3.8 out of 5

"this hotel has not been renovated in the past 20 years which is as long as it's been since my initial visit. Carpet in room was disgustingly worn and ... " More

By a verified traveller on Sat 19 Nov 2016

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Hotel Description

At The Heritage Hotel Manila you'll be within a 20-minute stroll of popular places like SM Mall of Asia and SMX Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and free valet parking.

All 450 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, sitting areas and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. Free bottled water, in-room massages and safes are also available.

The café, Riviera Cafe, is open for breakfast, lunch and dinner. The Bar is the hotel's own pub, serving drinks along with breakfast and lunch. Enjoy the fitness centre and sauna. Conference space, a business centre and limo/town car service are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café and massage/treatment rooms. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of a free shopping centre shuttle.

Within a 30-minute walk of this 4-star Barangay 76 hotel, attractions include City of Dreams Manila and Manila Bay.

Superior Room Twin Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$79 per night

Club Room Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Heritage Hotel Manila ratings based on 63 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Heritage Hotel Manila

Everyone (35) Business (1) Couples (17) Family (11)
5 out of 5
I like the cleanliness, presentation of the hotel and they upgrade me to a better room with no extra cost.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and ooking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

3 out of 5

Posted by on 22 Feb. 2019

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Comment from Hotel Management

29 Apr. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. Please don't hesitate to share with us your experience. We will highly appreciate it. Best regards, The Management The Heritage Hotel Manila

3 out of 5
Average Hotel it needs a facelift and to have morden Facilities and a fresh outlook..

Posted by on 11 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5 out of 5
Excellent choice in Manila, will be my base from now on. The food is exceptional.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5 out of 5
Staff were great had a late checkin so got a upgrade was very nice of them. Food amazing in the lobby area and wait staff very friendly and well presented, my over all stay was great for the few days i stayed

Posted by on 30 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied with your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

1 out of 5
Hotel need renovations! Bathroom tiles dirty. Toilet seat and bowls need changing. Windows filthy from outside. Staff need more training for courtesy. Buffet breakfast cold and tasteless, same everyday and empty by 9am.

Posted by , from Australia on 23 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! We do sincerely apologize for dissatisfaction during your stay. We will look into your comments and will act on it immediately. Again, our apologies. Regards, The Management

1 out of 5

Disappointed

No bins, room had this mouldy smell, no bath mat, toilet doesn’t look like it was cleaned properly, dirty carpet, front desk does not answer their phone... I could go on

Posted by on 19 Aug. 2018

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Comment from Hotel Management

24 Aug. 2018 by Ellie

Dear Mr. Wotif, Mabuhay from The Heritage Hotel Manila! We sincerely apologize for the inconvenience you had during your stay. Your comment about the cleanliness of the rooms was already forwarded to our Housekeeping department for their immediate action. Again, we sincerely apologize and hope that amidst all of this you can still take a look at us again in the future. Best Regards, The Management The Heritage Hotel Manila

4 out of 5

Good location

Pros: staff and service brilliant
this hotel has not been renovated in the past 20 years which is as long as it's been since my initial visit. Carpet in room was disgustingly worn and dirty.

Posted by on 19 Nov. 2016

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4 out of 5

Good value for money - helpful staff

Pros: Staff, efficiency.
Cons: Buffet Dinner was a bit lacking. A la carte also not so inspiring.
Location: Never really had time to site see as on business but links to airport were good.
Was all good, no complaints. Staff went above and beyond with a couple of small requests I had. Check-in / out was efficient. Bathroom a little "tired" but then I never paid a fortune for the room.

Posted by , from Brisbane on 1 Feb. 2016

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5 out of 5

Easy access great front staff

Cons: Modernise room furnishings
Location: Mall of Asia airport and casinos
great food excellent staff entrap location safe feel

Posted by , from cairns aua on 30 Oct. 2015

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Property Features

The Heritage Hotel Manila offers its guests an outdoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly The Heritage Hotel Manila. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Pasay hotel.

  • 450 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (5.3 km / 3.3 mi)
  • Train station: Manila Buenidia Station (3.8 km / 2.4 mi)
  • Metro station: Baclaran LRT Station (0.8 km / 0.5 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Heritage Hotel Manila offers 450 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Pasay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Riviera Cafe – This café serves breakfast, lunch and dinner.

The Bar – This pub serves breakfast, lunch and dinner.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 2 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 1842.38 per night.

Pets

  • Pets and service animals are not allowed at The Heritage Hotel Manila

Policies

Most visitors to the Philippines receive a 21-day visa upon arrival, however it is essential to check with the nearest Philippine consulate regarding visas for each particular nationality.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 3000 per night (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 877 for adults and PHP 207 for children (approximately)
  • Airport shuttle fee: PHP 900 per vehicle (one-way)
  • Early check-in fee: PHP 3000 (subject to availability)
  • Rollaway bed fee: PHP 1842.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Manila Pasay
  • Heritage Hotel Manila
  • Heritage Manila Pasay
  • Heritage Manila
  • Heritage Hotel Pasay
  • The Heritage Hotel Manila Pasay, Metro Manila, Philippines

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.