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The Norfolk

4.0 star property

Photo gallery for The Norfolk

Exterior
Cosy Double Room | Room amenity
Exterior
Train station shuttle
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
The current price is AU$169
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
6-8 Norfolk Square, London, England, W2 1RS
  • Place, Paddington Central
    ‪6 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Cosy Double Room

Cosy Double Room | Room amenity

Cosy Double Room

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Room amenity

Deluxe Double Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior King Room

Superior King Room | Room amenity

Superior King Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lower Ground Deluxe Double Room

Lower Ground Deluxe Double Room

Lower Ground Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

The Norfolk puts you in the heart of London, within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include dry cleaning/laundry services, a porter/bellboy and luggage storage. .Attractions within a 20-minute walk of this 4-property class London City Centre hotel include Marble Arch and Park Lane.

What's nearby

  • St Mary's Hospital - 2 min walk - 0.2 km
  • Paddington Central - 6 min walk - 0.6 km
  • Hyde Park - 6 min walk - 0.6 km
  • Kensington Gardens - 6 min walk - 0.6 km
  • Marble Arch - 13 min walk - 1.2 km

Getting around

  • Paddington Underground Station - 1 min walk
  • London Paddington Station - 2 min walk
  • Heathrow Airport (LHR) - 51 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬1 min walk
  • ‪Steam Bar - ‬3 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪CÉ LA VI London - ‬3 min walk
  • ‪Sawyers Arms - ‬1 min walk

About this property

The Norfolk

As a guest of The Norfolk, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces.

This 4-star London hotel is smoke free.

  • 31 guestrooms or units
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • No smoking on site
The Norfolk offers 31 accommodations with complimentary bottles of water and free toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with satellite channels. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 25 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Frequently asked questions

Is there a free airport shuttle available at The Norfolk?

No, The Norfolk does not offer an airport shuttle service.

How much does it cost to stay at The Norfolk?

As of 27 Feb 2026, prices found for a 1-night stay for 2 adults at The Norfolk on 1 Mar 2026 start from 169.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time are check-in & check-out at The Norfolk?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Norfolk?

No, pets are not allowed.

The Norfolk Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 15 reviews
Rating 8 - Good. 7 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

8.0/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

J

Stayed 1 night in Nov 2025

4/10 Poor

Clare

Business traveller
Disliked: Staff & service, amenities
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Stayed 1 night in Nov 2025

10/10 Excellent

Joseline

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great service
Stayed 3 nights in Oct 2025

8/10 Good

Jenna

Stayed 1 night in Oct 2025

6/10 Okay

SHANTELL

Liked: Cleanliness, amenities, property conditions & facilities
Shower was way too small!
Stayed 2 nights in Oct 2025

8/10 Good

Linda

Liked: Staff & service
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Stayed 1 night in Oct 2025

4/10 Poor

Ashleigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2025

8/10 Good

Ruben

Stayed 3 nights in Oct 2025

10/10 Excellent

Kento

Stayed 2 nights in Sep 2025