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Sheraton Norfolk Waterside Hotel

3.5 star property
Riverside hotel with fitness centre and 24-hour business centre

Photo gallery for Sheraton Norfolk Waterside Hotel

View from property
Daily full breakfast for a fee
Meeting facility
Lobby
Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service
The current price is AU$178
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
777 Waterside Dr, Norfolk, VA, 23510
  • Place, Waterside District
    ‪3 min walk‬
  • Place, Norfolk Scope
    ‪15 min walk‬
  • Place, Norfolk State University
    ‪2 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

City view

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, City View

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View

8.2 out of 10
Very good
(31 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 26 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View

8.2 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 26 sq m
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

City view

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 Double Bed, Allergy Friendly (Pure)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Allergy Friendly (Pure)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Harbour view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Harbour View

Executive Suite, 1 Bedroom, Harbour View | Pool

Executive Suite, 1 Bedroom, Harbour View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Hairdryer
Shower/bath combination
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Balcony)

26-inch flat-screen TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • Harbour view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Harbour View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

City view

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

City view

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 Double Bed, Allergy Friendly

City view

Club Room, 1 Double Bed, Allergy Friendly

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Double Bed

About the area

Norfolk

At Sheraton Norfolk Waterside Hotel you'll be within a 30-minute stroll of Norfolk Scope and Norfolk State University. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find a conference centre, a 24-hour business centre and laundry facilities. Full breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of train pick-up service. .Sights within a 10-minute drive of this 3.5-property class Downtown Norfolk hotel include Sentara Norfolk General Hospital and Old Dominion University.

What's nearby

  • Waterside District - 3 min walk - 0.3 km
  • Norfolk Scope - 15 min walk - 1.3 km
  • Norfolk State University - 2 min drive - 1.8 km
  • Sentara Norfolk General Hospital - 3 min drive - 3.1 km
  • Old Dominion University - 6 min drive - 5.3 km

Getting around

  • Civic Plaza Station - 7 min walk
  • Norfolk Station - 19 min walk
  • Norfolk, VA (ORF-Norfolk Intl.) - 16 min drive

Restaurants

  • ‪Waterside Sheraton VIP Lounge - ‬1 min walk
  • ‪Waterside Marina - ‬6 min walk
  • ‪Neptune’s Fury Coffee - ‬3 min walk
  • ‪Blue Moon Taphouse - ‬5 min walk
  • ‪PBR Norfolk - ‬5 min walk

About this property

Sheraton Norfolk Waterside Hotel

Riverside hotel with fitness centre and 24-hour business centre
Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 35004 square feet (3252 square metres) and includes a conference centre. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service, a train station drop-off service and a bus station shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Norfolk hotel is smoke free.

  • 468 guestrooms or units
  • 10 levels
  • Conference rooms
  • 35004 sq ft of conference space
  • 3252 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Property amenity
Norfolk Waterside Marriott
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,001 reviews
The price is AU$199
includes taxes & fees
23 Nov - 24 Nov
Norfolk Waterside Marriott

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waterside Seafood Company

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (35,004 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk

Frequently asked questions

What is the cancellation policy at Sheraton Norfolk Waterside Hotel?

Sheraton Norfolk Waterside Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Norfolk Waterside Hotel?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Sheraton Norfolk Waterside Hotel on 16 Nov 2025 start from AU$177.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Norfolk Waterside Hotel?

Yep, Sheraton Norfolk Waterside Hotel has valet parking with in/out privileges for USD 35 per day.

Are there any beaches close to Sheraton Norfolk Waterside Hotel?

The closest beach to Sheraton Norfolk Waterside Hotel is Ocean View Beach (12.9 km).

Does Sheraton Norfolk Waterside Hotel have a pool?

Sheraton Norfolk Waterside Hotel has an outdoor pool.

What makes Sheraton Norfolk Waterside Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sheraton Norfolk Waterside Hotel.

Does Sheraton Norfolk Waterside Hotel serve breakfast?

Yeah, full breakfast is offered weekdays between 6:00 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sheraton Norfolk Waterside Hotel?

No, Sheraton Norfolk Waterside Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Norfolk Waterside Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Norfolk Waterside Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 506 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 126 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 68 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

lewis, Ashland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only thing that was questionable was the TV. The volume was horrible and it didn't work too well. Otherwise the stay was incredible! Everyone was so kind.
Stayed 2 nights in Jul 2025

10/10 Excellent

TJ

Travelled with family
Liked: Cleanliness, amenities
Great location. Very walkable to restaurants and bars. Clean and friendly. Looking at the ships was pretty cool.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service was good. The rooms are clean but dated. The beds are not comfortable. Our backs were very unhappy after nights sleeping in their beds.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Joan

Liked: Staff & service
Let me start by saying the staff was very helpful and very nice. As far as the hotel goes it needs some serious updating. The bathrooms were old and the elevators were dirty. My shampoo and body wash were empty even after they cleaned the room I had to call down and ask for more. The bathroom sink faucet was also loose. The lobby was nice, but for the price I expected for it to be updated.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Kevin

Stayed 1 night in Jul 2025

4/10 Poor

Kaitlyn

Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Russell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to many amenities. Room wasn't ready for an hour after listed check in but not a big deal.
Stayed 1 night in Jul 2025

8/10 Good

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025

8/10 Good

Nigel

Stayed 3 nights in Jul 2025

10/10 Excellent

Menelik

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Stayed 3 nights in Jul 2025

2/10 Terrible

Mathew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My toilet don’t work and move to a different room then the refrigerator is not working not even plugged in so all kinds of issues with the reported two times nobody cares. I also checked out one day early. I better get my money back from you or hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and everyone was so incredibly kind. I loved my experience so much.
Stayed 4 nights in Jul 2025

8/10 Good

Lindsey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and walkable areas were my favorite parts. Plus, the dining was very good. I didn't like that the bath tub drained very slowly. I stayed on the 6th floor and enjoyed the harbor view.
Stayed 1 night in Jul 2025

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful inside once you go through the doors. I will say the rooms are nice, however the bathroom is very tiny not spacious at all. I could open the bathroom door and it would touch the toilet. Also connecting rooms were a no for me and they seem to be a lot of them. Pricey breakfast, why am I paying for continental breakfast? Its a nice hotel just ultimately not what you would expect according to the photos.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lakiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kenneth, HENRICO

Travelled with family
Liked: Amenities, property conditions & facilities
This facility is great location for Spirit of Norfolk cruises. Multiple restaurants and the staff at valet and front desk were excellent! Rico, at the front desk was professional, knowledgeable and courteous. He was very proficient at his job. The valet attendant was courteous and patient.
Stayed 1 night in Jul 2025

10/10 Excellent

victoria

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations, curb appeal needs work.

There needs to be more information regarding parking. There is valet parking in front otherwise you can self park in a garage. It is within walking distance, but no self parking is available at the hotel. Music was great, slight happy hour and the restaurant served delicious food. I was surprised the prices were reasonable until I seen the portion size and it made sense. Overall great experience for the price.
Stayed 1 night in Jul 2025

10/10 Excellent

dianne, swansea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Only at this hotel overnight. Had everything we needed to make our stay comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night, but it was nice!
Stayed 1 night in Jun 2025

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great but then I had to leave early and got admitted to the hospital…
Stayed 1 night in Jul 2025