 2025