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Quality Inn Merchants Drive

2.5 star property
Hotel in Knoxville with free breakfast and seasonal outdoor pool

Photo gallery for Quality Inn Merchants Drive

Lobby
Seasonal outdoor pool
In-room safe, individually furnished, desk, blackout curtains
Free daily buffet breakfast
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
The current price is AU$112
includes taxes & fees
1 Jan - 2 Jan 2026

Explore the area

View map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, Knoxville Convention Center
    ‪5 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Fan
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Fan
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Fan
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(66 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Fan
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Knoxville

Quality Inn Merchants Drive places you in the heart of Knoxville, 8.5 km (5.3 mi) from University of Tennessee. Highlights at this hotel include free buffet breakfast and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find a seasonal outdoor swimming pool, a coffee shop/cafe and coffee/tea in a common area. Each morning free breakfast is served. .Attractions within a 10-minute drive of this Inskip hotel include Knoxville Convention Center and Neyland Stadium.

What's nearby

  • Knoxville Expo Center - 3 min drive - 2.0 km
  • Knoxville Convention Center - 5 min drive - 9.2 km
  • University of Tennessee - 6 min drive - 9.5 km
  • Neyland Stadium - 7 min drive - 10.5 km
  • Thompson–Boling Arena - 7 min drive - 10.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Ingles Market - ‬5 min walk

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and seasonal outdoor pool
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in common area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this Knoxville hotel.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cots (infant beds) are available for USD 10 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

What is the cancellation policy at Quality Inn Merchants Drive?

Quality Inn Merchants Drive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn Merchants Drive?

As of 9 Dec 2025, prices found for a 1-night stay for 2 adults at Quality Inn Merchants Drive on 1 Jan 2026 start from AU$112.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Quality Inn Merchants Drive have a pool?

Quality Inn Merchants Drive has a seasonal outdoor pool. The pool is open 8 AM to 10 PM (Seasonal outdoor pool open from April to October).

What makes Quality Inn Merchants Drive a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Quality Inn Merchants Drive.

Is Quality Inn Merchants Drive family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Quality Inn Merchants Drive is a hit with families.

Are there hot tubs in the rooms at Quality Inn Merchants Drive?

No, but there are deep-soaking baths in the guestrooms.

Does Quality Inn Merchants Drive serve breakfast?

Sure does, free buffet breakfast is on offer daily from 6:00 AM to 9:00 AM.

Is there a free airport shuttle available at Quality Inn Merchants Drive?

No, Quality Inn Merchants Drive does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn Merchants Drive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Reviews

Quality Inn Merchants Drive Reviews

7.0

Good

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 266 out of 1002 reviews
Rating 8 - Good. 300 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 135 out of 1002 reviews
Rating 2 - Terrible. 112 out of 1002 reviews

Reviews

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The room was musty and bath tub dirty spider webs in bathroom with spider in it we did not spend the night because was not acceptable but paid the full price drove 118 miles home instead will not book again on this sight if it not better than that
Stayed 1 night in Sep 2025

8/10 Good

Carrie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Ross

Stayed 1 night in Aug 2025

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Gaby

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Roach Hotel, not worth it

Dirty. Roach infested. Falling apart. Will never recommend. Disgusting. Front desk was fine. Thats about it. Killed 3 roaches in the first hour after arriving. Vanity light dodnt worknwell, had to flick the switch over and over for it to come on. Receptacles ripped out of walls. Dirty. Bar of soap was even already open on the sink edge. Seriously?? DO NOT STAY HERE.
Stayed 1 night in Aug 2025

10/10 Excellent

Jose Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very good
Stayed 1 night in Aug 2025

10/10 Excellent

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 7 nights in Aug 2025

6/10 Okay

Carri

Business traveller
Liked: Staff & service
Disliked: Cleanliness

It’s ok

Outside was worn down, but not terrible. Lobby has missing ceiling tiles over the food. Just not appealing. Rooms were ok. Blankets and sheets were clean. The room was smelly and hot upon arrival and the remote was missing. Shower was ok. Nice clean towels.
Stayed 1 night in Aug 2025

2/10 Terrible

Cory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were over 20+ stains on the comforter, some showed signs that the comforter was never cleaned. There were long, black hairs stuck in the towel rack. The hair dryer was covered in brown splashes of dried liquid. The couch was stained with white streaks. I had to leave within 5 minutes and get a different hotel room. Was not given a refund, credit, or any sort of accommodation from the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Needs remodeled!
Stayed 1 night in Aug 2025

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The air doesnt work. The room is dirty with burn stains on the comforters. The walls have visible patchwork paint showing and picture frames are broken.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Will stay again definitely
Stayed 2 nights in May 2025

2/10 Terrible

joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel nightmare

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out. I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.
Stayed 4 nights in Jul 2025

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

DAVID

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible property. There was an unbelievable amount of what appeared to be Drug addicted, homeless people surrounding the property. The rooms were dirty and a stench of cigarettes.
Stayed 2 nights in Jul 2025

6/10 Okay

John

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Stayed 1 night in Jul 2025

8/10 Good

janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Rahul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell. Location is good, and lot of potential with proper handling.
Stayed 1 night in Jul 2025

8/10 Good

Kristopher

Travelled with partner
It was okay, property is showing its age. Staff was great
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Moriah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be coming back.

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.
Stayed 1 night in Jul 2025

6/10 Okay

Shawn

Disliked: Amenities, property conditions & facilities
The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.
Stayed 1 night in Jun 2025