See all properties
Save

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

5.0 star property

Photo gallery for Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Lobby
Creator video
6 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$747
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
Norman Manley Blvd, Negril, Westmoreland
  • Place, Kool Runnings Water Park
    ‪2 min walk‬
  • Place, Seven Mile Beach
    ‪7 min walk‬
  • Place, Bloody Bay Beach
    ‪16 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)

Room options

View all photos for Premium Suite, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Premium Suite, Ocean View

  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite (Swim Up)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Ocean View (Swim Up)

Premium Suite, Ocean View (Swim Up) | View from room

Premium Suite, Ocean View (Swim Up)

  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront

Premium bedding, free minibar, in-room safe, individually decorated

Honeymoon Suite, Beachfront

  • Ocean view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • Ocean view
  • 76 sq m
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

View all photos for Honeymoon Suite, Beachfront (Swim Up)

Premium bedding, free minibar, in-room safe, individually decorated

Honeymoon Suite, Beachfront (Swim Up)

  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Swim Up)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Suite (Swim Up)

7.8 out of 10
Good
(18 reviews)
  • Ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite

  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Suite (Loft)

Family Suite (Loft)

Family Suite (Loft)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.0 out of 10
Very good
(23 reviews)
  • Resort view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium bedding, free minibar, in-room safe, individually decorated

Premium Suite

  • Partial ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Negril

A luxury stay in Negril awaits you at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma. Within steps you'll find Kool Runnings Water Park and Seven Mile Beach within a 10-minute stroll. Highlights at this all-inclusive property include 6 restaurants, 7 outdoor swimming pools and a full-service spa. .A relaxing visit to Vassa Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Mahogany, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .In the area of this 5-property class Negril property, you'll find Negril Cliffs.

What's nearby

  • Kool Runnings Water Park - 2 min walk - 0.2 km
  • Seven Mile Beach - 7 min walk - 0.7 km
  • Bloody Bay Beach - 16 min walk - 1.4 km
  • Bloody Bay - 5 min drive - 1.5 km
  • Negril Cliffs - 17 min drive - 11.0 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 95 min drive

Restaurants

  • ‪Hunter Steakhouse - ‬18 min walk
  • ‪Royalton Lobby Bar - ‬17 min walk
  • ‪Restaurant Negril - ‬3 min drive
  • ‪Ackee - ‬1 min walk
  • ‪Grazie - ‬18 min walk

About this property

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma offers its guests a full-service spa, 7 outdoor swimming pools, a sauna, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars and 4 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, spa services, and a library are also featured at the luxury Azul Beach Resort Negril, Gourmet All Inclusive by Karisma. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Negril property.

  • 283 guestrooms or units
  • 6 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Azul Beach Resort Negril, Gourmet All Inclusive by Karisma offers 283 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Vassa Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Similar properties

2 outdoor pools, pool umbrellas, pool loungers
Hotel Riu Palace Tropical Bay - All Inclusive
  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,012 reviews
Hotel Riu Palace Tropical Bay - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 swim-up bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ackee
  • Di Romagna
  • Garfield Beachouse
  • Hua Hin
  • Mahogany

Things to do

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Parasailing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No lift

More

  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

All Inclusive Azul Sensatori
Azul Sensatori All Inclusive Hotel Jamaica
Azul Sensatori Jamaica
Jamaica Azul
Jamaica Azul Sensatori
Jamaica Sensatori
Sensatori All Inclusive
Sensatori Azul Jamaica
Sensatori Jamaica
Azul Sensatori Jamaica Gourmet Inclusive Karisma Negril
Azul Sensatori Jamaica Gourmet Inclusive Karisma
Azul Beach Sensatori Jamaica Negril
Azul Beach Sensatori Jamaica
Azul Beach Resort Negril Karisma Gourmet All Inclusive
Azul Beach Negril Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Jamaica by Karisma
Azul Sensatori Jamaica All Inclusive
Azul Beach Resort Negril Gourmet All Inclusive Karisma
Azul Beach Negril Gourmet All Inclusive Karisma
Azul Beach Resort Negril Gourmet All Inclusive Karisma
Azul Beach Negril Gourmet All Inclusive Karisma
Hotel Azul Beach Resort Negril, Gourmet All Inclusive by Karisma
Azul Beach Resort Negril by Karisma Gourmet All Inclusive
Azul Sensatori Jamaica Gourmet Inclusive Resort by Karisma
Azul Beach Resort Gourmet All Inclusive Karisma
Azul Beach Gourmet All Inclusive Karisma
Azul Beach Resort Sensatori Jamaica by Karisma
Azul Sensatori Jamaica All Inclusive
Azul Beach Resort Sensatori Jamaica
Azul Gourmet Inclusive Karisma
Azul Beach Resort Negril Gourmet All Inclusive by Karisma
Azul Beach Resort Negril by Karisma Gourmet All Inclusive
Azul Sensatori Jamaica Gourmet Inclusive Resort by Karisma
Azul Beach Resort Gourmet All Inclusive Karisma
Azul Beach Gourmet All Inclusive Karisma
Azul Beach Resort Sensatori Jamaica by Karisma
Azul Sensatori Jamaica All Inclusive
Azul Beach Resort Sensatori Jamaica
Azul Gourmet Inclusive Karisma

Frequently asked questions

What is the cancellation policy at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma on 6 Apr 2026 start from AU$747, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma has a free self car park. Onsite parking is limited.

Are there any beaches close to Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is a short 7-minute walk from Seven Mile Beach. Fun beach activities include snorkelling, scuba diving and parasailing.

Is there a spa on site at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Yep, Vassa Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have a pool?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma have a waterslide?

No, there is no waterslide at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma, but Kool Runnings Water Park is a short 1-minute walk away.

What luxury perks are available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma features 3 beach bars, 7 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Azul Beach Resort Negril, Gourmet All Inclusive by Karisma a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma.

Is Azul Beach Resort Negril, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is a hit with families.

Does Azul Beach Resort Negril, Gourmet All Inclusive by Karisma serve breakfast?

You bet, complimentary buffet breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, Azul Beach Resort Negril, Gourmet All Inclusive by Karisma does not offer an airport shuttle service.

Is there a bar or restaurant at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Relax with a coldie at the 3 beach bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Azul Beach Resort Negril, Gourmet All Inclusive by Karisma?

No, pets are not allowed.

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 332 out of 1011 reviews
Rating 8 - Good. 245 out of 1011 reviews
Rating 6 - Okay. 206 out of 1011 reviews
Rating 4 - Poor. 97 out of 1011 reviews
Rating 2 - Terrible. 131 out of 1011 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Evan Rush

Liked: Staff & service
Staff was absolutely amazing. Property was getting a little rundown. Could use some updates. Food was OK at best. Again, everyone working at the property, even the gardener staff were all wonderful.
Stayed 7 nights in Dec 2025

6/10 Okay

Andre

Stayed 1 night in Dec 2025

10/10 Excellent

Chun Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel tries to be 1st rate but construction and materials used are cheap and labor of installation was poor. Temperature regulation values not used in showers so you are constantly being burned. Alcohol was VERY watered down and so were the fruit juices at breakfast, if they had any. Food selections were often out and quality was average. Scrambled eggs were powdered mix and bacon was mostly bacon bits. Only limited restaurants were open but that was because of just reopening after hurricane.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Considering we we there during Hurricane Melissa, we had a great extended vacation. Staff was awesome and extremely helpful.
Stayed 6 nights in Oct 2025

10/10 Excellent

Tanika

Stayed 1 night in Jul 2025

10/10 Excellent

caitlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great trip, the staff was so friendly and the beach was beautiful. Can't wait to go back
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely. The staff were the very best part of our stay
Stayed 7 nights in Oct 2025

6/10 Okay

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we wasn’t able to enjoy 90% of the amenities the resort had to offer, because of the Impending hurricane, I wish they would’ve or postponed our honeymoon stay! We loved our room and the staff was great. Hopefully we can get a redo stay! Jamaica strong!!!!
Stayed 6 nights in Oct 2025

10/10 Excellent

Derek

Stayed 3 nights in Oct 2025

10/10 Excellent

lashawn

Stayed 5 nights in Aug 2025

6/10 Okay

David

Travelled with partner
First off, I will start by saying the Bartenders, Buffet staff and Entertainment 10/10! I cannot say enough about how amazing they are. DJ Lando and Alicia made this trip for us. With that said there is a lot that could have been done better, mainly due with the “Sales Staff” Would we go back? Probably not the anxiety of the whole sales situation it to annoying. It felt like we were at our regular day jobs, scheduling meetings, going over number. Not at a resort for our honeymoon.
Stayed 4 nights in Oct 2025

6/10 Okay

Jonah, Old Harbour

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room and resort were really great. However the food options and a couple rude staff members made me leave a 3 star review. Otherwise it was a decent stay. I’d recommend with caution though.
Stayed 2 nights in Oct 2025

6/10 Okay

ERIKA

Travelled with partner
Disliked: Staff & service
The Grounds at AZUL were well kept and i loved the direct beach access with the cabanas and lounge chairs as options. The staff were hit or miss, either they were pleasent or rude and unaccommodating, mostly at the bars, The dining options were extremely limited and honestly didn’t taste good. I had better experiences with local vendors on the road. My room door lock battery died and that was quite frustrating and inconveniencing because of course it died when i needed to check out to catch my flight. Upon checking out and despite being in a rush the push to complete a survey was disturbing. I understand Jamaica is a “take it easy” kind of country-I’ve visited several times, i think it would be helpful for the staff at AZUL to perhaps have a refresher training course on customer service and hospitality.
Stayed 2 nights in Oct 2025

2/10 Terrible

Tashara

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not very accommodating, no shuttle, taxi to airport is $150.00 USD
Stayed 2 nights in Oct 2025

6/10 Okay

IDALIA

Travelled with family
Well I would’ve given a 5 star, however ; they were very very short staffed, and I had to call every day to have my room maintained with clean towels and linen and still did not get them.
Stayed 3 nights in Oct 2025

2/10 Terrible

Keane

Travelled with partner
Disliked: Staff & service, amenities
The food is terrible, there is nothing gourmet about this property. We were so excited to stay here, as it had listed hat making classes, cooking classes, and gourmet food. None of this is true. We were also going to get married on the property. We are so happy we didn’t do this place as a destination wedding. No classes, nothing really to do on the property, it was boring. The things that were good on the property were, the room size. We stayed in the honeymoon suite, and it was big. Our phone didn’t work. We didn’t have running water periodically throughout our stay. The staff call you at 8:30am to “check” on you, so you can’t sleep in. The restaurants close at weird times, so it felt hard to eat anywhere. We stayed at 2 other resorts on our trip, same food. Again, nothing is gourmet about Azul. The room service menu is small, and it always comes with plastic wrap over it. This resort also claims to have an amazing eco friendly program, yet coming back to the plastic wrap…over everything, I don’t get it. There was garbage on the beach, wasn’t clean. There were dirty towels in our room when we arrived. The staff are constantly harassing you when you come out of the room to buy a vacation package. Save yourself the stress, hassle and lack of food issues. We were hungry at an all inclusive cause we simply didn’t want to eat the food.
Stayed 4 nights in Oct 2025

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Amenities
The resort was very disappointing. They cannot call themselves all inclusive when they keep running out of food and drink options. Check in was a disaster. The couple got upgraded to the different room and we ended up paying $500 just to be in the same area with them. We requested to meet with management but never provided the opportunity to express our grievances. We had only two ne bath towel the first day and lacked hand and face towels for days. Tried to order room service but that option was shut off as well. The location and the beach is great and the staff is fantastic. They need to clean house and hire new management that is more responsive to guest services and able to keep a full bar and food selections at all time!! I would not pay the high all inclusive fee here!!!
Stayed 7 nights in Oct 2025

6/10 Okay

Julie Marjorie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The property was beautiful and nicely kept. I waited over 24 hours upon checking in before I was able to receive washcloths. This included calls to the front desk and actually going to the front desk to ask. My room was not cleaned for 2 days , nor was my towels replaced and they only gave 3 towels total. Calls had to be made to the front desk for more towels. Concierge was very pushy upon arrival trying to enter us into raffle to win a free trip. She chased us the next day , once we weren’t interested became unprofessional. The resort ran out of food in the buffet at dinner and at breakfast.
Stayed 4 nights in Oct 2025

2/10 Terrible

Raphaelita

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like anything about this property. I checked out the next morning.
Stayed 5 nights in Oct 2025

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I location was about 2 hours from the airport, the hotel was nice and but the food was not great, it was authentic to the culture. Should have to visit a country and eat the same food I get at home, the beach area was lovely, the water was nice and calm at all times, I will visit again, but I have to go to Jamfest to eat true Jamaican food.
Stayed 4 nights in Oct 2025

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When we arrive we asked to be put by the other couple. They put them 6 buildings down. Swim up bar out of rum multiple days. Imagine the Caribbean out of rum. Beer taps broke multiple days. Not all restaurants open. Not the foodie place that was listed. Staff always does what they can and were very friendly. Management failed.
Stayed 7 nights in Oct 2025

8/10 Good

Nyeshia

Liked: Staff & service, property conditions & facilities
The staff was amazing and ocean views were spectacular
Stayed 3 nights in Oct 2025

6/10 Okay

Marco

Liked: Staff & service
Disliked: Property conditions & facilities
Had to change rooms staff was very helpful
Stayed 4 nights in Oct 2025

4/10 Poor

Mackenzie

Liked: Cleanliness, staff & service
Disliked: Amenities
Booked the 4 star side, was put in 3 star side. Slow season understandable, but having so many restaurants closed is crazy. Bars under prepared and unable to make easy drinks. Service by employees was great. Management should be embarrassed by the operation.
Stayed 4 nights in Oct 2025