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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
On the beach, beach cabanas, beach umbrellas, beach towels
5 bars/lounges, 2 poolside bars, swim-up bar
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Hot tub
The current price is AU$1,302
includes taxes & fees
13 May - 14 May

Explore the area

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Vallarta Adventures
    ‪2 min drive‬
  • Nayar Vidanta Golf
    ‪3 min drive‬
  • Nuevo Vallarta Beach
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Partial sea view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Partial Ocean View (Two Bedrooms)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Family Partial Ocean View (Two Bedrooms)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 69 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 195 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View King

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Ocean View King

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Partial sea view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Ocean View Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King Bed

Deluxe Room King Bed

Deluxe Room King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Diamond Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Diamond Ocean View King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Nuevo Vallarta

You'll be connected to the convention centre at Hard Rock Hotel Vallarta - All Inclusive, and within a 30-minute stroll of Bay of Banderas and Vallarta Adventures. Highlights at this luxury property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body scrubs along with access to the sauna. The buffet restaurant, The Market, serves international cuisine. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 hot tubs and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Nuevo Vallarta property include Nayar Vidanta Golf and Nuevo Vallarta Beach.

What's nearby

  • Vallarta Adventures - 2 min drive - 1.8 km
  • El Tigre Golf Club - 2 min drive - 2.0 km
  • Nayar Vidanta Golf - 3 min drive - 2.3 km
  • Mayan Palace Nuevo Vallarta Golf Course - 3 min drive - 2.4 km
  • Nuevo Vallarta Beach - 5 min drive - 2.4 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Kabah Sushi Bar - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Copán Sunset Sky Bar - ‬10 min walk
  • ‪Tulum Restaurant - ‬1 min drive
  • ‪Ciao - ‬3 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Vallarta property is smoke free.

  • 362 guestrooms or units
  • 8 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Exterior

Velas Vallarta Suites Resort All Inclusive

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  • Pool
  • Breakfast included
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4.5 out of 5, Wonderful, 1,003 reviews
The price is AU$703
includes taxes & fees
7 May - 8 May
Velas Vallarta Suites Resort All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Pickleball
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of 6 May 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on 13 May 2025 start from AU$1,302.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel Vallarta - All Inclusive?

The closest beach to Hard Rock Hotel Vallarta - All Inclusive is Nuevo Vallarta Beach (0.6 km).

Is there a spa on site at Hard Rock Hotel Vallarta - All Inclusive?

Yep, there is an onsite spa at Hard Rock Hotel Vallarta - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as Swedish massages.

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Hard Rock Hotel Vallarta - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Hard Rock Hotel Vallarta - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Vallarta - All Inclusive.

Is Hard Rock Hotel Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hard Rock Hotel Vallarta - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Vallarta - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Vallarta - All Inclusive serve breakfast?

Yep, free cooked-to-order brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Vallarta - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Vallarta - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Vallarta - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Vallarta - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Vallarta - All Inclusive?

There is a golf course next to Hard Rock Hotel Vallarta - All Inclusive.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1010 reviews
Rating 8 - Good. 252 out of 1010 reviews
Rating 6 - Okay. 124 out of 1010 reviews
Rating 4 - Poor. 47 out of 1010 reviews
Rating 2 - Terrible. 54 out of 1010 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando h

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Hotel and food is very good. Only bad part is as soon as you check in you get hassled by time share sales people and throughout the stay when walking through main lobby.
Stayed 4 nights in Jan 2025

2/10 Terrible

Latrice

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Dale

Stayed 3 nights in Jan 2025

10/10 Excellent

Kenneth

Liked: Staff & service

60th Birthday Celebration

The Hard Rock is an older resort and in need of repairs and upgrades. But the staff are wonderful and most are very friendly. Stepping out on the beautiful beach area and walking for kilometres was amazing. Bucerias is not far at all and a nice area to visit. The Melacon isn’t far away either. Definitely would go back.
This is the view from our balcony
Stayed 7 nights in Jan 2025

6/10 Okay

Lalo

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was no rock at all, nightlife was nos fun, Hugh price for the experience
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities

What can I say !

Rooms old. Huge jacuzzis take a lot of room. There should be a choice if you want the jacuzzi or not in your room. double beds in turn are small for two people. Housekeeping is late even if you ask them to clean first thing in morning. Several times asked for water and it didn’t come. No late check out. Even though on check in , the Room was not available when it was supposed to be. Some staff friendly but some down right unhelpful. I asked for a receipt upon check out and they said I have to email the hotel to ask for one. Rooms are very dated and old. Showers are old and dated. Full Ocean View was amazing. Room is not sound proof. So if you don’t want non stop rock music from the pool area , there is nothing to do.
Stayed 3 nights in Jan 2025

10/10 Excellent

Hectormanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Descanso

Buen fin de semana, pasamos en este hotel, excelentes instalaciones, servicio y alimentos, spa increible, respetaron nuestros descuentos, mencion especial al personal en todas las areas, imposible acordarnos de todos pero ahi va Lucy en Ciao, Juan y Josue en Ipanema, Erick en recepcion de autos, etc.Gracias y claro que volveremos
Stayed 3 nights in Jan 2025

10/10 Excellent

Rocio

Stayed 7 nights in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic for any age!
Stayed 1 night in Jan 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the staff is very attentive and wants to make sure you have a great time. The resort is very loud especially at night and the “balconies” are tiny-they are big enough to stand on and look out but not sit and enjoy the outdoors.
Stayed 3 nights in Jan 2025

6/10 Okay

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was nice. Room service was great! Johan checked us in at reservation desk-very professional and friendly. Outside jacuzzi’s didn’t appear very clean so skipped those. The overall service was good. The only real complaint was in setting up additional packages ie the sunset tour. We cancelled 24 hours in advanced as requested and still have not been refunded our money. The supervisor was rather rude and told us auditors there on Monday so there was nothing he could do. Feel like we have gotten the total run around and not much professionalism with this issue. Not my problem that Hotel doesn’t employee workers who know how to refund an excursion that was properly cancelled.
Stayed 2 nights in Jan 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel!
Stayed 7 nights in Jan 2025

6/10 Okay

Derek

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Logan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, the service at this resort is exceptional, and the staff goes above and beyond to ensure your stay is unforgettable. Diana had everything prepared for our arrival and checked in with us throughout the stay, ensuring every detail was perfect. The resort itself is immaculate, the food is outstanding, and the entertainment team truly stands out. A special shout-out to Kevin, Georgia, and Ash from Entertainment, who created an experience like no other. Gregorio and Morgan kept us refreshed poolside during the day, and when evening arrived, Manuel took over at the Sun Bar, making sure our night was just as enjoyable. Their dedication and hospitality made our trip truly special.
Stayed 7 nights in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Melissa Fay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, would definitely return and bring our kids next time too.
Stayed 7 nights in Jan 2025

8/10 Good

Mirella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
view that our room was nice but late at night once the music started at the sunbar was loud the music stop at 1am.
Stayed 3 nights in Jan 2025

6/10 Okay

cory, st.albert

Travelled with partner
It’s to divided, they only cater to the members,
Stayed 7 nights in Jan 2025

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience I would do it again
Stayed 3 nights in Jan 2025

10/10 Excellent

Gerald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked most everything. There was one night we ordered room service and it never showed up. Also, it was very loud in this section where we stayed all night. Would love to come back though.
Stayed 7 nights in Jan 2025