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Palazzo Monnalisa

Property class: 4

Photo gallery for Palazzo Monnalisa

A dining area with tables set for meals, a fruit display, and a chandelier.
A grand wooden door with intricate carvings, a plush armchair, a coffee table, and a large window with a view of greenery.
A garden with potted plants and a lamp post.
A traditional bedroom with a wooden bed, a dresser, a nightstand, and a mirror.
A table with a champagne bottle, two glasses, and a bowl of strawberries.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View map
Borgo Pinti, 27, Florence, FI, 50121
  • Place, Great Synagogue of Florence
    ‪2 min walk‬
  • Place, Piazza del Duomo
    ‪8 min walk‬
  • Place, Piazza della Signoria
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪14 min drive‬

Room options

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Double or Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite Deluxe

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite Deluxe

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

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  • Pet-friendly
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About the area

Florence

Palazzo Monnalisa puts you in the heart of Florence, within just a 10-minute stroll of popular attractions like Piazza del Duomo and Cathedral of Santa Maria del Fiore. Highlights at this hotel include free buffet breakfast and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a garden, dry cleaning/laundry services and multilingual staff. Each morning free breakfast is served. .Attractions within a 15-minute walk of this 4-property class Historic Centre of Florence hotel include Piazza della Signoria and Palazzo Vecchio.

What's nearby

  • Great Synagogue of Florence - 2 min walk - 0.2 km
  • Piazza del Duomo - 8 min walk - 0.7 km
  • Piazza della Signoria - 8 min walk - 0.7 km
  • Cathedral of Santa Maria del Fiore - 10 min walk - 0.9 km
  • Uffizi Gallery - 10 min walk - 0.9 km

Getting around

  • San Marco University Tram Stop - 10 min walk
  • Florence (FIR-Firenze Campo di Marte Rail Station) - 18 min walk
  • Peretola Airport (FLR) - 29 min drive

Restaurants

  • ‪Osteria del Proconsolo - ‬8 min walk
  • ‪Panini Toscani - ‬8 min walk
  • ‪La Giostra - ‬3 min walk
  • ‪John Borno Caffe Firenze - ‬5 min walk
  • ‪Sasso di Dante - ‬8 min walk

About this property

Palazzo Monnalisa

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Multilingual staff, tour/ticket assistance, and a garden are also featured at Palazzo Monnalisa. A complete renovation of Palazzo Monnalisa was completed in January 2026.

This 4-star Florence hotel is smoke free.

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1300
  • Buffet breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
Palazzo Monnalisa offers 38 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Florence hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • At least 80% organic food
  • Built in 1300
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renovated entire property - January 2026
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 19 April 2024 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: EUR 70.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 70.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT048017A1ZHTS4CU6

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Monna Lisa
Hotel Monna Lisa Florence
Lisa Monna
Monna
Monna Hotel
Monna Lisa
Monna Lisa Florence
Monna Lisa Hotel
Monna Lisa Hotel
Hotel Monna Lisa
Monna Lisa Florence
Monna Lisa Hotel Florence

Frequently asked questions

What is the cancellation policy at Palazzo Monnalisa?

Palazzo Monnalisa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Palazzo Monnalisa serve breakfast?

You bet, guests can't get enough of the free buffet breakfast here! Offered daily from 7 AM to 10:30 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Palazzo Monnalisa?

No, Palazzo Monnalisa does not offer an airport shuttle service.

What time are check-in & check-out at Palazzo Monnalisa?

Check-in begins at 3:00 PM. Check-out time is noon.

Palazzo Monnalisa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 500 out of 811 reviews
Rating 8 - Good. 233 out of 811 reviews
Rating 6 - Okay. 48 out of 811 reviews
Rating 4 - Poor. 19 out of 811 reviews
Rating 2 - Terrible. 11 out of 811 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The breakfast was amazing
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast and lovely staff!
Stayed 5 nights in Apr 2023
Verified review

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel the staff was very accommodating
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very beautiful.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, historic building, relaxing courtyard garden
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly staff.
Stayed 5 nights in Apr 2023
Verified review

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with clean rooms
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice rooms
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel. The hotel itself is beautiful, all of the staff is incredibly friendly and the location is perfect. We stayed in 3 hotels throughout our trip and this was our favorite!
Verified review

10/10 Excellent

Lora Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very helpful staff. Good restaurants close by. Best hotel we have stayed at on our trip.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Veera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Florence

The hotel was really charming! The service was excellent. Location was also really central.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay, great hotel

Fantastic place, with excellent staff. I will be back for sure.
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Tob

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and knowledgeable of the area. Their recommendations for food and travel were excellent. The garden was beautiful.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice place.
Stayed 6 nights in Apr 2023
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Monna Lisa is the best place to stay in Florence! The staff were amazing, the hotel itself is beautiful, our room was way more than we had hoped for, the breakfast was fabulous-simply put-we will not stay anywhere else in Florence during our next trip.
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Stay!

From the moment we stepped in, the staff was so amazing. The ambiance is exactly what you wish for in an Italian escape: courtyards, coziness, and a feel for the history. Not to mention the location was perfect!
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location a short walk from the Duomo. The rooms had ornate furnishings and was very clean. The breakfast was excellent with lots of options. Loved the courtyard garden too
Stayed 6 nights in Jun 2022
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Far from the train station but a stunning hotel that is a converted monestary. Very quirky designed rooms and layout. Beautiful grounds and dining area with a great breakfast. Staff very helpful and attentive. Loved our stay here.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and gorgeous hotel. The service was incredible and the breakfast was delicious. Wish we could’ve extended our stay but they were sold out, and I understand why! I’ll definitely be back
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly & helpful staff. Room was good size, bed comfortable just could do with update. Breakfast fantastic & they have beautiful garden setting. Would recommend this hotel if staying in Florence.
Stayed 3 nights in Apr 2023
Verified review

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great to see a team in a hotel working together
Stayed 7 nights in Dec 2023
Verified review

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Monna Lisa. Staff was extremely cordial, helpful and professional. The hotel itself is absolutely gorgeous, and the location is perfect. The breakfast was superb and the kitchen staff were awesome too. All in all, a great experience; highly recommended!!!
Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a gem I had no idea was in the neighborhood. It is quaint with a historic feel to it. Property is lovely and the staff is very friendly and helpful.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location to main monuments. Lots of great restaurants. Hotel lovely. Staff very helpful. Superior room very comfortable. Breakfast continental hot breakfast limited.
Stayed 4 nights in Oct 2023