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The Excelsior, a Luxury Collection Hotel, Florence

5.0 star property
Riverwalk hotel with bars/lounges and fitness centre

Photo gallery for The Excelsior, a Luxury Collection Hotel, Florence

Restaurant
2 bars/lounges, lobby lounge
Lobby
2 bars/lounges, lobby lounge
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$936
includes taxes & fees
23 Dec - 24 Dec

Explore the area

View map
Piazza Ognissanti 3, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪6 min walk‬
  • Place, Ponte Vecchio
    ‪10 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace, River View (Belvedere)

Suite, 1 King Bed, Terrace, River View (Belvedere)

Suite, 1 King Bed, Terrace, River View (Belvedere)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Terrace, River View

Panoramic Suite, 1 King Bed, Terrace, River View | Living room

Panoramic Suite, 1 King Bed, Terrace, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, River View

Grand Suite, 1 King Bed, River View

Grand Suite, 1 King Bed, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, River View

Junior Suite, 1 King Bed, River View

Junior Suite, 1 King Bed, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Terrace

Penthouse, 1 King Bed, Terrace

Penthouse, 1 King Bed, Terrace

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace, River View

Presidential Suite, 1 King Bed, Terrace, River View

Presidential Suite, 1 King Bed, Terrace, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • River view
  • Sleeps 3
  • 1 King Bed

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About the area

Florence

A luxury stay in the heart of Florence awaits you at The Excelsior, a Luxury Collection Hotel, Florence. Within just a 10-minute stroll, you'll find popular attractions like Piazza di Santa Maria Novella and Ponte Vecchio. Highlights at this boutique hotel include 2 bars/lounges, a restaurant and a rooftop terrace. .Donatello Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Full breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Historic Centre of Florence hotel, attractions include Piazza della Signoria and Palazzo Vecchio.

What's nearby

  • Piazza di Santa Maria Novella - 3 min walk - 0.3 km
  • Via de' Tornabuoni - 5 min walk - 0.5 km
  • Basilica of Santa Maria Novella - 6 min walk - 0.6 km
  • Ponte Vecchio - 10 min walk - 0.8 km
  • Cathedral of Santa Maria del Fiore - 11 min walk - 1.0 km

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 7 min walk
  • Florence Santa Maria Novella Station - 8 min walk
  • Peretola Airport (FLR) - 25 min drive

Restaurants

  • ‪Trattoria 13 Gobbi - ‬1 min walk
  • ‪CECCHINI IN CITTÀ - ‬3 min walk
  • ‪Ostaria Dei Centopoveri - ‬3 min walk
  • ‪Caffe del‘ 900 - ‬2 min walk
  • ‪Gilò - ‬4 min walk

About this property

The Excelsior, a Luxury Collection Hotel, Florence

Riverwalk hotel with bars/lounges and fitness centre
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre, meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the luxury The Excelsior, a Luxury Collection Hotel, Florence. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Parking is available for a fee.

This 5-star Florence hotel is smoke free.

  • 1 building
  • 171 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Conference rooms
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
The Excelsior, a Luxury Collection Hotel, Florence offers 171 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 33 per day)
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: EUR 44.50 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Cosimo Rooftop Restaurant
  • Donatello Bar

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • On a river
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Restaurant
The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: EUR 90 per accommodation, per stay (maximum EUR 90 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 44.50 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 90 per accommodation, per stay (maximum EUR90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number IT048017A1S9A2BNYA

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

What is the cancellation policy at The Excelsior, a Luxury Collection Hotel, Florence?

The Excelsior, a Luxury Collection Hotel, Florence offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Excelsior, a Luxury Collection Hotel, Florence?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at The Excelsior, a Luxury Collection Hotel, Florence on 23 Dec 2025 start from AU$907.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Excelsior, a Luxury Collection Hotel, Florence?

Yep, The Excelsior, a Luxury Collection Hotel, Florence has covered valet parking with in/out privileges for EUR 55 per day.

What makes The Excelsior, a Luxury Collection Hotel, Florence a romantic place to stay?

Romance packages and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Excelsior, a Luxury Collection Hotel, Florence.

Is The Excelsior, a Luxury Collection Hotel, Florence family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Excelsior, a Luxury Collection Hotel, Florence is a hit with families.

Does The Excelsior, a Luxury Collection Hotel, Florence serve breakfast?

Sure does, full brekkie is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Excelsior, a Luxury Collection Hotel, Florence?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The Excelsior, a Luxury Collection Hotel, Florence?

Yep, you can grab a meal at The Excelsior, a Luxury Collection Hotel, Florence's onsite restaurant.The dining venue is closed on Monday, Tuesday, Wednesday, Thursday and Friday.

What time are check-in & check-out at The Excelsior, a Luxury Collection Hotel, Florence?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Excelsior, a Luxury Collection Hotel, Florence?

Cats and dogs are welcome at The Excelsior, a Luxury Collection Hotel, Florence, with food and water bowls on offer. Just so you know, there's a limit of one pet.

The Excelsior, a Luxury Collection Hotel, Florence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 266 out of 359 reviews
Rating 8 - Good. 62 out of 359 reviews
Rating 6 - Okay. 21 out of 359 reviews
Rating 4 - Poor. 8 out of 359 reviews
Rating 2 - Terrible. 2 out of 359 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is
Stayed 2 nights in Sep 2025

10/10 Excellent

Mehrdad (Mike)

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the time and money spend. Excellent service.
Stayed 1 night in Aug 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

George, Lake Hopatcong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammed

Stayed 2 nights in Jun 2025

10/10 Excellent

Jessy

Great room, close to eve
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul, Skelmersdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

8/10 Good

Cynthia, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
Stayed 3 nights in Oct 2024

10/10 Excellent

mansour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Location historical value great service
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 4 nights in Aug 2024

10/10 Excellent

KENT

Stayed 4 nights in Jul 2024

4/10 Poor

Cristian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 3 nights in Jun 2024

10/10 Excellent

jeff

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023

6/10 Okay

ROBERT

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Madlyn

Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023

6/10 Okay

Dmitri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked location, view. Disliked staff and service
Stayed 3 nights in Jul 2023

10/10 Excellent

Meri

Stayed 1 night in Jun 2023