New York Holiday Packages

Good location, nice facilities, friendly and helpful staff

We found the both the facilities overall and the staff excellent - exactly what we'd expect from the Plaza.

Check in was a debacle despite it being after 4pm. We had to wait until 9.45pm for one of our beds to be made up despite being booked months in advance. Took a substantial $400 USD security payment (twice) which is yet to be returned and it’s been over a week since we checked out???Front desk staff were variable- some friendly and helpful others rude and incompetent. Felt sorry for the housekeeper (there was only one scheduled the whole hotel) she was working hard but there was too much for her to handle. Clearly profits to the financier owners were more important than servicing guests and supporting staff to deliver. It’s a nice location but badly managed. The kitchen was very poorly equipped- you couldn’t really cook anything much with the limited tools provided.