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3.5 out of 5

"I have stayed many times at this hotel, it is a jewel in Mumbai, the location is great, ocean view rooms are best, the hotel staff, the food, the qual ... " More

By a verified traveller on Thu 25 Oct 2018

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Hotel Description

A luxury stay in Mumbai awaits you at JW Marriott Mumbai Juhu. Within just a 15-minute stroll, you'll find Prithvi Theatre and Juhu Beach. Highlights at this beachfront resort include 4 restaurants, 3 outdoor swimming pools, and a full-service spa.

Plasma TVs with satellite channels are featured in all 355 soundproofed rooms, and you can enjoy free wired Internet, iPod docks, and WiFi. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. DVD players, coffee/tea makers, and free newspapers are also available.

A day of pampering at QUAN SPA can include deep-tissue massages, body wraps, and body scrubs along with access to the spa tub and steam room. The restaurant, Lotus Cafe, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. With 2 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite 24-hour health club, sauna, and kids' swimming pool. 6400 square feet (595 square meters) of event facilities include a conference center, and other business amenities include limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also the convenience of free valet parking.

With a stay at this 5-star Juhu resort, you'll be 1.3 km (0.8 mi) from ISKCON Temple and 3.9 km (2.4 mi) from Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$185* Per night/room 8 Apr. - 9 Apr.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

JW Marriott Mumbai Juhu ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JW Marriott Mumbai Juhu

Everyone (1) Couples (1) Family (1)
2 out of 5
Room was very tiny for the price you pay for deluxe. over priced. Poor service during dining, staff could definitely be retrained to live up to the star ratings. Definitely not a 5 star hotel. Poor service even to the team receiving guests at entrance. They would open doors for guests arriving in certain cars (BMW,Mercedes, Range Rover) and not acknowledge others. it was a huge let down, especially when we went with such high expectations of the Hotel. Whilst there were some staff that tried to compensate for those unfortunate incidents, (Sachin the Manager, The Exec Chef Abishak, Jidnyasa, O'Niel) we personally thank them , but it was unfortunate that it was just for the last 2 days left of our stay , after staying there for 10 nights. We also had an incident with the Bar /Restaurant, when we approached the gentleman (with the turban) to query about making a reservation for dinner, he mumbled to himself totally ignored me and went to another gentleman that just walked in also wearing a turban. I was in total shock at the disregard, disrespect shown with NO APOLOGY for that shocking service! whilst some of the management and staff were really apologetic and tried to compensate for this, this still left us with a bitter taste of the Marriott brand. We have been in 5 star hotels before, and it was worth every cent!! but this one - sadly NOT! its a shame, because it can be!

Posted by on 4 Dec. 2019

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Comment from Hotel Management

25 Jan. 2020 by Hotel

Dear Guest, We would like to take this opportunity and thank you for taking the time to share your valuable feedback with us. We are highly disappointed to come across your not so favorable experience at the hotel. We have shared this with the team internally to understand what went wrong. Be rest assured this is not the service we are committed to and will take this up as a training point internally. It is only feedback from valued guests such as you that drives the team to perform better. Thanking you once again and we sincerely hope to serve you better in the future. Warm regards, Team JW Marriott Mumbai Juhu

5 out of 5
I have stayed many times at this hotel, it is a jewel in Mumbai, the location is great, ocean view rooms are best, the hotel staff, the food, the quality of everything is first class, this is by far the best hotel in Mumbai for value for money and maybe the best anyway, is also the best JWM hotel I have stayed in. I like to say a special thanks to the Hotel Manager, Room Director and Housekeeping Executive. They looked after myself and family extremely well.

Posted by , from Surfers Paradise, Australia on 25 Oct. 2018

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Comment from Hotel Management

9 Nov. 2018 by GM

Dear Guest, Greetings from one of the city's most iconic hotels. I am pleased to read your kind words and positive comments for the hospitality overall. Feedback from valued guests such as you only drives the team and me to meet our goal of exceeding guest expectations. I have personally shared your compliments with the team internally and they couldn't be happier to have served you. Thanking you once again and we sincerely look forward to welcoming you soon. Warm regards, Sharad Puri General Manager

Renovations + Closures

The following facilities will be closed from 15 March 2020 to 15 April 2020 (dates subject to change):

  • Fitness facilities
  • Swimming pool
  • Spa
  • Business center
  • Meeting facilities
  • Sauna
  • Spa tub

Property Features

JW Marriott Mumbai Juhu offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a 24-hour health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this resort measures 6400 square feet (595 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury JW Marriott Mumbai Juhu. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Mumbai resort.

  • 1 building
  • 355 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • 6400 sq ft of conference space
  • 595 sq m of conference space
  • Built in 2002
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Mumbai (BOM-Chhatrapati Shivaji Intl.) (8.3 km / 5.2 mi)
  • Train station: Mumbai Vile Parle Station (4 km / 2.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

JW Marriott Mumbai Juhu offers 355 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. 37-inch plasma televisions come with premium satellite channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Lotus Cafe - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours. Reservations are required.

Dashanzi - This fine-dining restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Mezzo Mezzo - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Saffron - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.

Bombay Baking Company - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JW Marriott Mumbai Juhu

Policies

Please note: Children under 12 years cannot access the Executive Lounge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Car not required
  • Debit cards not accepted
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 1711 for adults and INR 885 for children (approximately)
  • Fee for in-room wireless Internet: INR 1000 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel Mumbai
  • JW Marriott Mumbai
  • Mumbai JW Marriott Hotel
  • Jw Marriott In Mumbai
  • Jw Marriott Mumbai Juhu
  • JW Marriott Mumbai Juhu Hotel
  • JW Marriott Juhu Hotel
  • JW Marriott Juhu
  • JW Marriott Mumbai Juhu Resort
  • Jw Marriott In Mumbai
  • JW Marriott Mumbai Juhu Resort
  • JW Marriott Mumbai Juhu Mumbai
  • JW Marriott Mumbai Juhu Resort Mumbai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.