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Hilton Garden Inn Key West / The Keys Collection

3.5 star property

Photo gallery for Hilton Garden Inn Key West / The Keys Collection

Outdoor pool, open 6:00 AM to 10:00 PM, pool cabanas (surcharge)
Lobby
2 restaurants, breakfast, lunch, dinner served; American cuisine
Garden
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$399
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
3850 N Roosevelt Blvd, Key West, FL, 33040
  • Place, Key West Tropical Forest and Botanical Garden
    ‪7 min walk‬
  • Place, Key West Golf Club
    ‪12 min walk‬
  • Place, Key West Naval Station
    ‪4 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(57 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(55 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

View from room

Room, 1 King Bed, Non Smoking, Balcony

7.2 out of 10
Good
(28 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(15 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Pool View

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking, Pool View

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed

8.8 out of 10
Excellent
(43 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Comfort Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 Kg W/in-Room Drinks-Snacks/Sofabed/Micro/Fr

  • Sleeps 3

King Room with Balcony

  • Sleeps 2

One Bedroom King Suite with Sofabed

  • Sleeps 3

1 King Hearing Accessbl W/Sofabed/Fridge/Micr

  • Sleeps 3

Mobility Hearing Accessible King Room with Bathtub

  • Sleeps 2

1 King Hearing Acessible W/Micro/Fridge

  • Sleeps 2

Mobility Hearing Accessible Two Queen Room with Bathtub

  • Sleeps 4

Guest Room With 2 Queen Beds And Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 4

View all photos for Premium Single Room, 1 King Bed, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Single Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Room, 2 Queen Beds, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Double Room, 2 Queen Beds, Garden View

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 2 Queen Beds

  • Partial ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Studio

  • Sleeps 3

King Room Poolside with Sofabed

  • Sleeps 3

Partial Gulf View Premium Two Queen Room

  • Sleeps 4

Garden View Premium King Room

  • Sleeps 3

Garden View Premium Two Queen Room

  • Sleeps 4

2 Queen Beds With Microwave And Fridge

  • Sleeps 4

Studio With 1 Queen Bed, Sofabed, Microwave And Fridge

  • Sleeps 2

Queen Room

  • Sleeps 2

2 Queens with in-Room Drinks-Micro/Refri

  • Sleeps 4

Two Queen Room Poolside

  • Sleeps 4

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About the area

Key West

Hilton Garden Inn Key West / The Keys Collection places you in the centre of Key West, within just a 10-minute stroll of Key West Tropical Forest and Botanical Garden and within 30 minutes of Key West Golf Club. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a free area shuttle. .The restaurant, The Garden Grille, serves American cuisine and is open for breakfast and dinner. Salty Lime Cabana Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, pool cabanas and pool loungers. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an area shuttle. .With a stay at this 3.5-property class New Town hotel, you'll be 2.9 km (1.8 mi) from Key West Art and Historical Society and 3.8 km (2.3 mi) from Smathers Beach.

What's nearby

  • Key West Tropical Forest and Botanical Garden - 7 min walk - 0.7 km
  • Key West Golf Club - 12 min walk - 1.1 km
  • Fort East Martello Museum and Gallery - 4 min drive - 2.7 km
  • Key West Art and Historical Society - 4 min drive - 3.1 km
  • Key West Naval Station - 4 min drive - 2.7 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪El Siboney Stock Island - ‬3 min drive
  • ‪Wendy's - ‬16 min walk
  • ‪Bad Boy Taqueria & Tequila - ‬4 min drive
  • ‪Toasted Coconut - ‬5 min walk

About this property

Hilton Garden Inn Key West / The Keys Collection

Hilton Garden Inn Key West / The Keys Collection offers its guests an outdoor pool, a hot tub, and a fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Key West / The Keys Collection. For a fee, parking is available.

This 3.5-star Key West hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2016
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hilton Garden Inn Key West / The Keys Collection offers 141 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include baths or showers and complimentary toiletries.

This Key West hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Onsite parking available only on request
  • Secured, uncovered parking on site (USD 15 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Salty Lime Cabana Bar
  • The Garden Grille

Things to do

  • Bicycle rentals
  • Golf
  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 38-inch LCD TV with premium channels
  • MP3 dock
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay), plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 28.13 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 18 for adults and from USD 12 for children
  • Uncovered self-parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Key West Keys Collection Hotel
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Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Key West / The Keys Collection?

Hilton Garden Inn Key West / The Keys Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Key West / The Keys Collection?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Key West / The Keys Collection on 5 Apr 2026 start from AU$399, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Key West / The Keys Collection?

Yep, Hilton Garden Inn Key West / The Keys Collection has a secured uncovered self car park with in/out privileges for USD 15 per day. A self car park is also available, for a fee.

Are there any beaches close to Hilton Garden Inn Key West / The Keys Collection?

The closest beach to Hilton Garden Inn Key West / The Keys Collection is Florida Keys Beaches (20.6 km).

Does Hilton Garden Inn Key West / The Keys Collection have a pool?

Yep, and guests love it! Hilton Garden Inn Key West / The Keys Collection has a pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Garden Inn Key West / The Keys Collection?

Hilton Garden Inn Key West / The Keys Collection features an outdoor pool, 1 hot tub and 2 restaurants.

Does Hilton Garden Inn Key West / The Keys Collection serve breakfast?

Yep, continental brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Key West / The Keys Collection?

No, Hilton Garden Inn Key West / The Keys Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Key West / The Keys Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Garden Inn Key West / The Keys Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Garden Inn Key West / The Keys Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 581 out of 1207 reviews
Rating 8 - Good. 264 out of 1207 reviews
Rating 6 - Okay. 175 out of 1207 reviews
Rating 4 - Poor. 88 out of 1207 reviews
Rating 2 - Terrible. 99 out of 1207 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Brent

Liked: Staff & service
Disliked: Amenities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness
Qqq
Stayed 2 nights in Dec 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Loved the shuttle to downtown.
Stayed 2 nights in Dec 2025

10/10 Excellent

Harikrishna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel to stay
Stayed 2 nights in Dec 2025

2/10 Terrible

Mahesh

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Min

Travelled with family
Disliked: Property conditions & facilities
We were charged $15 per day for parking a car and $25 per day per room for resort fee which includes shuttle to downtown Key West. However, we didn’t get chance to take the shuttle because they didn’t have enough seats for the time we like to go to downtown. We paid the additional fees for nothing
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Stayed 3 nights in Dec 2025

10/10 Excellent

Peng

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel’s a bit old, but it’s super quiet and really clean The staff are awesome—always happy to help with anything you need. The pool is a great bonus, and the location makes it easy to get around. Overall, it’s a comfy spot for a relaxing stay
Stayed 2 nights in Dec 2025

2/10 Terrible

Ramiro, Sunny Isles

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a confirmed reservation booked over one month in advance for Christmas and planned family events around this stay. After driving 7 hours to Key West, I arrived one hour before check-in and was informed that my reservation had been canceled without any notice. The staff claimed they tried to call me five hours earlier, but my phone never rang, and I received no voicemail, email, or message. Despite explaining that it was Christmas Day and that all hotels were fully booked, the manager offered no assistance, no alternative hotel, and no solution. I was effectively left on the street on Christmas with my family and two dogs. This was extremely disappointing and stressful A confirmed reservation should never be canceled without proper communication—especially during a major holiday. I would not recommend this location and will not be returning.
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was amazing would highly recommend
Stayed 3 nights in Dec 2025

10/10 Excellent

Tapas

Stayed 2 nights in Dec 2025

4/10 Poor

Darrin

Stayed 3 nights in Dec 2025

6/10 Okay

Tatjana

Travelled with group
The offer on Expedia is misleading due to the images being photoshopped and edited. My personal opinion. Receptionist upon check in was very kind, generous, detailed with all the info and very helping, professional. The property stands right on the main road, you will heat a lot of siren noise day and night. The hotel offers shuttle service to downtown, which is a great convenience. The property however and its furniture and fixtures is outdated, none of the Housekeepers spoke English. Buildings are not numbered and therefore was not easy to locate the room. Free parking in the property was a great option. All the rooms and furniture need a signifficant remodeling. I requested to be relocated to another room due to the pull out couch being a pile of dust but not one person got back to me to at least communicate that it was not possible. That was a no no for me to stay ever again.
Stayed 1 night in Dec 2025

8/10 Good

Mai

Stayed 2 nights in Dec 2025

8/10 Good

Jaya Raj Peter Amruth Raj

Liked: Cleanliness, staff & service
The staff was very helpful.
Stayed 2 nights in Dec 2025

8/10 Good

Amber

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was not what I expected but still okay. The desk staff was not helpful about explaining costs and fees.
Stayed 2 nights in Dec 2025

10/10 Excellent

Boyd

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, Theodore at the front desk was very helpful and kind and went on and on the call of duty, kitchen, staff, and the waitress in the breakfast area was very kind and everything was delicious and it was very clean and orderly
Stayed 1 night in Dec 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly at check in. The room itself was very average for the price and the location was not great. Although the shuttle was convenient
Stayed 1 night in Dec 2025

4/10 Poor

Robert

Travelled with partner
Liked: Property conditions & facilities
Housekeeping was terrible. They didn’t speak English. Hard tell tell them what was wrong. Was supposed to leave 2 waters a day. Left room unlocked one day. No coffee cups for 2 days of the seven days. Didn’t refill the body wash bottle. Didn’t clean Floor for 3 days. Air conditioning didn’t work for 2 days. Finally put in new one on the third day. We were very disappointed in the whole experience. Asked to have clean towels and housecleaning women came in late with a bad attitude.
Stayed 7 nights in Dec 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff was very helpful
Stayed 1 night in Dec 2025

4/10 Poor

Sheena

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Never saw the pool area, it was pouring. Area between parking and elevator very dark and sketchy. Charged a $40 early check-in fee despite it being terrible weather and the room already having been cleaned and ready. Parking charge extra. Room was dated, coffee maker broken. Very disappointing experience.
Stayed 1 night in Dec 2025

10/10 Excellent

JULIE, Grafton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was amazing. The hotel is clean and in a wonderful location. They offer a free shuttle to the main area near Duval Street which is super convenient. We would definitely stay here again. Oh and we were here celebrating my birthday and they left us a bottle of champagne and a cute card in our room, it totally made my day.
Stayed 4 nights in Dec 2025