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Taj Santacruz

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Taj Santacruz

Exterior
2 restaurants, lunch, dinner served; international cuisine
Grand Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea | View from room
Interior
Outdoor pool, open 9:00 AM to 7:30 PM, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
The current price is AU$247
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
Chhatrapati Shivaji Intl. Airport, Domestic Terminal, Santacruz East, Mumbai, Maharashtra, 400099
  • Place, Nanavati Super Speciality Hospital
    ‪3 min drive‬
  • Place, NMIMS Mumbai
    ‪3 min drive‬
  • Place, Linking Road
    ‪3 min drive‬
  • Airport, Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪4 min drive‬

Room options

View all photos for Presidential Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Presidential Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea | View from room

Presidential Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 483 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Luxury Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 54 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Taj Club, Club Room, 2 Single Beds, City View

Premium bedding, minibar, in-room safe, desk

Taj Club, Club Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Grand Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Grand Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Grand Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 146 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Tranquility)

Luxury Room, 1 King Bed (Tranquility)

Luxury Room, 1 King Bed (Tranquility)

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Taj Club, Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Taj Club, Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 54 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea | View from room

Luxury Suite with Breakfast, Two Way Airport Transfers, Evening Cocktail Hours & High-Tea

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 121 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | View from room

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 74 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Taj Club, Club Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Taj Club, Club Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 54 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Single Beds, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed (Runway View)

Luxury Room, 1 King Bed (Runway View) | View from room

Luxury Room, 1 King Bed (Runway View)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 54 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Single Beds (Runway View)

Luxury Room, 2 Single Beds (Runway View)

Luxury Room, 2 Single Beds (Runway View)

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Taj Club, Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Taj Club, Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 54 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Mumbai

A luxury stay in the heart of Mumbai awaits you at Taj Santacruz. You'll be 4.2 km (2.6 mi) from MIDC Industrial Estate and 4.3 km (2.7 mi) from Juhu Beach. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Jiva Spa can include hot stone massages, body wraps and body scrubs along with Ayurvedic treatments and reflexology. The coffee shop, Tiqri, serves international cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, sauna and lifeguards on site. 15000 square feet (1394 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning buffet breakfast is served between 7:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Vile Parle East hotel include NESCO Center and U.S. Consulate General.

What's nearby

  • Mount Carmel Church - 2 min drive - 1.7 km
  • Nanavati Super Speciality Hospital - 3 min drive - 2.3 km
  • Ashtavinayak Temple - 3 min drive - 3.4 km
  • NMIMS Mumbai - 3 min drive - 2.3 km
  • Linking Road - 3 min drive - 3.7 km

Getting around

  • Western Express Highway Station - 3 min drive
  • Mumbai Vile Parle Station - 17 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 13 min drive

Restaurants

  • ‪Adar Udupi Restaurant - ‬4 min walk
  • ‪Terminal The Food Court - ‬4 min walk
  • ‪Fumi - ‬1 min walk
  • ‪Ocean - ‬2 min walk
  • ‪24x7 Lounge - ‬4 min walk

About this property

Taj Santacruz

Luxury hotel with 2 restaurants and full-service spa
Taj Santacruz offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. A sauna, spa services, and multilingual staff are also featured at the luxury Taj Santacruz. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 279 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2016
  • Manager's reception (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Taj Santacruz offers 279 accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with DVD players. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Jiva Spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic and reflexology. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: INR 1,500 for adults and INR 750 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception

Restaurants on site

  • China Inc.
  • Rivea
  • Tiqri

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (15,000 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV
  • DVD player
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are not included in the breakfast and half board rates for children age 11 and younger.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Taj Santacruz

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 4250 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1500 for adults and from INR 750 for children
  • Airport shuttle fee: INR 1500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 4250 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 7:30 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 4-device limit.

Property is also known as

Taj Santacruz Hotel Mumbai
Taj Santacruz Hotel
Taj Santacruz Mumbai
Taj Santacruz
Taj Santacruz Hotel
Taj Santacruz Mumbai
Taj Santacruz Hotel Mumbai

Frequently asked questions

What is the cancellation policy at Taj Santacruz?

Taj Santacruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Taj Santacruz?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Taj Santacruz on 20 Dec 2025 start from AU$247.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Taj Santacruz?

Yep, Taj Santacruz has a free self car park.

Are there any beaches close to Taj Santacruz?

The closest beach to Taj Santacruz is Juhu Beach (3.3 km).

Is there a spa on site at Taj Santacruz?

Yep, Jiva Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Taj Santacruz have a pool?

Taj Santacruz has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 7:30 PM.

What luxury perks are available at Taj Santacruz?

Taj Santacruz features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Taj Santacruz a romantic place to stay?

Couples spa treatments and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Taj Santacruz.

Is Taj Santacruz family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Taj Santacruz is a hit with families.

Are there hot tubs in the rooms at Taj Santacruz?

No, but there are deep-soaking baths in the guestrooms.

Does Taj Santacruz serve breakfast?

Yep, buffet breakfast is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at Taj Santacruz?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Taj Santacruz?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Taj Santacruz?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Taj Santacruz?

No, pets and service animals are not allowed.

Reviews

Taj Santacruz Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 478 out of 628 reviews
Rating 8 - Good. 79 out of 628 reviews
Rating 6 - Okay. 31 out of 628 reviews
Rating 4 - Poor. 14 out of 628 reviews
Rating 2 - Terrible. 26 out of 628 reviews

Reviews

10/10 Excellent

Bhavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 8 nights in Aug 2025

10/10 Excellent

Ganesh, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to airport. You can go there by walking.
Stayed 1 night in Aug 2025

6/10 Okay

Amit

Stayed 1 night in Jul 2025

10/10 Excellent

Navin, Bangalore

Stayed 1 night in Aug 2025

10/10 Excellent

Kishan, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay overall was fabulous. The hotel is very grand and very clean. The staff were amazing and very personable. They engaged with our kids. The food was amazing and the staff at food time were very nice, coming to ask if we needed anything and also the head chef came round too. Overall a great experience and highly recommended. Fantastic location as very close to airport too. Pool was great too.
Stayed 1 night in Aug 2025

10/10 Excellent

Abhishek

Stayed 1 night in Aug 2025

10/10 Excellent

Richa, Highlands Ranch

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2025

10/10 Excellent

Lalit

Stayed 5 nights in Jul 2025

10/10 Excellent

SAURABH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location: The hotel is walking distance from Terminal 1 and metro train station. Good food: wide spread in the restaurant both for breakfast and lunch/ dinner
Stayed 1 night in Jul 2025

10/10 Excellent

Rahul

Stayed 1 night in Jul 2025

10/10 Excellent

SAMEER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shubha, Media

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at Taj. Near the airport and very convenient. Staff was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Madhan Mohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Madhan Mohan

Stayed 1 night in Jul 2025

8/10 Good

Ashwin G

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the Taj Santacruz is an excellent hotel to stay in the Vile Parle, Mumbai area. Its proximity to the T1 airport terminal makes this hotel the # 1 choice for me and perhaps others. The one issue we did face is with microwave oven hygiene as we were travelling with a toddler and we had requested for a microwave oven in our room. However, once this issue was reported, the management staff at the Taj went above and beyond to help us, correct the issue and make our stay as comfortable as it could be. Great place for families and if travelling with young kids, amazing food and the runway view rooms are a stress buster!
Stayed 4 nights in Jul 2025

4/10 Poor

Raja

Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Shahina

Stayed 1 night in Jul 2025

10/10 Excellent

Mufaddal

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome time, my kids loved it!
Stayed 1 night in Jun 2025

4/10 Poor

Anindya, Vancouver

Business traveller
Major problems with reservation extension in this hotel. I wanted to extend the room by one night (from July 4 to July 5). Should have been easy! No! I spoke with reception and the person confirmed my room was extended till July 5. Next morning (july 3)I went down to lobby and forgot my room key. Went to reception, they said they could not find my room extension for July 5. Then confirmed they found it and gave me my key. This morning (July 4) I got a call from reception enquiring about my checkout time! I told them my room was extended till tomorrow, July 5. They, again, could not find the extension on my reservation and said they will call back. No call! I went down to reception this afternoon after discovering my room key wasn't working. Reception told me my reservation was terminated as I was to check out today, July 4! No reservation extension was made in the system! Then she dug in further and found that my reservation as actually made from July 5-6! So she made a new booking in the system for me! 4th time the charm, I hope! Incredible ineptitude on display by the reservation team! Will not stay here again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Shivani

Stayed 1 night in May 2025

10/10 Excellent

George, Chesterfield

Stayed 3 nights in Jun 2025

10/10 Excellent

ANUP

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Gaurang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and we loved everything ❤️
Stayed 4 nights in Jun 2025

2/10 Terrible

Neeraj, Summit

Travelled with family
Following a botch by our airline in getting us to Mumbai on time, the hotel was uncompromising on accommodating changes to our itinerary. Previously, it took several reminders to contact the hotel (including a call when I was placed on hold for 25 minutes and abandoned) to line up concierge needs.
Stayed 1 night in Jun 2025

10/10 Excellent

Kailash

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good property to stay
Stayed 1 night in Jun 2025