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Sheraton Kauai Coconut Beach Resort

4.0 star property
Family-friendly beachfront location with outdoor pool

Photo gallery for Sheraton Kauai Coconut Beach Resort

View from property
On the beach, sun-loungers, beach umbrellas, beach yoga
Outdoor pool, pool umbrellas, pool loungers
Banquet hall
6 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Popular amenities

  • Room service
  • Bar
The current price is AU$629
includes taxes & fees
10 Aug - 11 Aug

Explore the area

Map
650 Aleka Loop, Kapaa, HI, 96746
  • Coconut Marketplace
    ‪7 min walk‬
  • Waipouli Beach
    ‪10 min walk‬
  • Lae Nani Beach
    ‪15 min walk‬
  • Lihue, HI (LIH)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Oceanfront

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Oceanfront

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(83 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(69 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(30 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Partial Ocean View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Oceanfront

7.0 out of 10
Good
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • 29.8 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Coconut Grove)

Room, 2 Queen Beds (Coconut Grove)

Room, 2 Queen Beds (Coconut Grove)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
  • 29.8 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

About the area

Kapaa

A family-friendly stay in Kapaa awaits you at Sheraton Kauai Coconut Beach Resort. Within just a 15-minute stroll, you'll find Coconut Marketplace and Waipouli Beach. Highlights at this beachfront hotel include 6 restaurants, an outdoor swimming pool and free self-parking. .The coffee shop, First Light Coffee & Bar, is open for breakfast. The Crooked Surf is the hotel's own bar, serving drinks along with lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and Hot tub. 12454 square feet (1157 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Waipouli hotel, you'll be 13.5 km (8.4 mi) from Nawiliwili Harbor.

What's nearby

  • Coconut Marketplace - 7 min walk - 0.6 km
  • Waipouli Beach - 10 min walk - 0.9 km
  • Lae Nani Beach - 15 min walk - 1.3 km
  • Lydgate Beach - 4 min drive - 2.7 km
  • Smith's Tropical Paradise - 4 min drive - 2.7 km

Getting around

  • Lihue, HI (LIH) - 14 min drive

Restaurants

  • ‪Island Country Markets #93 - ‬8 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Lava Lava Beach Club - Kauai - ‬12 min walk
  • ‪The Garden Grille & Bar - ‬16 min walk
  • ‪Tropical Dreams Hawaiian Gourmet Ice Cream - ‬10 min walk

About this property

Sheraton Kauai Coconut Beach Resort

Family-friendly beachfront location with outdoor pool
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Sheraton Kauai Coconut Beach Resort such as an outdoor pool, a children's pool and a 24-hour fitness centre.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 4-star Kapaa hotel is smoke free.

  • 314 guestrooms or units
  • 4 levels
  • 6 dining venues
  • Conference rooms
  • 12454 sq ft of conference space
  • 1157 sq. m of conference space
  • Built in 1978
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Sheraton Kauai Coconut Beach Resort offers 314 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

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4.5 out of 5, Wonderful, 1,005 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 15 to 26 for adults and USD 10 to 26 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Daybreak Restaurant
  • Fire Hen, Kauai
  • First Light Coffee & Bar
  • Moa Moa Restaurant
  • The Crooked Surf

Things to do

  • 24-hour gym
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Games
  • Hot tub
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 12,454 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Firepit
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Portable shower seat
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 1978
  • Communal living room
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Children's club/arcade access
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00 to 26.00 for adults and USD 10.00 to 26.00 for children
  • Valet parking fee: USD 20 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-091-847-0656-02
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is TA-091-847-0656-02. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Kauai
Courtyard Kauai Coconut Beach
Courtyard Marriott Kauai Coconut Beach
Courtyard Marriott Kauai Coconut Beach Hotel
Courtyard Marriott Kauai Coconut Beach Hotel Kapaa
Courtyard Marriott Kauai Coconut Beach Kapaa
Kauai Coconut Beach
Kauai Courtyard
Kauai Marriott Courtyard
Marriott Courtyard Coconut Beach Kauai
Resortquest Kauai Beach Makaiwa
Courtyard By Marriott Kauai At Coconut Beach Kapaa
Courtyard By Marriott Kauai At Coconut Beach Hotel Kapaa
Sheraton Kauai Coconut Kapaa
Sheraton Kauai Coconut Beach Resort Hotel
Sheraton Kauai Coconut Beach Resort Kapaa
Courtyard by Marriott Kauai at Coconut Beach
Sheraton Kauai Coconut Beach Resort Hotel Kapaa

Frequently asked questions

What is the cancellation policy at Sheraton Kauai Coconut Beach Resort?

Sheraton Kauai Coconut Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Kauai Coconut Beach Resort?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Sheraton Kauai Coconut Beach Resort on 10 Aug 2025 start from AU$556.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Kauai Coconut Beach Resort?

Yep, Sheraton Kauai Coconut Beach Resort has a free self car park. Additionally there is valet parking for USD 20 per day.

Are there any beaches close to Sheraton Kauai Coconut Beach Resort?

Yep, Sheraton Kauai Coconut Beach Resort is a short 13-minute walk from Waipouli Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Does Sheraton Kauai Coconut Beach Resort have a pool?

Yep, and guests love it! Sheraton Kauai Coconut Beach Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Kauai Coconut Beach Resort?

Sheraton Kauai Coconut Beach Resort features a health club, an outdoor pool and 1 hot tub.

What makes Sheraton Kauai Coconut Beach Resort a romantic place to stay?

1 hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sheraton Kauai Coconut Beach Resort.

Is Sheraton Kauai Coconut Beach Resort family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Sheraton Kauai Coconut Beach Resort is a hit with families.

Does Sheraton Kauai Coconut Beach Resort serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Sheraton Kauai Coconut Beach Resort?

No, Sheraton Kauai Coconut Beach Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Kauai Coconut Beach Resort?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Kauai Coconut Beach Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sheraton Kauai Coconut Beach Resort?

No, only service animals are allowed.

Sheraton Kauai Coconut Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1003 reviews
Rating 8 - Good. 242 out of 1003 reviews
Rating 6 - Okay. 95 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Teri, Lenexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had to request repair services for out room literally 6 different times. Water leaks in the hallway carpet causing a moldy/mildew smell daily. Window shutters didn't close. Sheets didn't get changed. Coffee didn't get restocked. Staff brought kids to swim daily. Kids were wild and unmonitored.
Stayed 7 nights in Apr 2025

2/10 Terrible

Danny

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
At first glance, this place is truly beautiful. With a closer look, we were met with broken ice machones that soaked 25 foot sections of carpet, making the hallways wreak of mold and mildew. My in laws who were staying at the same time had to get their door fixed twice because it was falling apart. There were cockroaches at the bar and at the hot tub areas. The room blinds were broken and wouldnt stay closed. For how much money you're spending, I wouldn't recommend this place.
Stayed 7 nights in Apr 2025

10/10 Excellent

Tracey

Stayed 7 nights in Mar 2025

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property. Had great views and could walk to the local longs store. But wifi is pretty terrible. And cell reception was spotty
Stayed 6 nights in Apr 2025

8/10 Good

Carole, Wichita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a nice property, but the room was nothing special. Although the bed was comfortable, the AC In the room is super loud. The bathroom is extremely small with inadequate lighting and the balcony is also extremely small. Housekeeping was excellent as was the engineer who came quickly to replace the battery in our door. The beach is covered with pieces of wood and the water is good only for strong swimmers, but the view is still beautiful.
Stayed 9 nights in Apr 2025

10/10 Excellent

dennis s

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience at this resort. Well located to explore both sides of the island, Coconut marketplace was a 6-8 minute walk or a 1 minute drive. Property was well maintained and the kids loved the pool and hot tub (pool was a little chilly for me). The only downside was the beach isn’t swimmable at all, was nice to watch the sunrise or drink a morning coffee on but the rock shelf that was just a few feet in from the water edge made it impossible to swim in or around. The island has so many different beaches as options it wasn’t an issue for us at all. Staff was friendly and helpful also. They even have a couple pool tables and a shuffle board table that were a nice option when we were looking to escape the sun for a few minutes. Overall this was a excellent experience and definitely worth the price.
Stayed 6 nights in Apr 2025

10/10 Excellent

Vianey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Luis

Stayed 5 nights in Apr 2025

10/10 Excellent

Taylor Hatmaker

Stayed 3 nights in Apr 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Makoa and the girl and guy at the front desk were all three amazing! I wish I could remember everyone’s names! Really made our stay and our family’s stay amazing and enjoyable
Stayed 2 nights in Apr 2025

8/10 Good

ABDERRAHIM, TEWKSBURY

Travelled with family
Liked: Property conditions & facilities
Excellent hotel . Clean and close to the airport
Stayed 7 nights in Apr 2025

10/10 Excellent

Carrie

Stayed 1 night in Apr 2025

10/10 Excellent

William Joseph

Stayed 5 nights in Apr 2025

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although you could tell the property was a little aged, we generally enjoyed our stay. This was mainly because of the employees. They made our stay very comfortable. The food prices were a little high but most were worth the price. My thanks to the chef for adapting meals to my gluten-free requirements.
Stayed 7 nights in Apr 2025

8/10 Good

Bevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. But why same price as Royal Hawaiian?

The property is soooo good. I have always enjoyed it. It is now rather overpriced though, at about the same rate per night as The Royal Hawaiian.
Stayed 4 nights in Apr 2025

8/10 Good

doug

Travelled with partner
Liked: Cleanliness, staff & service
Big squawk: Sheraton Kauai Coconut Beach connection to the Internet is atrocious and largely unusable. WiFi signal is strong in the lobby and in the room (250), but retrieving content and uploading content is worse than frustratingly slow. My wife and I ended up going down to the lobby where we had a good cellular signal and used cell data to interface with the Internet. Hardly ideal for a relaxing visit. However, we have no complaints about the rest of our stay except one minor inconvenience when the in-room safe's battery died necessitating a visit from Engineering.
Stayed 6 nights in Apr 2025

8/10 Good

Willow, Seattle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This Sheraton is in a nice central location in the island. It is very close to the Coconut Market and many dining options in Kapa'a. The staff are kind and informative. The beach access is perfect and the pool area very clean. The rooms are in need of a remodel and a deep clean. The hallways and elevator are really dirty. However if this is not a deal breaker for you, its a good option for most vacationing people. The restaurants onsite are good. The coffee shop onsite was not great. Go to Java Kai or Collab coffee or any local Kona serving coffee. The onsite coffee is Starbucks coffee and the smoothies are made from frozen fruit packs and not local fruits. A missed opportunity for sure. All around this is a good place to stay but for the price could be better.
Stayed 7 nights in Apr 2025

8/10 Good

Stan

Travelled with partner
Liked: Amenities
The view from our room was great, as was the bed and bathroom. Our only issue was always having to be asked if we wanted our room cleaned. Thought that was standard for a 6 night stay.
Stayed 6 nights in Apr 2025

8/10 Good

victoria

Stayed 4 nights in Apr 2025

2/10 Terrible

Tadeus

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We are a returning customer to this hotel, but this time we had unpleasant stay throughout. We were traveling with a small child and a baby, but we were put in one of the rooms that is nearest and directly facing the Luau hall. When we brought up our concerns to the hotel staffs, they nonchalantly said there is nothing they can do and that we have to put up with the situation. With jet lag, loud music, and party noises our kids had no sleep and even gotten sick. Adding into this, our unit's AC broke and we had no AC all night to the next day. Again the staffs showed no cares or interest other than telling us that it happened at night so we have to wait until the morning for any maintenance. Our room reached 77 degrees overnight. Only after submitting complains to the main hotel branch, we were contacted by a manager. They refunded us 2 days worth of resort fee (under $100) for all the nightmare. I dont think we will be coming back here again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jennifer

Stayed 8 nights in Apr 2025

10/10 Excellent

Max

Stayed 7 nights in Mar 2025

6/10 Okay

Mark F.

Liked: Cleanliness, property conditions & facilities, room comfort

Problem checking in

Stayed 5 nights in Apr 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and close to stores.
Stayed 6 nights in Apr 2025