2/10 Terrible
Phillip
Travelled with family
6 May 2025
Disliked: Staff & service, room comfort
Front desk service is horrible!!!!
We took our AAU basketball team of 12 player booked for may 2nd to the 3rd 2 suites for them and 4 coaches which would have fit accordingly to the amount of people we had. As soon as we went to book the lady at the counter said rudly that were not a soccer team which there were soccer teams that was selling out the rooms. We kindly told her no we're a 5th grade basketball team. So when we tried to check in she told us our rooms were given to a soccer family even though we already paid for both rooms she then proceeds to argue back and forth in font of the kids and told me it wasnt her problem. She then gave us what she said she had left which didnt comfortably fit our players and coaches. She was super rude and when we told her we already paid why did she give our suites away to give us smaller rooms she said again it wasnt her problem. Her name was tasha or trish what ever but she was the rudest lady ever and when we asked for the supervisor info she said she wasnt giving us any info either we take what she gave us or we find somewhere else. We are not a local team we drove 1 hour and 30 minutes to get the team there and this the service we receive! Then the amount that came off our card was the same amount for the suites that we did not get!!! Terrible experience
Phillip
Stayed 1 night in May 2025