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4.3 out of 5

"Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; " More

By Lim, from Singapore on Tue 30 Dec 2014

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Hotel Description

At Pulai Springs Resort you'll be steps from Pulai Spring Country Club and 4.4 km (2.8 mi) from Universiti Teknologi Malaysia. Highlights at this hotel include 2 outdoor swimming pools, a restaurant, and an indoor swimming pool.

TVs with cable channels are featured in all 184 rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Safes, hair dryers, and phones are also available.

The restaurant, The Gleneagles Terrace, serves Asian cuisine. Elephant and Castle is the hotel's own pub. Enjoy the fitness center, spa tub, sauna, and kids' swimming pool. Business amenities include conference space and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free train pick-up service.

Within a 30-minute drive of this 4-star Johor Bahru hotel, attractions include Paradigm Mall Johor Bahru and Johor Premium Outlets.

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$38* Per night/room 2 Dec. - 3 Dec.

Four Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Premium Suite, 1 King Bed (Premium Executive Anugraha)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Double Room (Premium Deluxe Anugraha)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Pulai Springs Resort ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pulai Springs Resort

Everyone (3) Family (4)
5 out of 5
Pros: Room are very clean
Cons: Counter is always busy, night or day
Location: Outstanding
Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless;

Posted by , from Singapore on 30 Dec. 2014

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5 out of 5
Pros: Value for the price. many choice of breakfast. resort living ambiance. 3 big pools with 1 come with slide.
Cons: Toilet some got sticky floor.
Location: 20 mins to JB and legolan
Facilities: 3 huge pools.got slide; Value: Worth it. breakfast good;

Posted by , from Malaysia on 20 Oct. 2014

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4 out of 5
Pros: 2 bedroom suite
Cons: In-house movie theatre, always showing old movies.
Location: Great
Facilities: Good; Service: Respectful; Cleanliness: Lovely; It's good to have a movie theatre and would be great to be updated and show the latest movie.

Posted by , from Singapore on 13 Dec. 2013

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5 out of 5
Pros: Peaceful surroundings, good food, pool
Location: Perfect

Posted by on 8 Aug. 2013

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4 out of 5
Pros: The swimming pool with slides
Cons: Breakfast is very local
Location: Great
Facilities: Good, Theatre is unavail; Value: Could be cheaper; Service: Good; Cleanliness: Pleasant;

Posted by , from Singapore on 1 Jul. 2013

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4 out of 5
Pros: Relaxed, pleasant and idyllic surroundings , probably due to low season
Cons: Poor accessibility from surrounding areas to hotel, lack of signage. had to make a long detour from the university town pasar malam back to the hotel.
Location: Nice position
Facilities: Typical; Value: Moderate; Service: Courteous; Cleanliness: Lovely; waited a long time for dinner at hotel restaurant; however, waiter gave a complimentary glass of avocado juice as apology for late service.nice touch!

Posted by , from Singapore on 19 Sep. 2012

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3 out of 5
Pros: Kids were happy with the 3 pools. Spacious room, facilities (gym, theatre, spa, reading room..) are great but definite crying for maintenance.
Cons: Service should definitely be improve. Long wait for everything, no towels, under staff service crew. Scheduled movies don't run on time while there.
Location: Accessible
Value: Reasonable; Food reasonable. Mushroom soup at gleneagle was great and extremely good value for money.

Posted by , from Singapore on 6 Jun. 2012

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Property Features

Pulai Springs Resort offers its guests 2 outdoor swimming pools, an indoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. A children's pool, a fitness center, and a library are also featured at the business-friendly Pulai Springs Resort. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Pulai Springs Resort was completed in October 2019. This 4-star Johor Bahru hotel is smoke free.

  • 1 building
  • 184 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Johor Bahru (JHB-Senai Intl.) (17.3 km / 10.8 mi)
  • Property shuttles: Free train station pick-up; airport shuttle

Room Amenities

Pulai Springs Resort offers 184 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony
  • In-room dining
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

The Gleneagles Terrace - This restaurant specializes in Asian cuisine.

Elephant and Castle - Onsite pub.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 84.9 per day.

Pet Policy

  • Pets and service animals are not allowed at Pulai Springs Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 37.10 for adults and MYR 18.55 for children (approximately)
  • Airport shuttle fee: MYR 180 per vehicle (one-way)
  • Airport shuttle fee per child: MYR 180 (one-way), (up to 12 years old)
  • Early check-in fee: MYR 60 (subject to availability)
  • Late check-out fee: MYR 60 (subject to availability)
  • Rollaway bed fee: MYR 84.9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pulai
  • Pulai Resort
  • Pulai Springs
  • Pulai Springs Johor Bahru
  • Pulai Springs Resort
  • Pulai Springs Resort Johor Bahru
  • Pulai Springs Hotel Johor Bahru
  • Pulai Springs Johor Bahru
  • Pulai Springs Resort Hotel
  • Pulai Springs Resort Johor Bahru
  • Pulai Springs Resort Hotel Johor Bahru

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.