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President, Mumbai - IHCL SeleQtions

Photo gallery for President, Mumbai - IHCL SeleQtions

3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Egyptian cotton sheets, premium bedding, in-room safe, desk
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Front of property
Luxury
5.0 star property
8.8

Excellent

Luxury hotel near Colaba Causeway

Located close to World Trade Centre and MCGM Garden Oshiwara, President, Mumbai - IHCL SeleQtions provides a free daily manager's reception, a terrace and shopping on-site. Treat yourself to a body wrap, a body scrub or a body treatment at Jiva Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Italian cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a hair salon.

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$178
includes taxes & fees
29 May - 30 May

Explore the area

View map
90 Cuffe Parade, Colaba, Mumbai, Maharashtra, 400005
  • Place, Colaba Causeway
    ‪3 min walk‬
  • Place, World Trade Centre
    ‪6 min walk‬
  • Place, Marine Drive
    ‪5 min drive‬
  • Airport, Navi Mumbai Intl. Airport (NMI)
    ‪90 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, City View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 Queen Bed, City View

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, City View

  • City view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for SeleQtions Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, in-room safe, desk

SeleQtions Suite, 1 King Bed, City View

  • City view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Sea View King Bed

View from room

Premium Sea View King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Sea View Twin Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Premium Sea View Twin Bed

  • Sea view
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, City View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed, City View

7.8 out of 10
Good
(26 reviews)
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Single Bed, City View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 Single Bed, City View

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Single Bed, City View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 Single Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed (No View)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed (No View)

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Single Bed

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms

  • Sleeps 6
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

Family Suite, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About the area

Mumbai

President, Mumbai - IHCL SeleQtions puts you in the heart of Mumbai, connected to the convention centre and within a 20-minute stroll of Colaba Causeway and World Trade Centre. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Jiva Spa can include massages and mani/pedis along with access to the sauna. The coffee shop, Trattoria, serves Italian cuisine and is open for breakfast, lunch and dinner. Wink is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the gym, sauna and pool loungers. 12917 square feet (1200 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class Colaba hotel include Maharashtra State Lawn Tennis Association and Afghan Church.

What's nearby

  • Colaba Causeway - 3 min walk - 0.3 km
  • World Trade Centre - 6 min walk - 0.6 km
  • Mantralaya - 4 min drive - 1.7 km
  • Marine Drive - 5 min drive - 2.0 km
  • Gateway of India - 8 min drive - 2.0 km

Getting around

  • Mumbai Churchgate Station - 4 min drive
  • CSMT Station - 5 min drive
  • Chhatrapati Shivaji International Airport (BOM) - 52 min drive

Restaurants

  • ‪The Cacao Mill By Subko - ‬15 min walk
  • ‪Fariyas Hotel - ‬16 min walk
  • ‪Bayroute - ‬7 min walk
  • ‪Thai Pavilion - ‬1 min walk
  • ‪Third Wave Coffee - ‬5 min walk

About this property

President, Mumbai - IHCL SeleQtions

President, Mumbai - IHCL SeleQtions offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 4 meeting rooms, and limo/town car service are available. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury President, Mumbai - IHCL SeleQtions. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 287 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1972
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
President, Mumbai - IHCL SeleQtions offers 287 air-conditioned accommodations with DVD players and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Jiva Spa has 3 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: INR 850 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Qmin Shop
  • Thai Pavillion
  • The Konkan Cafe
  • Trattoria
  • Wink

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 1972
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card (Voter's ID, driver's license, Aahdar Card, or any other ID with address approved by the Government of India). Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa. Indian citizens must show a PAN card at check-out for cash transactions exceeding INR 25000.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets: INR 3000 per pet, per day, plus a deposit of INR 3500 per stay
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 3000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests booked in Breakfast Included rate plans are charged an additional VAT at check-in or check-out.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 850 per person
  • Airport shuttle fee: INR 4250 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: INR 3500 per stay
  • Pet fee: INR 3000 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: INR 3000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 4-device limit. WiFi in public areas is also free and has a 4-device limit.

Property is also known as

Vivanta Taj President
Vivanta Taj President Hotel
Vivanta Taj President Hotel Mumbai
Vivanta Taj President Mumbai
Vivanta Taj President Mumbai Hotel
Taj President Bombay
Vivanta By Taj - President, Mumbai Hotel Mumbai (Bombay)
Vivanta By Taj - President Mumbai Hotel (Bombay)
Vivanta President Mumbai Hotel
Vivanta President Hotel
Vivanta President Mumbai
Vivanta President
Vivanta by Taj President Mumbai
President Mumbai IHCL SeleQtions
President, Mumbai - IHCL SeleQtions Hotel
President, Mumbai - IHCL SeleQtions Mumbai

Frequently asked questions

What is the cancellation policy at President, Mumbai - IHCL SeleQtions?

President, Mumbai - IHCL SeleQtions offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at President, Mumbai - IHCL SeleQtions?

As of 4 May 2026, prices found for a 1-night stay for 2 adults at President, Mumbai - IHCL SeleQtions on 29 May 2026 start from AU$178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at President, Mumbai - IHCL SeleQtions?

Yep, President, Mumbai - IHCL SeleQtions has a free self car park. Onsite parking is limited.

Are there any beaches close to President, Mumbai - IHCL SeleQtions?

The closest beach to President, Mumbai - IHCL SeleQtions is Juhu Beach (21 km).

Is there a spa on site at President, Mumbai - IHCL SeleQtions?

Yep, Jiva Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does President, Mumbai - IHCL SeleQtions have a pool?

President, Mumbai - IHCL SeleQtions has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at President, Mumbai - IHCL SeleQtions?

President, Mumbai - IHCL SeleQtions features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes President, Mumbai - IHCL SeleQtions a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at President, Mumbai - IHCL SeleQtions.

Is President, Mumbai - IHCL SeleQtions family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as childcare services and free infant beds in the guestrooms, it's no surprise that President, Mumbai - IHCL SeleQtions is a hit with families.

Does President, Mumbai - IHCL SeleQtions serve breakfast?

Sure does, buffet brekkie is on offer daily from 7 AM to 10 AM.

Is there a free airport shuttle available at President, Mumbai - IHCL SeleQtions?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at President, Mumbai - IHCL SeleQtions?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at President, Mumbai - IHCL SeleQtions?

Check-in begins at 2:00 PM. Check-out time is noon.

President, Mumbai - IHCL SeleQtions Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews
Rating 8 - Good. 287 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Wen

Liked: Cleanliness
This is an extraordinarily well run hotel - the experience was flawless from check in to check out. Breakfast was superb with every
Stayed 3 nights in Jan 2026

10/10 Excellent

Harmeet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Premium sea view room was lovely, spacious and comfortable. Breakfast is good and managed well unlike other big hotels where breakfast is usually a chaos. All the restaurants in the Hotel are fantastic. Last but not the least the Cuffe Parade Metro Station right outside is so convenient. It’s ideal to travel to the Airport, Bandra and so many other places without the hassle of getting taxis and being stuck in traffic.
Stayed 6 nights in Jan 2026

8/10 Good

Sayed

Clean room, got upgraded to a suite. Dis
Stayed 1 night in Jan 2026

10/10 Excellent

John

Stayed 2 nights in Jan 2026

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Courteous, and helpful staff. Clean room. Checked in VERY late (5am) due to delayed flight and the staff were great. Super helpful.
Stayed 4 nights in Jan 2026

10/10 Excellent

SALIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was excellent, staff Amazing. Will definitely visit again
Stayed 2 nights in Jan 2026

10/10 Excellent

Emma Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel breakfast I’ve ever had! Staff go above and beyond to ensure you are comfortable and happy. Gym is amazing and pool is pristine clean. Can’t recommend enough
Stayed 2 nights in Jan 2026

6/10 Okay

Husain, San Diego

Liked: Staff & service
Disliked: Cleanliness
Stayed 10 nights in Dec 2025

10/10 Excellent

Reshma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The amazing service stood out for me and the restaurants were also amazing!
Stayed 6 nights in Jan 2026

4/10 Poor

Pamela

Stayed 2 nights in Jan 2026

8/10 Good

JAMES

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room comfortable bed. Good food at Trattoria restaurant. Careful about the Thai food restaurant as very spicy food served.
Stayed 4 nights in Dec 2025

10/10 Excellent

Narayanan

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location. Aqua Metro is right opposite to the hotel which can take you towards north Mumbai on the way passing thru important location. Complimentary breakfast is ok. Konkan cafe at the hotel offers goan and malabar cusine. To summarize I will stay at this location in future if opportunity comes my way.
Stayed 4 nights in Dec 2025

10/10 Excellent

Tarun

Stayed 2 nights in Dec 2025

10/10 Excellent

Anu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Larissa

Liked: Cleanliness, amenities, property conditions & facilities
Great service, very clean, excellent breakfast
Stayed 1 night in Dec 2025

8/10 Good

Firas, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location to explore the historical part of Mumbai, staff were friendly and courteous...the rooms were spacious... breakfast was good with both Indian and international food...check in was a bit slow and the security checks for guest whenever we return to the hotel is a bit annoying
Stayed 3 nights in Dec 2025

8/10 Good

Matthew

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff is great, breakfast is great- all up to Taj standards. Only the rooms are a bit dates, but clean and comfortable. Beds were very comfortable with firm mattresses.
Stayed 4 nights in Dec 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Everything good except the pool was closed. I used the pool at the sister hotel but it's not as relaxing as just wandering down to the pool...
Stayed 1 night in Dec 2025

4/10 Poor

Ranjan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
food is not good. They sell sea view room but the sea is very far away
Stayed 4 nights in Dec 2025

8/10 Good

Manoj

Stayed 1 night in Dec 2025

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a great location. The hotel is beautiful and the all the staff are exceptionally warm and helpful. Thank you to the front desk staff who went above and beyond to help us when we first arrived. Special thanks also to Pranshant who did a great job cleaning and stocking our room and was so helpful with late checkout for us.
Stayed 2 nights in Dec 2025

10/10 Excellent

Upendra

Great
Stayed 7 nights in Dec 2025

10/10 Excellent

Aziza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful. friendly staff 10/10
Stayed 3 nights in Dec 2025

2/10 Terrible

Neetu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience at this hotel. We had booked a premium sea-view room expecting a quality stay, but nothing about the room or service felt premium. When we arrived late at night, we were not welcomed with drinks or water, which is standard for ICHL hotels. Our original room, 1715, had a bathroom door that hit the toilet and barely opened. The space was small, basic, and certainly not worth 300 CAD. It did not reflect the ICHL brand at all.After complaining, we were moved to another room on the same floor, essentially identical except for the bathroom issue. There was no apology, no assistance with our bags, and definitely no 5-star service. We requested a second key and never received it. Several plugs didn’t work and the bathroom glass cups were stained.At breakfast, when my mother Neetu asked for tea, the server told me to get it myself, even though I saw other servers bringing tea and coffee to guests. Many food items were cold, and fresh pao took over 20 minutes.At checkout, I spoke with the Manager on Duty, Alapan, who apologized, assured me he would address the issues, and offered compensation. We agreed on a complimentary ride and use of the lobby later in the day.When we returned, everything was fine until a staff member named Sonum approached me for leaning on my mother, telling me to “sit up straight,” even though a man nearby had his bare feet up on the table. When I asked for her name, she laughed with colleagues and offered no apology. We will not be returning
Stayed 1 night in Dec 2025

8/10 Good

Maneesh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel , good location , good services. However I could not connect my android device to WFI and WIFI was down almost whole day once. Great Breakfast too
Stayed 2 nights in Nov 2025