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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel with free breakfast, near Texas Tech University

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Gym
The current price is AU$102
includes taxes & fees
16 Sept - 17 Sept

Explore the area

View map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    ‪5 min walk‬
  • University Medical Center
    ‪2 min drive‬
  • Texas Tech University
    ‪2 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(47 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Sofa bed - double
Hairdryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Hairdryer
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

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About the area

Lubbock

SureStay Plus Hotel by Best Western Lubbock Medical Center puts you in the heart of Lubbock, within just a 10-minute stroll of Covenant Lakeside Hospital and Maxey Park. Highlights at this hotel include free continental breakfast, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and seasonal outdoor swimming pool. 1636 square feet (152 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also the convenience of RV/bus/truck parking. .With a stay at this Lubbock hotel, you'll be 1.8 km (1.1 mi) from Texas Tech University.

What's nearby

  • Covenant Lakeside Hospital - 5 min walk - 0.5 km
  • United Supermarkets Arena - 15 min walk - 1.3 km
  • University Medical Center - 2 min drive - 1.9 km
  • Texas Tech University - 2 min drive - 1.5 km
  • Jones AT&T Stadium - 2 min drive - 3.0 km

Getting around

  • Lubbock, TX (LBB-Preston Smith Intl.) - 13 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Schlotzsky's - ‬3 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Chick-fil-A - ‬18 min walk
  • ‪Mano Negra - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free breakfast, near Texas Tech University
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square metres) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1636 sq ft of conference space
  • 152 sq. m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • ATM
  • No smoking on site
  • Bar or lounge
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with a hairdryer and free toiletries. This accommodation offers separate sitting areas. Satellite televisions are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

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  • Breakfast included
  • Pet-friendly
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Yep, SureStay Plus Hotel by Best Western Lubbock Medical Center has a free self car park.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of 10 Sept 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on 16 Sept 2025 start from AU$102.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

SureStay Plus Hotel by Best Western Lubbock Medical Center has a seasonal outdoor pool. The pool is open 10:00 AM to 10:00 PM (Seasonal outdoor pool open from April to August).

What makes SureStay Plus Hotel by Best Western Lubbock Medical Center a romantic place to stay?

A lounge bar, plus spring water baths in the guestrooms, help set the scene for a romantic weekend at SureStay Plus Hotel by Best Western Lubbock Medical Center.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free extra beds in the guestrooms, it's no surprise that SureStay Plus Hotel by Best Western Lubbock Medical Center is a hit with families.

Are there hot tubs in the rooms at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, but there are spring water baths in the guestrooms.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center serve breakfast?

Yeah, complimentary continental brekkie is available daily.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, SureStay Plus Hotel by Best Western Lubbock Medical Center does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Reviews

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 397 out of 1004 reviews
Rating 8 - Good. 286 out of 1004 reviews
Rating 6 - Okay. 130 out of 1004 reviews
Rating 4 - Poor. 92 out of 1004 reviews
Rating 2 - Terrible. 99 out of 1004 reviews

Reviews

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It wasn’t bad, but there was water damage in both the room and the bathroom. It kind of grossed me out. The pool was also disgusting. We went on graduation weekend, so there were not a lot of options, but I would probably look for other places to stay over this place
Stayed 2 nights in May 2025

10/10 Excellent

Tashawn B Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good the storm came and it flooded some area but the lady at the desk took it all in stride. She did amazing.
Stayed 1 night in Jun 2025

8/10 Good

Carley

Stayed 2 nights in May 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Front desk was super nice! Clean too!
Stayed 2 nights in May 2025

2/10 Terrible

ethan

Stayed 1 night in May 2025

8/10 Good

MARSHA

Liked: Cleanliness, property conditions & facilities
There was pubic hairs on the toilet and the bed was uncomfortable. other than that it was ok,
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Not impressed with breakfast bar - overall a
Stayed 2 nights in May 2025

8/10 Good

Gregory

Travelled with family
Liked: Staff & service
The folks were very friendly. The Hotel was OK and looked like it could use some cosmetic updates
Stayed 2 nights in May 2025

8/10 Good

Sue

Travelled with family
Liked: Staff & service
Stayed 1 night in May 2025

4/10 Poor

Brianna

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had mold and mildew buildup and one of the the other rooms tub wouldn’t drained. The staff was quick about fixing it which was a plus, and they were kind.
Stayed 2 nights in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I got a lot of rest
Stayed 1 night in Apr 2025

10/10 Excellent

Joesel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to Texas Tech, hospitals, 24 hrs market place. Dollar store across street. Pool and bobble spa just needs cleaning up. Water color is green instead of clear blue. Breakfast was good. Sausages just need to be cooked crispy brown, they looked pale and stale. We thought this hotel has only few guest when we checked in, but this morning parking lot was full.
Stayed 1 night in May 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time at this hotel and will be our go to place when we are in Lubbock. Quiet, clean, breakfast is good and great customer service.
Stayed 3 nights in May 2025

6/10 Okay

Rondell

Travelled with family
Liked: Cleanliness, staff & service
This is my third stay here and the first two were 4 star, but on this stay the water was never hot, but only lukewarm and the mattress should be replaced.
Stayed 1 night in May 2025

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Wasn’t bad, wasn’t great

Hotel was very dated, but it wasn’t terrible. Wasn’t super clean, fixtures were dingy, the halls were missing trim. The price was good for a quick trip for one night.
Stayed 1 night in May 2025

4/10 Poor

Rachelle

Stayed 2 nights in May 2025

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where we ALWAYS stay when we go to Lubbock which is quite often the staff is so awesome and the stay is amazing
Stayed 1 night in May 2025

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

cathey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Johanna

Travelled with family
Liked: Staff & service, amenities
Nice place for the price
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay. Desk clerk was very friendly and efficient even with the slow computers she had to deal with.
Stayed 1 night in May 2025

6/10 Okay

Amanda

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Sergio

Business traveller, Travelled with partner
Liked: Staff & service, amenities
The service and quick check in
Stayed 1 night in Apr 2025