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3.8 out of 5

"Not to far from every place that you needed to go good access to commute " More

By a verified traveller on Wed 26 Jun 2019

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Hotel Description

The Heritage Hotel Manila puts you in the heart of Pasay, within a 20-minute stroll of Embassy of Japan and SM Mall of Asia. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free valet parking.

All 450 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free newspapers, and free bottled water. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include bathrobes, slippers, and free toiletries. In-room massages, safes, and hair dryers are also available.

A pampering day can include Swedish massages and sports massages. The restaurant, Riviera Cafe, is open for breakfast, brunch, lunch, and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. 8095 square feet (752 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning continental breakfast is served between 6:00 AM and 10:30 AM. There's also limited parking, along with the convenience of a free shopping center shuttle.

Places within a 30-minute walk of this 4-star Barangay 76 hotel include City of Dreams Manila and Manila Bay.

Superior Room Twin Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$108* Per night/room 1 Jun. - 2 Jun.

Club Room Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Twin Beds, Club Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite King Bed, Club Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Heritage Hotel Manila ratings based on 65 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Heritage Hotel Manila

Everyone (36) Business (1) Couples (17) Family (12)
5 out of 5

Posted by on 28 Jun. 2019

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4 out of 5
Not to far from every place that you needed to go good access to commute

Posted by on 26 Jun. 2019

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Comment from Hotel Management

6 Jul. 2019 by Ed

Dear Valued Guest! It is with great honor to receive such wonderful feedback and commendation from you during your most recent stay! It is through this we keep our team stay motivated and in our best customer service at all times! Thank you and hope to welcome you back personally on your next visit! Best regards, Eduardo Dela Cerna Duty manager

5 out of 5
I like the cleanliness, presentation of the hotel and they upgrade me to a better room with no extra cost.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and ooking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

3 out of 5

Posted by on 22 Feb. 2019

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Comment from Hotel Management

29 Apr. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. Please don't hesitate to share with us your experience. We will highly appreciate it. Best regards, The Management The Heritage Hotel Manila

3 out of 5
Average Hotel it needs a facelift and to have morden Facilities and a fresh outlook..

Posted by on 11 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5 out of 5
Excellent choice in Manila, will be my base from now on. The food is exceptional.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

5 out of 5
Staff were great had a late checkin so got a upgrade was very nice of them. Food amazing in the lobby area and wait staff very friendly and well presented, my over all stay was great for the few days i stayed

Posted by on 30 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied with your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

1 out of 5
Hotel need renovations! Bathroom tiles dirty. Toilet seat and bowls need changing. Windows filthy from outside. Staff need more training for courtesy. Buffet breakfast cold and tasteless, same everyday and empty by 9am.

Posted by , from Australia on 23 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Ellie

Dear Guest, Mabuhay from The Heritage Hotel Manila! We do sincerely apologize for dissatisfaction during your stay. We will look into your comments and will act on it immediately. Again, our apologies. Regards, The Management

1 out of 5

Disappointed

No bins, room had this mouldy smell, no bath mat, toilet doesn’t look like it was cleaned properly, dirty carpet, front desk does not answer their phone... I could go on

Posted by on 19 Aug. 2018

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Comment from Hotel Management

24 Aug. 2018 by Ellie

Dear Mr. Wotif, Mabuhay from The Heritage Hotel Manila! We sincerely apologize for the inconvenience you had during your stay. Your comment about the cleanliness of the rooms was already forwarded to our Housekeeping department for their immediate action. Again, we sincerely apologize and hope that amidst all of this you can still take a look at us again in the future. Best Regards, The Management The Heritage Hotel Manila

4 out of 5

Good location

Pros: staff and service brilliant
this hotel has not been renovated in the past 20 years which is as long as it's been since my initial visit. Carpet in room was disgustingly worn and dirty.

Posted by on 19 Nov. 2016

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Property Features

The Heritage Hotel Manila offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 8095 square feet (752 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Heritage Hotel Manila. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Pasay hotel is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 8095 sq ft of conference space
  • 752 sq m of conference space
  • Built in 1994
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (6.1 km / 3.8 mi)
  • Train station: Manila Buenidia Station (3.8 km / 2.4 mi)
  • Metro station: Baclaran LRT Station (0.8 km / 0.5 mi)
  • Property shuttles: Free shopping center shuttle; airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

The Heritage Hotel Manila offers 450 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:30 AM.

Riviera Cafe - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This lobby lounge serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Swedish massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Heritage Hotel Manila

Policies

Most visitors to the Philippines receive a 21-day visa upon arrival, however it is essential to check with the nearest Philippine consulate regarding visas for each particular nationality.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • UnionPay
  • Cash or credit card deposit required
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No pets or service animals allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: PHP 3000 per accommodation, per stay for guests staying between 1 January - 31 December

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between PHP 200 and PHP 877 for adults, PHP 200 and PHP 877 for children (approximately)
  • Airport shuttle fee: PHP 1150 per vehicle (maximum occupancy 3)
  • Early check-in fee: PHP 3000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Manila
  • Heritage Hotel Manila Pasay
  • Heritage Manila
  • Heritage Manila Hotel
  • Heritage Manila Pasay
  • Hotel Heritage Manila
  • Manila Heritage
  • Manila Heritage Hotel
  • Manila Hotel Heritage
  • Heritage Hotel Pasay
  • The Heritage Hotel Manila Pasay, Metro Manila, Philippines
  • The Heritage Hotel Manila Pasay Metro Philippines
  • The Heritage Manila Pasay
  • The Heritage Hotel Manila Hotel
  • The Heritage Hotel Manila Pasay
  • The Heritage Hotel Manila Hotel Pasay

You should know

  • The Heritage Hotel Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.