Dreams Vallarta Bay Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Dreams Vallarta Bay Resort & Spa - All Inclusive

Exterior
Creator video - submitted by DLG Travel
3 outdoor pools, pool umbrellas
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$848
includes taxes & fees
21 Feb - 22 Feb

Explore the area

View map
Puerto Vallarta
  • Place, Playa Las Glorias
    ‪5 min walk‬
  • Place, Hotel Zone Beach
    ‪7 min walk‬
  • Place, Uno
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

Junior Suite Ocean View King

8.6 out of 10
Excellent
(33 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Day bed
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Junior Suite Swim Out King

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

Preferred Club Junior Suite Garden View King

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

Preferred Club Junior Suite Ocean View King

8.8 out of 10
Excellent
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Preferred Club Junior Suite Swim Out King

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

Preferred Club Master Suite Swim Out Garden View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Garden view

Preferred Club Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

Junior Suite Ocean View Double

7.8 out of 10
Good
(29 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Day bed
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Sea view

Junior Suite Swim Out Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Day bed
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Garden view

Preferred Club Junior Suite Garden View Double

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Day bed
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Garden view

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Day bed
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Sea view

Preferred Club Junior Suite Swim Out Double

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Day bed
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Garden view

Preferred Club Master Suite Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Premium bedding
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial sea view

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About the area

Puerto Vallarta

A luxury stay in the heart of Puerto Vallarta awaits you at Dreams Vallarta Bay Resort & Spa - All Inclusive. You'll be 3.2 km (2 mi) from Malecon and 3.3 km (2.1 mi) from Cruise Ship Terminal. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Secrets Spa by Pevonia can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Carnival, is open for lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and free kids' club. 6781 square feet (630 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Hotel Zone property include Bay of Banderas and Los Muertos Pier.

What's nearby

  • Playa Las Glorias - 5 min walk - 0.5 km
  • Hotel Zone Beach - 7 min walk - 0.6 km
  • Uno - 16 min walk - 1.3 km
  • Camarones Beach - 19 min walk - 1.6 km
  • Malecon - 4 min drive - 3.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Organic Café - ‬3 min walk
  • ‪Himitsu - ‬2 min walk
  • ‪Secrets Preferred Club - ‬1 min walk
  • ‪Castaways - ‬8 min walk
  • ‪Tamarindo - ‬1 min walk

About this property

Dreams Vallarta Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Vallarta Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Dreams Vallarta Bay Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta property.

  • 327 guestrooms or units
  • 15 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Vallarta Bay Resort & Spa - All Inclusive offers 327 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa by Pevonia has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Capers
  • Carnival
  • Castaways
  • Himitsu
  • Tamarindo

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,781 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • Lift

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Vallarta Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Amber Puerto Vallarta Resort Spa
Dreams Vallarta Bay Resort Spa All Inclusive
Now Amber Puerto Vallarta Resort Spa All Inclusive
Now Amber Puerto Vallarta Resort Spa Optional All Inclusive
Dreams Vallarta Bay Resort & Spa - All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Dreams Vallarta Bay Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Vallarta Bay Resort & Spa - All Inclusive?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Dreams Vallarta Bay Resort & Spa - All Inclusive on 21 Feb 2026 start from AU$848.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, Dreams Vallarta Bay Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, Dreams Vallarta Bay Resort & Spa - All Inclusive is a short 6-minute walk from Hotel Zone Beach. Fun beach activities include windsurfing and fishing.

Is there a spa on site at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has 2 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have a pool?

Dreams Vallarta Bay Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Dreams Vallarta Bay Resort & Spa - All Inclusive features 3 outdoor pools, 2 hot tubs and 5 restaurants. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Dreams Vallarta Bay Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Dreams Vallarta Bay Resort & Spa - All Inclusive.

Is Dreams Vallarta Bay Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Dreams Vallarta Bay Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, Dreams Vallarta Bay Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Dreams Vallarta Bay Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 502 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 74 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tiffany

Stayed 6 nights in Aug 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great option. He beach can be a little rough and the water a little dirty but not the properties fault. Good options were solid. Especially the Italian and Japanese restaurants. Breakfast buffet could have been a bit better. Staff was great and the views were amazing.
Stayed 4 nights in Sep 2025

4/10 Poor

Kelsey

Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t the best resort and food was gross
Stayed 5 nights in Oct 2025

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
When I was initially looking at this resort - I payed close attention to the food and beverage which was better than a lot of all inclusive resorts. The main problem with this resort was the property is very condense so it is extremely noisy! We could hear everything it was the biggest bummer especially traveling with a toddler.
Stayed 7 nights in Oct 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dinning options, no amenities on the beach, constantly approached by vendors on the beach.
Stayed 5 nights in Oct 2025

10/10 Excellent

Monica

Stayed 4 nights in Oct 2025

8/10 Good

Hanming, Irving

Stayed 7 nights in Sep 2025

2/10 Terrible

Daniela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Si te gusta pagar de más, no dormir y esperar horas para comer, Dreams Vallarta bay Resort es perfecto para ti. Me cobraron 105 USD extra por dia por mis hijos, aunque Expedia cobra igual sin importar la edad. Y aunque estoy segura que si lo pague porque al viajar con mucha frecuencia ya lo tengo en mi perfil guardado con las edades de mis hijos No es la primera vez que pasa esto en comentarios más abajo ya está un review tal cual igual a lo que me acaba de pasar Los restaurantes tienen esperas eternas (y el italiano no es para niños, aunque el hotel se dice familiar). En mi caso hubo una boda en el lobby con música hasta la madrugada, ideal si lo que querías era una discoteca y no descanso. Además de que ojo si planeas tu boda aquí ya que la recepción es literalmente el lobby del hotel Climas que no sirven, alcohol barato, comida mala y un trato que deja claro que el turismo local no es bienvenido. Ya que en el lobby priorizaban atender a los extranjeros Dreams … pero de pesadilla.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable view. We had a nice view of the beach and ocean. We didn't venture out of the resort, but it looked decent enough with food and shopping options. The staff was very friendly and helpful. We really enjoyed the swim up bar and the activities in the pool. And surprisingly, the food was delicious!
Stayed 3 nights in Sep 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was murky. However the views, storms and the actual resort was wonderful. I did find it strange that adults on the dreams side couldn’t participate in be secrets side.
Stayed 6 nights in Sep 2025

10/10 Excellent

OSVALDO ALFONSO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Oct 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Elspeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This resort was wonderful. We had a great ocean view from the room, although there was a smell from one sink and housekeeping was not restocking items as stated. The other services and staff were great, especially at the restaurants- excellent servers and fabulous food. The pool attendants were awesome also. We had a great time!
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Beware of the timeshare they’ll try to sell you as soon as you walk in.
Stayed 5 nights in Sep 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Who like to have had a table with 2 chairs to eat T when ordering room service. This was a Junior Suite.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elbertson

Stayed 2 nights in Sep 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todos muy amables, el servició increíble
Stayed 3 nights in Sep 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La hospitalidad es excelente! Mi observación es que el mobiliario del área de la alberca debería mejorar. Pero en general todo estuvo muy bien. Regresaremos y lo hemos recomendado con amigos y familiares. Buen día!
Stayed 5 nights in Aug 2025

10/10 Excellent

Dharmistha, San Antonio

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Marysol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and attentive! The rooms were spacious. The property felt very secure (they check who goes in and out of the gated property). My only complaint was the fact that the poolside restaurant has a dress code even during the day. My group was dressed for the pool and couldn’t get into the restaurant because one of the men in our group had a tank top on and sleeves are required to enter, but yet us women could enter with just bikini tops!? This didn’t make sense since it was daytime and the restaurant was by the pool. That explained why most people near the pool have to eat from the snack bar instead of the restaurant.
Stayed 3 nights in Aug 2025

10/10 Excellent

LIS RENATA DE LA PENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Comfortable and clean! The food was amazing! The staff super friendly!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was PERFECT
Stayed 4 nights in Aug 2025

10/10 Excellent

Kellee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I did not like was the two restaurants that I wanted to eat were adult only my son is almost 12 and enjoys fine dining. We were not able to experience other than that. Everything else was good.
Stayed 4 nights in Aug 2025

4/10 Poor

Lu

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The staff is nice but the pool is dirty full of bugs and bees. Especially the big pool. My kids refuse to go into it. The room has a very strong moldy smell. And we got allergy and sick. So we leave the hotel and change to a different one. The front desk refuse to refund us for the days we are not going to stay. Which is not helpful at all. I submitted a review through the hotel’s parent company’s website and then they get the partial refund to us. Besides this. The kids club is great and staff beside the front desk are all great too.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gourav

Liked: Cleanliness, staff & service, property conditions & facilities
The staff service was amazing.
Stayed 5 nights in Aug 2025