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Suiran, A Luxury Collection Hotel, Kyoto

Property class: 5 and above

Photo gallery for Suiran, A Luxury Collection Hotel, Kyoto

A traditional Japanese building with a wooden exterior, a stone lantern, and a well-maintained garden with gravel paths and a small pond.
Creator video - submitted by Jet Lag Adventures
A spacious room with a view of a lake, wooden beams, and a traditional Japanese-style ceiling light.
A traditional Japanese-style building with a thatched roof, a covered outdoor seating area, and a view of a lake with boats.
A traditional Japanese garden with a koi pond, stone lanterns, and a pagoda-style building.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$1,626
12 Nov - 13 Nov

Explore the area

View map
Saga-tenryuji, Ukyo-ku, 12 Susukinobaba-cho, Kyoto, Kyoto, 616-8385
  • Place, Arashiyama Onsen
    ‪1 min walk‬
  • Place, Togetsukyo Bridge
    ‪7 min walk‬
  • Place, Arashiyama Bamboo Grove
    ‪10 min walk‬
  • Airport, Osaka (ITM-Itami)
    ‪60 min drive‬

Room options

View all photos for Room, 2 Single Beds (View)

A hotel room with a large bed, a sitting area with a table and chairs, a large window with curtains, a bathroom with a large mirror and a sink with a blue basin.

Room, 2 Single Beds (View)

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 2 Single Beds, Balcony (View)

A modern hotel room with two beds, a large window, a balcony, and a bathroom with a blue sink.

Room, 2 Single Beds, Balcony (View)

  • Mountain view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Balcony (View)

A hotel room with a bed, a nightstand, a mirror, a shelf with a bowl, and a black speaker.

Room, 1 King Bed, Balcony (View)

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds, Garden View (YUZUNOHA)

A hotel room with two beds, a TV, a kitchenette, and a balcony with chairs.

Room, 2 Single Beds, Garden View (YUZUNOHA)

  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed (SHIROSUMIRE, Arashiyama view)

A modern hotel room with a large bed, a dining table with blue chairs, and a view of a bamboo fence and trees.

Room, 1 King Bed (SHIROSUMIRE, Arashiyama view)

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, Multiple Beds (Kyotsukikoto)

A traditional Japanese room with tatami flooring, sliding doors, and a small table with a vase.

Room, Multiple Beds (Kyotsukikoto)

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom (AKATOKITSUYU)

A traditional Japanese-style room with tatami flooring, a low table, a sofa with red cushions, and a view of a forest through shoji screens.

Executive Suite, 1 Bedroom (AKATOKITSUYU)

  • Mountain view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom (TOGETSU)

A modern living room with a large window, a sofa, a coffee table, and a decorative wall piece.

Executive Suite, 1 Bedroom (TOGETSU)

  • River view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Garden View

A traditional Japanese room with tatami flooring, a low table, purple chairs, and sliding doors leading to a garden.

Suite, 1 Bedroom, Garden View

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Presidential Suite, 1 Bedroom, Balcony

A modern living room with a white sofa, black coffee table, and a glass partition.

Presidential Suite, 1 Bedroom, Balcony

  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Garden View (YUZUNOHA)

A modern hotel room with a large bed, a dining area, and a kitchen.

Room, 1 King Bed, Garden View (YUZUNOHA)

  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the area

Kyoto

A luxury stay in Kyoto awaits you at Suiran, A Luxury Collection Hotel, Kyoto. Within just a 10-minute stroll, you'll find Togetsukyo Bridge and Tenryu-ji Temple. Highlights at this hotel include in-room free WiFi, free high-speed Internet and furnished lanais. .A day of pampering can include massages, body wraps and aromatherapy. The restaurant, KyoSuiran, serves international cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning full breakfast is served between 7 AM and 10 AM. There's also self parking, along with the convenience of free train pick-up service. .Places within a 15-minute walk of this 5-property class Arashiyama hotel include Arashiyama Bamboo Grove and Arashiyama Monkey Park Iwatayama.

What's nearby

  • Arashiyama Onsen - 1 min walk - 0.0 km
  • Tenryu-ji Temple - 4 min walk - 0.4 km
  • Togetsukyo Bridge - 7 min walk - 0.6 km
  • Arashiyama Bamboo Grove - 10 min walk - 0.9 km
  • Arashiyama Monkey Park Iwatayama - 11 min walk - 1.0 km

Getting around

  • Arashiyama Station - 7 min walk
  • Torokko Arashiyama Station - 10 min walk
  • Osaka (KIX-Kansai Intl.) - 104 min drive

Restaurants

  • ‪% Arabica - ‬4 min walk
  • ‪みっふぃー桜きっちん - ‬6 min walk
  • ‪Aspen Coffee - ‬7 min walk
  • ‪あらし山 新渡月 - ‬6 min walk
  • ‪めん処 古ばやし - ‬6 min walk

About this property

Suiran, A Luxury Collection Hotel, Kyoto

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Suiran, A Luxury Collection Hotel, Kyoto offers its guests a full-service spa, hot springs, and a 24-hour fitness centre. The luxury Suiran, A Luxury Collection Hotel, Kyoto also features gift shops/newsstands, a garden, and coffee/tea in common area. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kyoto hotel.

  • 39 guestrooms or units
  • 3 levels
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Dining venue
Suiran, A Luxury Collection Hotel, Kyoto offers 39 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished lanais. Beds feature down duvets. 42-inch flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and toilets with an electronic bidet.

This Kyoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. In-room massages, hairdryers and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Private bath/onsen services include an outdoor private bath (in communal space). Public bath/onsen services include an outdoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature shared men's and women's areas. There are 2 hot springs open between 6:00 AM and 11:00 PM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour train station pick-up shuttle
  • Train station shuttle on request
  • Parking on site (JPY 3,300 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: JPY 6,500 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Hassui
  • KyoSuiran

Things to do

  • 2 hot springs
  • 24-hour gym
  • Full-service spa

Family friendly

  • In-room cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a river
  • On the boardwalk/promenade

Full-service spa

  • 2 hot springs
  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot springs open from 6:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • In-room massages
  • Private outdoor bath (no minerals) in communal space
  • Public outdoor mineral hot springs (onsen)
  • Shared men and women areas
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Raised toilet seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Rooftop garden
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Energy-saving switches used
  • Free daily newspapers
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 12 January 2027 to 13 January 2027 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 December to 28 February:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 8855.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 6500 per person
  • Self-parking fee: JPY 3300 per night
  • Rollaway bed fee: JPY 8855.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Hot springs access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Suiran Luxury Collection Hotel Kyoto
Suiran Luxury Collection Hotel
Suiran Luxury Collection Kyoto
Suiran Luxury Collection
Suiran, A Luxury Collection Hotel, Kyoto Hotel
Suiran, A Luxury Collection Hotel, Kyoto Kyoto
Suiran, A Luxury Collection Hotel, Kyoto Hotel Kyoto

Frequently asked questions

What is the cancellation policy at Suiran, A Luxury Collection Hotel, Kyoto?

Suiran, A Luxury Collection Hotel, Kyoto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Suiran, A Luxury Collection Hotel, Kyoto?

As of 6 Nov 2026, prices found for a 1-night stay for 2 adults at Suiran, A Luxury Collection Hotel, Kyoto on 12 Nov 2026 start from AU$1,626, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Suiran, A Luxury Collection Hotel, Kyoto?

Yep, Suiran, A Luxury Collection Hotel, Kyoto has a self car park for JPY 3300 per night. A self car park is also available, for a fee.

Is there a spa on site at Suiran, A Luxury Collection Hotel, Kyoto?

Yep, there is an onsite spa at Suiran, A Luxury Collection Hotel, Kyoto. You'll enjoy heaps of services like body wraps, facials and body treatments.

What makes Suiran, A Luxury Collection Hotel, Kyoto a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and private lanais in the guestrooms, help set the scene for a romantic weekend at Suiran, A Luxury Collection Hotel, Kyoto.

Is Suiran, A Luxury Collection Hotel, Kyoto family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that Suiran, A Luxury Collection Hotel, Kyoto is a hit with families.

Are there hot tubs in the rooms at Suiran, A Luxury Collection Hotel, Kyoto?

No, but there are deep-soaking baths in the guestrooms.

Does Suiran, A Luxury Collection Hotel, Kyoto serve breakfast?

You bet, full breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Suiran, A Luxury Collection Hotel, Kyoto?

No, Suiran, A Luxury Collection Hotel, Kyoto does not offer an airport shuttle service.

Is there a bar or restaurant at Suiran, A Luxury Collection Hotel, Kyoto?

Yep, you can grab a meal at Suiran, A Luxury Collection Hotel, Kyoto's onsite restaurant that serves international cuisine.The dining venue is closed seasonally each year from December 1 until February 28.

What time are check-in & check-out at Suiran, A Luxury Collection Hotel, Kyoto?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Suiran, A Luxury Collection Hotel, Kyoto?

No, only service animals are allowed.

Suiran, A Luxury Collection Hotel, Kyoto Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 174 reviews
Rating 8 - Good. 30 out of 174 reviews
Rating 6 - Okay. 12 out of 174 reviews
Rating 4 - Poor. 8 out of 174 reviews
Rating 2 - Terrible. 3 out of 174 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean n staffs are amazing great location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room was beautiful the staff we're very professional and accommodating we had a very nice room with an in-room onsen/furo.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, quite location.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
the best hotel in Kyoto
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property and fantastic service
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be the best hotel I've ever stayed at. The staff were amazing, the grounds were incredible! The private onsen was the highlight of my trip!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities
Everything was amazing about this place. It is one of the most memorable places for my daughter and I with strongly recommended and it’s definitely a place you must see and vacation.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
This hotel is truly like stepping into another world. The service is impeccable, the room we had was gorgeous and superbly clean. We were lucky enough to have a private onsen with very clean water at the perfect temperature on a lovely little lanai. All of the staff are very friendly and professional and the food is fantastic as well. Highly recommend if you’re looking for a touch of classic Japan in Kyoto!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like valued guests in the property. Staff are available before the trip and during the trip for any requests, even if last minute.
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice area, nice property. Food was terrible, service was ok but not the best.
Stayed 4 nights in Mar 2023
Verified review

4/10 Poor

Disliked: Staff & service
Nice room, but not a good view and staff was not accommodating. Breakfast, laundry, and onsen usage were all for absorbently high additional costs, not reasonable at all.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel. What I love the most is the private onsen in the room. It's in a semi-open space (not in the room, but under a roof kind of in the back balcony). The private onsen refills itself, and temperature regulated. It was amazing. Beautiful scenery, excellent staff, exceptional breakfast.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Hot spring tub makes this a great hotel

The hot spring hot tub is the best part of the hotel! Overall hotel is fine- nothing special for the price but for the personal hot spring tub, which was amazing. Food was ok, service was as expected. It’s no where close to downtown Kyoto but so many amazing sights to see around the hotel. If you want quiet - this is the place.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was truly the highlight of our trip! My husband and I visited for our honeymoon and the staff went out of their way to upgrade us to the nicest suite in the hotel. This gesture was something we will never forget and made our trip beyond memorable. Special shout out to Nana, Aina, Mai and Yoshi for going the extra mile and making our experience that much more special and memorable. We will never forget this staff and the things they did to make us feel so special.
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Overpriced

This hotel is overpriced and they charge for every single thing. The staff was extremely pleasant but was not able to be helpful for recommending restaurants and bars. One should not pay more than 250 USD per night.
Stayed 2 nights in Feb 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Staff and service great! A little overpriced for the rooms and unless you can book the special rooms the pictures can be deceiving! We were definitely not wowed by our room! Onsens were okay but nothing to brag about! And you have to pay extra to use the onsens … dinner at restaurants was great quality but overpriced! The reviews all show it to be very luxurious but it’s just a normal hotel….staff was very helpful and accommodating but the area is quite boring!
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Gorgeous grounds but small and unimpressive rooms

Beautiful hotel and grounds but too expensive for what it is. The location is great and the grounds are beautiful, like a classic Japanese garden. But the rooms are WAY too expensive for what they are, which is quite small. The grounds of the hotel, breakfast area, tea room etc. could not be more stunning but once you are in the room itself it is very small and ordinary, not particularly luxurious and not enough value for what we paid. It is located in a beautiful area on the outskirts of Kyoto however, right on the river. You can have coffee in the morning or tea/champagne/sake in their team room and watch the boats on the river. UNESCO heritage sites and the famous bamboo grove are both a short walk away.
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities

overprice. not worth it!

overprice. not worth it! charging without notice.
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Terrible location and nothing special

I never write reviews but this was the most disappointing part of what otherwise was a wonderful trip . I can't believe this hotel has the nerve to put itself in the same category as the Ritz. the area where the hotel is located completely shuts down at six. You are a prisoner to their very, expensive and very mediocre food service. They do nothing to make you feel like a special guest. The rooms and public area were pleasant but very uninteresting. I wish somebody would have warned me
Stayed 3 nights in Sep 2017
Verified review

8/10 Good

Very beautiful hotel, staff was friendly, but wished they explained the amenities around the hotel. I had to figure it out myself by looking at other people’s reviews. Beverages at the mini bar fridge are not cold, wish it was colder, the drinks were lukewarm. I arrived earlier than check in time so decided to go to the cafe to grab a coffee, some staff said “no” and another said “yes, I can come in.” Super confusing and then it took forever for the waitress and the ordered coffee to arrive. The onsen in the room was amazing though.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Not a 5* Hotel. Outdated rooms, Terrible or nonexistent Facilities. Restaurant closes at 10pm. No bar opened. Personal unable to understand basic English. Everywhere else in Japan, hotel personnel speaks very good English , at least in 5* Hotels. They kept changing temperature in the suite from 25C to 19C so the room after returning from 34degrees summer heat outside felt like freezer. Stay somewhere else. It feels more like dead property with end near. Personal was trying, but without training and basic English is hard to help.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Amenities
部屋のしつらえ、食事、スタッフの教育などのクオリティのわりに料金が高すぎる。1室900ドル支払ったが、日本人からすると200-300ドルくらいが妥当なライン。関西出身なので、料理は本当にがっかりした。
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
객실, 직원, 식사 모두 좋았습니다
Stayed 2 nights in Feb 2026