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Hyatt Regency Times Square

3.5 star property
Hotel with a 24-hour front desk, steps from Times Square

Photo gallery for Hyatt Regency Times Square

Premium bedding, down duvets, pillow-top beds, in-room safe
Room, 1 King Bed, Corner
Lobby sitting area
Front of property
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$409
includes taxes & fees
25 Nov - 26 Nov

Explore the area

View map
1605 Broadway, New York, NY, 10019
  • Place, Times Square
    ‪1 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪6 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, City View

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Times Square View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Times Square View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Times Square View)

Room, 1 King Bed (Times Square View)

Room, 1 King Bed (Times Square View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Times Square View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Times Square View)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Roll-in Shower

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Ceiling fan
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

8.6 out of 10
Excellent
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible Bathtub, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible Bathtub, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Down comforter
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Hyatt Regency Times Square places you in the centre of New York, steps from Ambassador Theatre and within a short 5-minute stroll of Times Square. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Additionally, you'll find multilingual staff, a porter/bellboy and luggage storage. .Sights within a 10-minute walk of this 3.5-property class Manhattan hotel include Rockefeller Center and Radio City Music Hall.

What's nearby

  • Times Square - 1 min walk - 0.0 km
  • Radio City Music Hall - 5 min walk - 0.5 km
  • Rockefeller Center - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km
  • Empire State Building - 19 min walk - 1.6 km

Getting around

  • 49th St. Station - 1 min walk
  • Grand Central - 42 St. Station - 14 min walk
  • LaGuardia Airport (LGA) - 40 min drive

Restaurants

  • ‪Junior's Restaurant - ‬1 min walk
  • ‪Krispy Kreme Flagship - ‬1 min walk
  • ‪Playwright - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk

About this property

Hyatt Regency Times Square

Hotel with a 24-hour front desk, steps from Times Square
As a guest of Hyatt Regency Times Square, you'll find multilingual staff, express check-out, and a front desk safe. WiFi is free in public spaces. Hyatt Regency Times Square also features a porter and a lift. A complete renovation of Hyatt Regency Times Square was completed in July 2025.

This 3.5-star New York hotel is smoke free.

  • 1 building
  • 795 guestrooms or units
  • 46 levels
  • Built in 1989
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Bellhop
  • Lift
  • No smoking on site
Hyatt Regency Times Square offers 795 accommodations with laptop-compatible safes and designer toiletries. Pillowtop beds feature down duvets and premium bedding. 65-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Sheraton New York Times Square Hotel
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 5,316 reviews
The price is AU$320
includes taxes & fees
23 Nov - 24 Nov
Sheraton New York Times Square Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 46 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 1989
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - July 2025
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay (maximum USD 275 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 45 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 75.00 per day
  • Destination fee: USD 45.90 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125 per pet, per stay (maximum USD275 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Times Square Manhattan
Crowne Plaza Times Square Manhattan
Times Square Manhattan Crowne Plaza
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Times Square Manhattan Hotel

Frequently asked questions

What is the cancellation policy at Hyatt Regency Times Square?

Hyatt Regency Times Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Times Square?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Times Square on 25 Nov 2025 start from AU$337.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hyatt Regency Times Square?

No, Hyatt Regency Times Square does not offer an airport shuttle service.

What time are check-in & check-out at Hyatt Regency Times Square?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Hyatt Regency Times Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1821 out of 3613 reviews
Rating 8 - Good. 831 out of 3613 reviews
Rating 6 - Okay. 494 out of 3613 reviews
Rating 4 - Poor. 247 out of 3613 reviews
Rating 2 - Terrible. 220 out of 3613 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful! Hotel is very nice! There are no glasses or cups in the room, bring your own or ask the staff for disposable cups. Loved it
Stayed 1 night in Jul 2025

10/10 Excellent

Latifa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2025

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Fully renovated hotel,
Stayed 3 nights in Aug 2025

10/10 Excellent

Aura, argyle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean properly
Stayed 5 nights in Aug 2025

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
The reservation I made and paid for was for 2 nights, in a 2 Queen bed room for 3 adults. Upon arrival, we checked in, went to room only to find it was a room with one King Bed. They did move us to a King that also had a sleep sofa, but a cockroach was found by the sofa. We were again moved to a room with 2 full size beds. Aside from this, there was no update that their was not parking availalbe becuase of a renovationa nd we were directed to park elsewhere.
Stayed 2 nights in Jul 2025

2/10 Terrible

Bibi

Stayed 1 night in Aug 2025

10/10 Excellent

Usha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels
Stayed 1 night in Aug 2025

10/10 Excellent

Era

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back! We truly enjoyed our stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
loved our stay here, perfect location if you’re in nyc for a short time because you’re right in the center of everything
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleeping on broadway

Beatiful hotel, clean, right off of broadway so no blinding lights. Could not find the 25 dollar buffet and no coffee. The staff was friendly and very accommodating
Stayed 3 nights in Aug 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
So clean, modern, and super friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

John, Revere

Stayed 1 night in Aug 2025

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel WILL be good but it’s just not ready to be open yet. There is no where to unload yet (driveway incomplete) so you have to unload your car on busy broadway. The phones and TVs, AC, and elevators have constant issues. There are no ice makers, no coffee makers, no coffee for purchase (literally no amenities). Not all rooms are available so we didn’t get the room we reserved and they were short on linens. They should have given it another month or two before opening. Thankful for Expedia for providing a credit.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ryan

Stayed 3 nights in Jul 2025

6/10 Okay

Mark, Aston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Biniyam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 2 nights in Aug 2025

4/10 Poor

jesus

Disliked: Room comfort

Not what I expected

Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel, Upland

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent, we have an amazing stay. I recommend this place
Stayed 2 nights in Jul 2025

2/10 Terrible

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

burcu

Business traveller, Travelled with partner
Liked: Cleanliness
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2025

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back again and again!

This hotel was outstanding. We arrived early and they got us in right away. Room was extremely nice, clean and large.
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good- but had some bumps

Requested 2 Queens for myself, 14yo girl, and 16yo boy (which was disclosed and I paid for all 3 of us). When we arrived, we were told they didn't have those anymore and we were to stay in a King. I asked where all 3 of us were to sleep, I was told a roll away would be brought up. No roll away was brought, even after 2 additional phone calls. My son eventually just slept on the very hard couch for the entire trip. Probably out of teenage spite. It also took us 3 calls to get a blanket. We also had a problem with our AC. The vent was pushing out cold air, but the room never got below 72 and at one point was 76. The humidity % in the room was also 70-82% and we woke up several times with everything in our room wet. They sent a maintenance person, and he was very nice and quick to arrive, but he suggested we request a new room. We were just too spread out and would have had to repack to move. We kept telling ourselves it was getting better. So partially on us for not moving, but we contacted the service desk several times. The rooms and bathrooms were very nice and the cleaning crew did a great job keeping up with the high paced/ high turnover. The people at the front desk were constantly busy, but were very polite. The Times Square view from the 34th floor was nice, even if it wasn't the room we reserved.
Stayed 4 nights in Jul 2025