See all properties
Save

Montcalm Mayfair, Autograph Collection

Property class: 5 and above

Photo gallery for Montcalm Mayfair, Autograph Collection

A historic building with a grand entrance, large windows, and a well-lit facade.
A restaurant with a checkered floor, green and orange seating, and multiple chandeliers.
A person seated at a table with a wine glass, in a room with a marble countertop and a staircase in the background.
A modern hotel lobby with plush seating, a central coffee table, and artwork on the walls.
A reception area with a marble reception desk, potted plants, and pendant lighting.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$732
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
2, Wallenberg Place, London, England, W1H 7TN
  • Place, Oxford Street
    ‪1 min walk‬
  • Place, Marble Arch
    ‪2 min walk‬
  • Place, Hyde Park
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪67 min drive‬

Room options

View all photos for Atelier, Guest room, 1 King

Room

Atelier, Guest room, 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Atelier, Guest rooms, 1 Double

A hotel room with a large bed, a desk with a chair, a small table, and a large window with curtains.

Atelier, Guest rooms, 1 Double

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Atelier, Guest room, 2 Twin

A hotel room with a large bed, a nightstand with a lamp, and framed pictures on the wall.

Atelier, Guest room, 2 Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Studio, Guest room, 1 King

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a framed picture, and a window with a view.

Studio, Guest room, 1 King

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Marquis Suite

A hotel room with a large bed, a nightstand, a chair, a painting on the wall, and a window with curtains.

Marquis Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Smoking

A hotel room with a large bed, a bedside table, a chair, a small table with a vase of flowers, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Salon, Guest room, 1 King

A hotel room with a large bed, a nightstand, a chair, a painting on the wall, and a window with curtains.

Salon, Guest room, 1 King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Salon, Guest room, 2 Twin

A hotel room with two beds, a sofa, a small table, and a window with curtains.

Salon, Guest room, 2 Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a sofa, a chair, a bedside table, a lamp, and a painting on the wall.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Bridgetower Suite,3 Bedrooms

A hotel room with a large bed, a bedside table, a chair, a small table with a vase of flowers, and a window with curtains.

Bridgetower Suite,3 Bedrooms

  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds
  • Free wired internet

View all photos for Family Room, 1 King Bed

A hotel room with a large bed, a nightstand, a chair, a painting on the wall, and a window with curtains.

Family Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Drawing Suite, 1 King (Previous Presidential Suite)

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a framed picture on the wall, and a window with curtains.

Drawing Suite, 1 King (Previous Presidential Suite)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Parlour Suite, 1 King (Previous Royal Suite)

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a framed picture on the wall, and a window with curtains.

Parlour Suite, 1 King (Previous Royal Suite)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Botanical 2 Bedroom Suite

A neatly arranged bedroom with a large bed, a nightstand with a lamp, a dresser, and a sofa.

Botanical 2 Bedroom Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Drawing, 2 Bedroom Suite

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a framed picture on the wall, and a window with curtains.

Drawing, 2 Bedroom Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Parlour, 2 Bedroom Suite,

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a framed picture on the wall, and a window with curtains.

Parlour, 2 Bedroom Suite,

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

You may also like

Ad
Pool

The Peninsula London

London City Centre
  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
10.0 out of 10, Exceptional, 114 reviews
The price is AU$2,622
includes taxes & fees
6 Dec - 7 Dec
The Peninsula London

About the area

London

A luxury stay in the heart of London awaits you at Montcalm Mayfair, Autograph Collection. Within a short 5-minute stroll, you'll find popular places like Marble Arch and Oxford Street. Highlights at this Victorian hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the sauna and steam room. The restaurant, Lilli by Akira Back, serves British cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub and sauna. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning full breakfast is available. There's also the convenience of self parking. .Attractions within a short walk of this 5-property class London City Centre hotel include Hyde Park and within a 15-minute walk you'll find Marylebone High Street.

What's nearby

  • Oxford Street - 1 min walk - 0.2 km
  • Marble Arch - 2 min walk - 0.2 km
  • Hyde Park - 3 min walk - 0.3 km
  • Park Lane - 3 min walk - 0.3 km
  • Selfridges - 4 min walk - 0.4 km

Getting around

  • Marble Arch Underground Station - 3 min walk
  • Marylebone Station - 12 min walk
  • London (LCY-London City) - 56 min drive

Restaurants

  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Nobu - ‬3 min walk
  • ‪Zula Burger - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Pret a Manger - ‬3 min walk

About this property

Montcalm Mayfair, Autograph Collection

Montcalm Mayfair, Autograph Collection offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a sauna, and spa services are also featured at the luxury Montcalm Mayfair, Autograph Collection. Parking is available for a fee.

This 5-star London hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1789
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Montcalm Mayfair, Autograph Collection offers 143 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

A modern hotel with a curved glass facade, large windows, and a well-lit entrance.
Nobu London Portman Square
London City Centre
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 643 reviews
The price is AU$674
includes taxes & fees
15 Nov - 16 Nov
Nobu London Portman Square

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 32 per day)
  • Limo/town car service
  • Parking on site (GBP 40 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available for a fee: GBP 27 per person
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Lilli by Akira Back
  • Lilli by Akira Back

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Built in 1789
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are required to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 60.0 per night.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 27 per person
  • Self-parking fee: GBP 40 per day
  • Nearby parking fee: GBP 32 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number Yes

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

London Montcalm
Montcalm London
Montcalm London Hotel
Montcalm London Hotel London
Montcalm London London
Montcalm Nikko Hotel London
The Montcalm London Marble Arch England
The Montcalm London Hotel London
London Montcalm Nikko Hotel
Montcalm London Marble Arch Hotel London
Montcalm London Marble Arch Hotel
Montcalm London Marble Arch London
Montcalm London Marble Arch
The Montcalm London
Montcalm Marble Arch Hotel
Montcalm Marble Arch
Montcalm Mayfair
Montcalm Marble Arch
The Montcalm London Marble Arch
Montcalm Mayfair, Autograph Collection Hotel
Montcalm Mayfair, Autograph Collection London
Montcalm Mayfair, Autograph Collection Hotel London

Frequently asked questions

What is the cancellation policy at Montcalm Mayfair, Autograph Collection?

Montcalm Mayfair, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Montcalm Mayfair, Autograph Collection?

As of 7 Nov 2026, prices found for a 1-night stay for 2 adults at Montcalm Mayfair, Autograph Collection on 8 Nov 2026 start from AU$732, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Montcalm Mayfair, Autograph Collection?

Yep, Montcalm Mayfair, Autograph Collection has a self car park for GBP 40 per day. A self car park is also available, for a fee.

Is there a spa on site at Montcalm Mayfair, Autograph Collection?

Yep, there is an onsite spa at Montcalm Mayfair, Autograph Collection. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does Montcalm Mayfair, Autograph Collection have a pool?

Montcalm Mayfair, Autograph Collection has an indoor pool.

What luxury perks are available at Montcalm Mayfair, Autograph Collection?

Montcalm Mayfair, Autograph Collection features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Montcalm Mayfair, Autograph Collection a romantic place to stay?

1 hot tub and a lounge bar, as well as comfy beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Montcalm Mayfair, Autograph Collection.

Does Montcalm Mayfair, Autograph Collection serve breakfast?

Yep, full breakfast is served daily.

Is there a free airport shuttle available at Montcalm Mayfair, Autograph Collection?

No, Montcalm Mayfair, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Montcalm Mayfair, Autograph Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Montcalm Mayfair, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Montcalm Mayfair, Autograph Collection?

No, pets are not allowed.

Montcalm Mayfair, Autograph Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 70 reviews
Rating 8 - Good. 5 out of 70 reviews
Rating 6 - Okay. 1 out of 70 reviews
Rating 4 - Poor. 1 out of 70 reviews
Rating 2 - Terrible. 2 out of 70 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in perfect location, with best staff.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place ever. Great restaurant on main floor too. Good location
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious rooms, good location.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately a lift was broken during our stay, but staff and amenities and location were all top notch.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms. Excellent service. Nice little spa.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally welcoming staff - notably Sean, Maria, and Malachi - who helped make my early arrival after an overnight flight a delight.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated/remodeled. Room looked new inside. Staff very helpful and professional. Great location in Mayfair. Luxury hotel.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was recently renovated and it has been done beautifully. We stayed here back in 2005. Great staff, excellent service
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The bed and pillows are really comfortable. The staff was very helpful. Although I have to say this time I traveled with my dad who has a limited Mobility and I do not advise people using wheelchairs or with a limited Mobility to choose this hotel because there are stairs at the entrance.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Very nice staff.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located hotel, a 2 minute walk to Marble Arch Tube and 5 minutes from Hyde Park. Hotel is very modern, clean and has great staff. Note the rooms are quite small, but likely due to the building itself. Not a lot of space in the Atelier room, but enough for a couple of days. Would likely stay there again, due to location and if it’s right priced.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new Montcalm property redefined my expectations of a London hotel. Every team member’s genuine warmth & willingness to help at any hour of any day was astonishing, & very much appreciated. This special property will be our new “spot” when coming to London!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel, clean and modern room. Nice atmosphere.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better care when cleaning the room
Stayed 9 nights in Jun 2026
Verified review

10/10 Excellent

Small room but very nuce
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional property that is to be very highly recommended. First of all, the location is excellent, being just two blocks away from Marble Arch - close enough for convenience, but away from the crowds. The property has also just been renovated with a lot of taste and attention to detail (all the way down to simple things like the hairdryer and hair straightener, which are top notch). We traveled with our 8-year old son and the staff were wonderful with him and very thoughtful. We really felt like we were “coming home” every time we came back. Will definitely be staying here again on our next trip to London!
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was solid. Had an issue with late room service order. They delivered to the wrong room, then said it was my fault, that I gave them the wrong number even though I called from the room phone. There was no accountability the they made the mistake and blaming it on a guest is unacceptable
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!! It is newly renovated and everything is in brand new condition. The interior design is OUTSTANDING. You have to see it to believe. If comfort, design, quietness, cleanness and luxurious are important to you don't miss out on this stunning hotel. The location is prestigious, very close to Marble Arch and Oxford street. The SPA and Gym are beautiful and equipt with everything you could want, even a beautiful Yoga room available 24/7. The staff is very welcoming and attentive. If traveling more than one person, choose the slightly bigger room as the wardrobe area is limited.
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Don't bring up service charges at the time of checkout and then tell us you're going to withhold part of the deposit. Not good practice. Be transparent and bake it into the price so the customer knows.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were disappointed with the service from the moment we arrived, which certainly did not reflect a five-star experience. At check-in, the receptionist was unfriendly and made us feel like an inconvenience. We noticed other guests were offered water on arrival, whereas we were not, but initially put this down to an oversight. Things worsened when we discovered physical photo ID was required. We had photos of our passports on our phones, which were accepted, but only after making it clear this was an inconvenience. We were then informed that Apple Pay could not be used for the incidental deposit. Although unusual, we accepted this, but as we had no physical card, another payment link had to be arranged. Again, we were made to feel like a burden and were simply told to sit and wait, with no explanation or apology. When my husband spoke to the manager, rather than addressing our concerns, he told us we should not have booked through a third party and implied that booking directly would have provided us with the necessary information. We found this response disappointing, as guests should receive the same standard of service regardless of how they book. Overall, we felt unwelcome throughout and the service was far below what we expected from a five-star hotel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal. Zimmer neu, sauber und sehr komfortables Bett.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Kahvaltısı güzel.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y los cuartos espaciosos
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre calme, propre, personnel très accueillant et chaleureux. Le petit déjeuner est bon.
Stayed 4 nights in Sep 2025