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Grand Beach Hotel Surfside

4.5 star property
Beach spa retreat, walking distance from Surfside Beach

Choose dates to view prices

Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Breakfast, lunch, dinner served; international cuisine, beach views
Shower, free toiletries, hair dryer, dressing gowns
Gym
Reviews
7.8

Good

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
9449 Collins Avenue, Surfside, FL, 33154
  • Popular LocationSurfside Beach3 min walk
  • Popular LocationBal Harbour Shops5 min walk
  • Popular LocationBal Harbour Beach5 min walk
  • AirportMiami, FL (MIA-Miami Intl.)29 min drive

Room options

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 92.6 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 92.6 sq m
  • Ocean view
  • Sleeps 6
  • 2 Single Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 92.6 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

8/10 Good

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

7.9/10 Good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 39 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

8.1/10 Very good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 3 Single Beds

Similar properties

Outdoor pool
Grand Beach Hotel Surfside West
Pool
Hot tub
Spa
Air conditioning
4.1 out of 5, Very good, (1000)
The price is AU$466
for 1 night
includes taxes & fees
10 June - 11 June
Grand Beach Hotel Surfside West

About the area

Surfside

At Grand Beach Hotel Surfside you'll be within just a 10-minute stroll of Surfside Beach and Bal Harbour Shops. Highlights at this beachfront hotel include 3 outdoor swimming pools, 4 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages and Swedish massages along with body scrubs, facials and aromatherapy. The restaurant, La Plague, serves international cuisine and is open for breakfast, lunch and dinner. Sky Bar is the hotel's own rooftop bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is available. There's also the convenience of valet parking. .With a stay at this Surfside hotel, you'll be 2.6 km (1.6 mi) from Haulover Park Marina and 4.6 km (2.9 mi) from Normandy Shores Golf Club.

What's nearby

  • Surfside Beach - 3 min walk
  • Bal Harbour Shops - 5 min walk
  • Bal Harbour Beach - 5 min walk
  • Haulover Park Marina - 4 min drive
  • Haulover Park - 5 min drive

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami International Airport (MIA) - 29 min drive

Restaurants

  • Aba Restaurant - 7 min walk
  • Flanigan's Seafood Bar & Grill - 3 min walk
  • Starbucks - 4 min walk
  • Bal Harbour Bistro - 11 min walk
  • Makoto - 11 min walk

About this property

Grand Beach Hotel Surfside

Beach spa retreat, walking distance from Surfside Beach
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Beach Hotel Surfside, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a fitness centre, a garden and a terrace. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this Surfside hotel.

  • 268 guestrooms or units
  • 12 levels
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Built in 2013
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Beach Hotel Surfside offers 268 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 spa tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 64.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 39 for adults and from USD 22 for children
  • Valet parking fee: USD 49 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Beach Hotel Surfside
Grand Beach Surfside
Surfside Grand Beach Hotel
Grand Beach Hotel
Grand Beach
Grand Beach Surfside Surfside
Grand Beach Hotel Surfside Hotel
Grand Beach Hotel Surfside Surfside
Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

What is the cancellation policy at Grand Beach Hotel Surfside?

Grand Beach Hotel Surfside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of 27 May 2024, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on 9 June 2024 start from AU$534.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside has valet parking with in/out privileges for USD 49 per day.

Are there any beaches close to Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside is a short 16-minute walk from Miami Beach Beaches. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at Grand Beach Hotel Surfside?

Yep, there is an onsite spa at Grand Beach Hotel Surfside. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Grand Beach Hotel Surfside have a pool?

Grand Beach Hotel Surfside has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Grand Beach Hotel Surfside a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Beach Hotel Surfside.

Is Grand Beach Hotel Surfside family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, it's no surprise that Grand Beach Hotel Surfside is a hit with families.

Does Grand Beach Hotel Surfside serve breakfast?

You bet, buffet brekkie is offered daily.

Is there a free airport shuttle available at Grand Beach Hotel Surfside?

No, Grand Beach Hotel Surfside does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Beach Hotel Surfside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Beach Hotel Surfside?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Grand Beach Hotel Surfside?

No, only service animals are allowed.

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 470 out of 1006 reviews" "
Rating 8 - Good. 200 out of 1006 reviews" "
Rating 6 - Okay. 121 out of 1006 reviews" "
Rating 4 - Poor. 108 out of 1006 reviews" "
Rating 2 - Terrible. 107 out of 1006 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good location
Stayed 6 nights in Jan 2024

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff and beautiful property.
Stayed 1 night in Feb 2024

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! Great location!
Stayed 1 night in Jan 2024

8/10 Good

Leeleng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants
Stayed 3 nights in Jan 2024

6/10 Okay

Crystal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s a beautiful and very expensive luxury hotel, but we endured cold showers during our entire stay due to the water not heating properly. I reported it to the front desk. I called and left a message for the manager twice and he never returned my call. He knocked resort fees and taxes off our bill as a tiny compensation for our miserable cold shower experience. We will not stay there again.
Stayed 4 nights in Jan 2024

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right on the beach. Very beautiful. Lobby is nice. Rooms are spacious and we loved the second bathroom in our suite. Could use a little TLC in some minor areas. There was a large stain on the carpet in the hallway on our floor. No cushion on the lounger on our deck. Checkout was 11, they gave us complimentary late checkout until noon but our room keys were deactivated when we returned from breakfast at 10:45 AM the day we were leaving.
Stayed 4 nights in Jan 2024

6/10 Okay

Joshua

Stayed 4 nights in Jan 2024

8/10 Good

Josiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staycation!
The hotel is great! The service is excellent and the staff very friendly. They just need more beach chairs for guests on holidays. But given that the space is limited due to city codes, all was well during our stay. Keep up the great job!
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Environment and staff
Stayed 11 nights in Dec 2023