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Citizen Hotel

3.0 star property
Hotel with a restaurant, steps from Makati Museum

Photo gallery for Citizen Hotel

Hallway
Rooftop terrace
Hallway
Barkada Room
Property entrance

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
968 Dr Jose P. Rizal Ave, Makati, NCR, 1210
  • Place, Makati Museum
    ‪1 min walk‬
  • Place, Power Plant Mall
    ‪5 min walk‬
  • Place, Century City
    ‪8 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Queen

Superior Queen

Superior Queen

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Free bottled water
Digital channels
Daily housekeeping
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen

Deluxe Queen

Deluxe Queen

Highlights

Air conditioning
Flat-screen TV
20 bedrooms
Private bathroom
Bidet
20 bathrooms
Free bottled water
Digital channels
  • 15 sq m
  • 20 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Barkada Room

Barkada Room

Barkada Room

Highlights

Air conditioning
Flat-screen TV
Bidet
Private bathroom
Free bottled water
Digital channels
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Single Bunk Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Free bottled water
Digital channels
Daily housekeeping
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Makati

Citizen Hotel places you steps from Makati Museum and within a 30-minute stroll of Circuit Makati. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include concierge services, a 24-hour front desk and luggage storage. .With a stay at this 3-property class Makati Downtown hotel, you'll be 2.1 km (1.3 mi) from Ayala Center and 2.5 km (1.6 mi) from Glorietta Mall.

What's nearby

  • Makati Museum - 1 min walk - 0.0 km
  • Power Plant Mall - 5 min walk - 0.4 km
  • Century City - 8 min walk - 0.7 km
  • Makati City Hall - 8 min walk - 0.8 km
  • Ayala Center - 3 min drive - 2.2 km

Getting around

  • Boni Avenue Station - 2 min drive
  • Gil Puyat Station - 4 min drive
  • Manila (MNL-Ninoy Aquino Intl.) - 30 min drive

Restaurants

  • ‪Hà Nội Phố - ‬3 min walk
  • ‪Kanto Freestyle Breakfast - ‬4 min walk
  • ‪Kása Palma - ‬4 min walk
  • ‪Friends & Neighbors - ‬4 min walk
  • ‪Garahe Burger & Burrito - ‬9 min walk

About this property

Citizen Hotel

Hotel with a restaurant, steps from Makati Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Citizen Hotel also features concierge services, a front desk safe, and a lift.

This 3-star Makati hotel is smoke free.

  • 32 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Citizen Hotel offers 32 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Flat-screen televisions come with digital channels.

Bathrooms include bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.4 out of 5, 29 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PHP 500
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PHP 1000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: PHP 500 (subject to availability)
  • Late check-out fee: PHP 1000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Citizen Hotel
Citizen Hotel Makati
Hotel Citizen Hotel Makati
Makati Citizen Hotel Hotel
Citizen Makati
Citizen
Citizen Hotel Hotel
Citizen Hotel Makati
Citizen Hotel Hotel Makati

Frequently asked questions

Is there a free airport shuttle available at Citizen Hotel?

No, Citizen Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Citizen Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Citizen Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Citizen Hotel?

No, pets are not allowed.

Citizen Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 27 reviews
Rating 8 - Good. 10 out of 27 reviews
Rating 6 - Okay. 5 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Gabriel

Travelled with family
Disliked: Property conditions & facilities
There’s cockroaches and rooms are not maintained floor loose tiles.
Stayed 11 nights in May 2025

4/10 Poor

percival

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No daily home service and no fridged or hot water for coffee you need to ask the front desk for that first
Stayed 4 nights in Jan 2025

8/10 Good

Jorge

Liked: Cleanliness, property conditions & facilities

Lufet

Awesome
Stayed 1 night in Jun 2024

6/10 Okay

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The thi.ng I like about this property is so quite They don't have a microwave or electric kettle . They don't have even a complimentary coffee or tea
Stayed 2 nights in Jan 2024

6/10 Okay

luis

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
I like coz its spacious anyway. But there's no table in the room. No telephone. I dont like the front area.
Stayed 3 nights in Feb 2020

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort

For the price it’s ok

The street side of the hotel is noisy so ask for a room at the back, clean efficient
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The biggest concern is that my room was infested with bed bugs. I didn’t realize it at first because all I saw were ants in the bed and all over the room. I believed I was being bitten by the ants, but on observation, I see that the bites fit the pattern for bed bugs. I do not recommend staying here for this reason alone. I suspect the ants where there to dine on the bedbugs However, there are other oddities with this room. There is no desk; no table, and no chair in the room. I’ve never stayed in a hotel anywhere in the world that was missing these very basic amenities Additionally, the hotel advertised that the room contained a safe. It did not.
Stayed 8 nights in Jan 2020

6/10 Okay

Jasmin

Travelled with family
Noisy room. Need an earplug to be able to sleep. I got a room with out a window on the first day. I. Ask for change of room, got it the following day. They dont automatically clean the rooms not unless the guest hang the
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, except the check in time for international travelers, i would suggest having room ready for people that travel 20+ hours ,so they don't have to wait hours to check in... your staff is the best i ever encountered...i give all the staff a10 for for there professionalism with everything from a to z...... how ever i was disappointed that a tip i was offering was refused. ..i will stay at this hotel again, but only if i am able to tip the staff. ...the staff made my trip to the Philippines and the citizen hotel the best experience ever. .
Stayed 24 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the hotel was always kept clean when I needed house keeping for new towels. I was comfortable there for what I paid for
Stayed 5 nights in Dec 2019

8/10 Good

Darin

Stayed 3 nights in Nov 2019

10/10 Excellent

Scott, Anderson, IN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating this hotel. The room was in excellent condition. The staff was super friendly and very helpful. The restobar attached had a very pleasing atmosphere as well. The staff in the restobar was just as pleasant as the hotel staff. I enjoyed my stay here immensely.
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Worst stay ever! Ruined our family staycation!!

This hotel facilities ruined our family staycation! Upon viewing some of the reviews, i blv that the hotel was good because of its good rate. Before checking in, I called the hotel to reserve us a parking as we are bringing our vehicle with us. According to the receptionist, they have alotted parking at the basemate, surprisingly when we arrived around 10pm bec of the heavy traffic from the airport we took about 2 hrs going there! Well, to continue my story, upon arriving, they saw us that our vehicle is a van and told me that they hve no parking for such huge vehicle, they ask me if i can wait until the 3 other cars parked infront were home then we can park. So since the management didnot given me my refund. We choose to stay. I keep on asking them if the parking was available and yes? Fortunately, it became available by 145am the next day. My husbnad choose to stay at the vehicle bec the place looks not safe at all. That was 145am, but before that, i noticed that the ac is leaking, and its very dangerous for a pregnant like me if i got slip on the floor, so i ask if they can fix it. They arrives and maintenance advises to transfer into another room. After an hr of our transfer to another room, i noticed that the ac is bot properly functioning and my son was asking why is so hot! Dammmned!!!! I am very frustrated! Imagine! At 3 am we dont have good sleep bec of their poor! Very poor facilities!! Plus point here are only the staffs. Nothing more nothing less!Think b4 u book
Stayed 1 night in Oct 2019

8/10 Good

Curves, Caloocan

Liked: Cleanliness, staff & service, amenities
The interiors were pleasing and well executed, light fixtures looked amazing, and I’m obsessed with the murals. However, the room didn’t have an actual window other than the one facing a tiny courtyard. A few mirrors would have been helpful. Furniture in common spaces were design-y, trendy and cool however the furniture in the room was a bit lacking. A desk or a coffee table and a chair should do it given the size of the room. Loved that there is a bidet, steady internet connection, and Netflix and Youtube on the tv. Staff was great and helpful.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and the price is just right. Thanks
Stayed 1 night in Sep 2019

8/10 Good

Mckey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel and very poor conditions. Terrible service as well. Will never stay in this hotel again!
Stayed 5 nights in Aug 2019

8/10 Good

She

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's clean but the aircon was under your bed and kinda hot. The bed was not okay.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and easy to approach! Thumbs up!
Stayed 1 night in Aug 2019

8/10 Good

Paul Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The aircon was noisy
Stayed 1 night in Jul 2019

10/10 Excellent

dangie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

new hotel friendly staff and clean

The hotel staff were wonderful, especially the manager who made me feel welcomed and taken care of. Stayed there for a night while in town to watch the lany concert. Hotel is very new and Staff is very friendly and they would try their best to help you. Rooms are very clean and definitely very comfortable.The design is very modern in style,I would highly recommend this Hotel.
Stayed 1 night in Jul 2019