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Carillon Miami Wellness Resort

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Carillon Miami Wellness Resort

2 outdoor pools, pool umbrellas, pool loungers
Creator video
1 bedroom, premium bedding, pillow-top beds, in-room safe
Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Oceanfront (Corner, Balcony, 1 King 2 Queens)
Fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning

Explore the area

View map
6801 Collins Ave, Miami Beach, FL, 33141
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Byron Carlyle Theater
    ‪7 min walk‬
  • Place, Ocean Terrace Public Beach
    ‪9 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪27 min drive‬

Room options

View all photos for Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Partial Ocean View (Balcony, 1 King 2 Queen)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Partial Ocean View (Balcony, 1 King 2 Queen)

9.0 out of 10
Wonderful
(2 reviews)
  • 106 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Luxury Apartment, 1 Bedroom, Accessible (King Bed - Two Showers)

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 1 Bedroom, Balcony, Partial Ocean View (King Bed)

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 1 Bedroom, Partial Ocean View (King Bed)

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Partial Ocean View (Balcony, 1 King 2 Queen)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Luxury Apartment, 1 Bedroom (2 Queen Beds)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Luxury Apartment, 1 Bedroom, Partial Ocean View (2 Queen Beds)

  • Sleeps 4
  • 2 Queen Beds

Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Oceanfront (Corner, Balcony, 1 King 2 Queens)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Luxury Apartment, 1 King Bed, Mobility Accessible (King Bed - Two Showers)

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Luxury Apartment, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 1 King Bed, Balcony, Partial Ocean View

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 2 Queen Beds, Partial Ocean View

  • Sleeps 4
  • 2 Queen Beds

Luxury Apartment, 1 King Bed, Partial Ocean View

  • Sleeps 4
  • 1 King Bed

Luxury Apartment, 2 Queen Beds, Balcony, Oceanfront (Corner)

  • Sleeps 4
  • 2 Queen Beds

Luxury Apartment, 3 Single Beds, Balcony, Oceanfront (Corner)

  • Sleeps 5
  • 3 Single Beds

Luxury Apartment, 3 Single Beds, Balcony, Partial Ocean View

  • Sleeps 5
  • 3 Single Beds

Luxury Apartment, 3 Single Beds (1 King Bed 1 Queen Bed)

  • Sleeps 5
  • 3 Single Beds

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Carillon Miami Wellness Resort. You'll be within a 5-minute walk of Miami Beach Beaches and 4.2 km (2.6 mi) from Fontainebleau. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Carillon Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, The Strand at the Carillo, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Carillon Bar & Lounge is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and gym. Additionally, you'll find a sauna, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 5-property class North Beach hotel include Collins Avenue Shopping Area and Miami Beach Boardwalk.

What's nearby

  • Miami Beach Beaches - 1 min walk - 0.0 km
  • Byron Carlyle Theater - 7 min walk - 0.7 km
  • Ocean Terrace Public Beach - 9 min walk - 0.8 km
  • Normandy Shores Golf Club - 13 min walk - 1.1 km
  • Surfside Beach - 4 min drive - 2.8 km

Getting around

  • Adrienne Arsht Center Metromover Station - 16 min drive
  • Hialeah Market Station - 18 min drive
  • Miami International Airport (MIA) - 31 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪IHOP - ‬3 min walk
  • ‪On The Rocks - ‬5 min walk
  • ‪Norman's Tavern - ‬2 min walk
  • ‪BurgerFi - ‬2 min walk

About this property

Carillon Miami Wellness Resort

Luxury hotel on the beach, with 2 outdoor pools
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Carillon Miami Wellness Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This luxury hotel also offers a steam room, a fitness centre and a garden. For a fee, parking is available.

This 5-star Miami Beach hotel is smoke free.

  • 150 guestrooms or units
  • 2 dining venues
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Carillon Miami Wellness Resort offers 150 accommodations with espresso makers and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Accommodation at this 5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

50-inch flat-screen televisions come with premium digital channels and pay-per-view films. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Carillon Spa has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 40 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: USD 43.18 for adults and USD 20.32 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Carillon Bar & Lounge
  • The Corner Store
  • The Seaglass Cafe
  • The Strand at the Carillo

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Pilates classes
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels
  • MP3 dock
  • Pay films

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 59 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Internet access
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 43.18 for adults and from USD 20.32 for children
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carillon Miami Beach Hotel
Carillon Hotel
Carillon Miami Wellness Resort Miami Beach
Carillon Miami Wellness Miami Beach
Carillon Miami Wellness
Canyon Hotel Miami Beach
Carillon Miami Wellness Miami
Carillon Miami Wellness Resort Hotel
Carillon Miami Wellness Resort Miami Beach
Carillon Miami Wellness Resort Hotel Miami Beach

Frequently asked questions

What is the cancellation policy at Carillon Miami Wellness Resort?

Carillon Miami Wellness Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Carillon Miami Wellness Resort?

Yep, Carillon Miami Wellness Resort has secured covered valet parking with in/out privileges for USD 40.00 per night.

Are there any beaches close to Carillon Miami Wellness Resort?

Yep, Carillon Miami Wellness Resort is on Miami Beach Beaches. Fun beach activities include yoga.

Is there a spa on site at Carillon Miami Wellness Resort?

Yep, Carillon Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Carillon Miami Wellness Resort have a pool?

Carillon Miami Wellness Resort has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Carillon Miami Wellness Resort?

Carillon Miami Wellness Resort features 2 outdoor pools, 2 hot tubs and 2 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Carillon Miami Wellness Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Carillon Miami Wellness Resort.

Is Carillon Miami Wellness Resort family-friendly?

You bet! With amenities such as supervised childcare and 2 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that Carillon Miami Wellness Resort is a hit with families.

Are there hot tubs in the rooms at Carillon Miami Wellness Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Carillon Miami Wellness Resort serve breakfast?

Yeah, cooked-to-order brekkie is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Carillon Miami Wellness Resort?

No, Carillon Miami Wellness Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Carillon Miami Wellness Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Carillon Miami Wellness Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Carillon Miami Wellness Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 501 out of 782 reviews
Rating 8 - Good. 149 out of 782 reviews
Rating 6 - Okay. 68 out of 782 reviews
Rating 4 - Poor. 35 out of 782 reviews
Rating 2 - Terrible. 29 out of 782 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Simone

Stayed 2 nights in Nov 2025

10/10 Excellent

Elefheria

Stayed 2 nights in Oct 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, everything was perfect
Stayed 3 nights in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel situated on a pristine beach with amazing views of both the ocean and the city line!
Stayed 3 nights in Sep 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the cleanest hotels, with the nicest staff in the spa. Everybody was there to help there to show you every little thing can’t wait to come back.
Stayed 2 nights in Sep 2025

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my birthday at Carillon Miami with my two daughters, and the experience was unforgettable. The staff’s warmth and attentiveness made us feel truly welcomed and cared for. Every detail was impeccable, creating a sense of elegance and comfort. The only minor drawback was the lack of hot water on our last day, but it did little to diminish an otherwise exceptional stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel, Newburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few issues but fixed after check in - amazing place to relax - recharge.
Stayed 4 nights in Sep 2025

8/10 Good

Scott

Stayed 3 nights in Sep 2025

10/10 Excellent

Jessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wellness resort. Visited during quieter season. The room was fabulous. Spa was also great!
Stayed 2 nights in Sep 2025

6/10 Okay

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
I was really looking forward to my stay at Carillon Miami, but it didn’t live up to expectations. I booked and paid for an ocean view room (I selected this online) and was given only a partial ocean view. I raised this at check-in, staff were made aware that I wanted to be moved, but no one followed up during my stay. Wellness offerings were limited — there were plenty of fitness classes but very few meditation, sound bowl, or breath work sessions, which I was looking forward to and expected from a wellness resort. The pool setup was only two pools, and only one served food and drinks. Unfortunately, that same pool was not adults-only, so it was very noisy and hard to relax. The pool was packed with families and young children, so it was not the environment I was anticipating. The spa was not how i remembered it to be. Despite posted rules, they weren’t enforced. Each day it was loud, with guests talking loudly amongst each other, on their phones. On the positive side, the rooms were beautiful, clean, and spacious. The restaurant served excellent food, and the staff at the restaurants, pool, and valet were genuinely kind and friendly. Overall, while there are some great aspects, I don’t know if I’d truly describe this as a wellness resort anymore.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Beautiful view. Friendly staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Anabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is really good, we went to the spa and got a massage and it was really good and relaxing. Definitely will go back
Stayed 2 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private Beach with Chairs included.
Stayed 4 nights in Jul 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Miguel Angel

Stayed 2 nights in Aug 2025

10/10 Excellent

Delma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good I don’t have any complaints with room except the fact we got charge for resort fee if I got there at 11pm I didn’t use anything but go to sleep beside that everything was good
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

ELIZABETH

Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Nicole Marie, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach was nice, but sand could have been cleaner for the price point. Drinks at the beach were not good. I got a facial and it burned my face and left welts, but I signed a waiver so nothing I could do. Pools we’re just ok. Restaurant was out of a lot of the food we selected. Too expensive for level of service and quality received.
Stayed 3 nights in May 2025

10/10 Excellent

Jeslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except during check out when the front desk insisted we did valet parking. He walked around asking workers and it was shocking that no one knew what was going on. He also didn’t want to answer any of my questions and just ignored it like he didn’t hear me. Anyway, he didn’t seem like he liked his job nor had any customer service training. It’s too bad because the hotel was great but he left a bad lasting impression. Not the way to end an amazing trip. To HR: you need to coach this individual or give him a back role where he doesn’t interact with clients.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The spa experience is everything. I try to go back every year.
Stayed 3 nights in Jul 2025

6/10 Okay

natalia, Miami

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,
Stayed 3 nights in Jul 2025